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Google Docs Secure Connection Failed

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  • 3 have this problem
  • 20 views
  • Last reply by TyDraniu

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I've been trying to open Google Docs on Firefox Desktop for a few hours and none of my troubleshooting has worked thus far. I've cleared my browser history and cache, have updated Firefox, disabled all browser extensions one by one, updated my proxy settings, changed my TLS preferences, and even added Google Docs to my trusted sites list on my computer itself; none of this has worked. I've been able to open Google Docs on Google Chrome, so I know that it isn't a problem on Google's end. If there are any other possible solutions, any suggestions would be appreciated.

I've been trying to open Google Docs on Firefox Desktop for a few hours and none of my troubleshooting has worked thus far. I've cleared my browser history and cache, have updated Firefox, disabled all browser extensions one by one, updated my proxy settings, changed my TLS preferences, and even added Google Docs to my trusted sites list on my computer itself; none of this has worked. I've been able to open Google Docs on Google Chrome, so I know that it isn't a problem on Google's end. If there are any other possible solutions, any suggestions would be appreciated.

Chosen solution

This is their (google) issue. Some cloud servers are down. It doesn't occur in a single browser.

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Hi, a friend of mine is currently having this issue, too.

Are you using Spectrum as an ISP perchance?

A workaround seems to be accessing drive.google.com and finding the document that you need to edit through there.

Modified by Commander

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I do use Spectrum as my ISP. Would that be the problem?

Also, that workaround didn't work for me. I appreciate the suggestion, though.

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Chosen Solution

This is their (google) issue. Some cloud servers are down. It doesn't occur in a single browser.

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