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(error code: ssl_error_bad_mac_read) when trying to log on to Radisson Hotel Narita, Japan guest website. Unable to get on line at all. Everywhere else, Firefox works great.

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The Radisson Hotel in Narita Japan uses Guest-Tek as its sign in for guests to access the internet. When I try to log on I first click that I want to use English. The next page has me either agree or disagree to the terms of usage. After I click agree I get a page that says:

                         Secure Connection Failed
     An error occurred during a connection to (website I try)
    SSL received a record with an incorrect Message        Authentication Code
    (Error code: ssl_error_bad_mac_read)
  -The page you are trying to view can not be shown because the authenticity of the received data could not be verified
  -Please contact the web site owners to inform them of this problem.  Alternatively, use the command found in the help menu to report this broken site

(There is a button here that says "Try Again", it does no good)

I don't know who generates this page. Mine is the only computer in the hotel with this problem. I have contacted the web owners via phone who only give me a temporary fix; next time I am there the same problem occurs. I can not find the help menu they reference to report the problem. I'm learning what SSL means, but don't know if I can adjust my security to accept this web site. So far, this is the only place in the world I have problems with this computer and using Firefox. I understand that this may not be a Firefox problem, but any help would be appreciated. I'm rapidly running out of ideas. Thanks, Rick

The Radisson Hotel in Narita Japan uses Guest-Tek as its sign in for guests to access the internet. When I try to log on I first click that I want to use English. The next page has me either agree or disagree to the terms of usage. After I click agree I get a page that says: Secure Connection Failed An error occurred during a connection to (website I try) SSL received a record with an incorrect Message Authentication Code (Error code: ssl_error_bad_mac_read) -The page you are trying to view can not be shown because the authenticity of the received data could not be verified -Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site (There is a button here that says "Try Again", it does no good) I don't know who generates this page. Mine is the only computer in the hotel with this problem. I have contacted the web owners via phone who only give me a temporary fix; next time I am there the same problem occurs. I can not find the help menu they reference to report the problem. I'm learning what SSL means, but don't know if I can adjust my security to accept this web site. So far, this is the only place in the world I have problems with this computer and using Firefox. I understand that this may not be a Firefox problem, but any help would be appreciated. I'm rapidly running out of ideas. Thanks, Rick