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Firefox become in Offline mode and unable to open any page and when shut down it remains in processes and freez up, blocking another to be run

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  • Last reply by sparkyuiop

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When I on my Laptop, Acer Aspire 5735 with Windows 7 Ultimate run Firefox all runs perfectly smooth, all is working as expected, but when I go to Sleep mode or Hibernate (Firefox remains open) after turning on Firefox is not active any more, all open tabs are there but surfing is unavailable. Firefox reports message that it is in Offline mode (but menu File > Work Offline is not checked and if I check it and uncheck it again it doesn't have any impact). Which means If I open new tab and write web address it wont open, if I click any link in opened tabs from before, it wont open anything and it will show message that Firefox is in offline mode. After that I shut down Firefox by using Close(x) button and it disappears from desktop but it remains in memory and active processes not allowing any other instance of Firefox to be run. Finally I shut it down on force (End process) and start another instance and all works perfect. I am not sure is this only my problem with hardware/software configuration so I wanted to share this.

When I on my Laptop, Acer Aspire 5735 with Windows 7 Ultimate run Firefox all runs perfectly smooth, all is working as expected, but when I go to Sleep mode or Hibernate (Firefox remains open) after turning on Firefox is not active any more, all open tabs are there but surfing is unavailable. Firefox reports message that it is in Offline mode (but menu File > Work Offline is not checked and if I check it and uncheck it again it doesn't have any impact). Which means If I open new tab and write web address it wont open, if I click any link in opened tabs from before, it wont open anything and it will show message that Firefox is in offline mode. After that I shut down Firefox by using Close(x) button and it disappears from desktop but it remains in memory and active processes not allowing any other instance of Firefox to be run. Finally I shut it down on force (End process) and start another instance and all works perfect. I am not sure is this only my problem with hardware/software configuration so I wanted to share this.

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This is a pain but I have resolved it. This is instructions for Windows 7 but it may be the same on other Operating systems. Note: "YOUR USERNAME" relates to the account you log on to Windows with.

  1. First go to control panel / folder options and uncheck 'Hide extensions for known file types', check 'Show hidden files and folders' and check 'Show hidden operating system files' then click apply and OK.
  2. Go here : C:\Users\"YOUR USERNAME"\AppData\Roaming\Mozilla\Firefox\ and copy the Profiles folder to your desktop.
  3. Go here : C:\Users\"YOUR USERNAME"\AppData\Local\Mozilla\Firefox\ and copy the Profiles folder to your desktop. You will need to rename this as you already have a Profiles folder so name it Profiles2.
  4. Uninstall Firefox (selecting to remove all user settings) then go here: C:\Program Files\ and delete the Mozilla Firefox folder.
  5. Go here : C:\Users\"YOUR USERNAME"\AppData\Roaming and delete the Mozilla folder
  6. Go here: C:\Users\"YOUR USERNAME"\AppData\Local\ delete the Mozilla folder.
  7. Open another browser (i.e. Internet Explorer) and download and install C-Cleaner here: http://www.piriform.com/ccleaner/down.../standard
  8. Once installed run the 'Registry cleaner' over and over until no problems are detected and exit the application. You may now uninstall it but it is probably one of the best free apps available as it has a better uninstaller than Windows does and controls which programs run when Windows starts without using the 'msconfig' command.
  9. Now download the latest version of Firefox with your other browser and install it then run the application once and close it down.
  10. Open the Profiles folder on your desktop and inside you will find one or more folders with a name ending in .default (i.e. uomifhku.default). Right click each folder and select Properties to see which contains the highest amount of data or the bigger file size. Once you have done that open the largest folder and make sure there is nothing in there with ... @security.compass written on it. If there is then delete it. Hold your left mouse button and move your mouse pointer over all of the files to highlight in blue. Put your mouse cursor on any one of the files, right click and select 'Copy' to copy them all to system memory and then close the folder.
  11. Go here: C:\Users\"YOUR USERNAME"\AppData\Local\Mozilla\Firefox\Profiles and find the folder ending in .default then open it. Now right click anywhere on the background in the main Payne containing the files and select 'paste'. When prompted to Overwrite Files and Merge Folders always accept and proceed. Once done, close the window.
  12. Open the Profiles2 folder on your desktop and inside you will find one or more folders with a name ending in .default (i.e. uomifhku.default). Right click each folder and select Properties to see which contains the highest amount of data or the bigger file size. Once you have done that open the largest folder and make sure there is nothing in there with ... @security.compass written on it. If there is then delete it. Hold your left mouse button and move your mouse pointer over all of the files to highlight in blue. Put your mouse cursor on any one of the files, right click and select Copy to copy them all to system memory and then close the folder.
  13. Go here : C:\Users\"YOUR USERNAME"\AppData\Roaming\Mozilla\Firefox\Profiles and find the folder ending in .default then open it. Now right click anywhere on the background in the main Payne containing the files and select paste. When prompted to Overwrite Files and Merge Folders always accept and proceed. Once done, close the window.

Start Firefox and if all is well you should be working again and it back in the state you left it last without the bug.

Many thanks, sparkyuiop

Modified by sparkyuiop