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A strange problem on adding a new mailadress

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  • Last reply by rg29

rg29
rg29
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Hello, i have three PCs with installed Tunderbird. On one of them i want to add a new mail-account. If i follow the instruction here: [https://support.mozilla.org/de/kb/automatisch-konto-konfigurieren#thun...], it leads to an input mask (not a Tab!!!), where i can enter an account-name and the mail-address. Clicking on Continue some automatic search is started but never stops (=> screenshot).

As i tried to do it several times now and tried to find other solutions, red instruction etc., i write now. Also: Im not sure if it is a bug.

I already mentioned in the beginnig: I have three PCs here. I used one of the others compare, wehere it works as described in the documentation (not an input-mask, but a Tab). So the probem occurs only on this PC, not on the other. Systems: Not working on win11 Thunderbird 144.0.1 (64-Bit) Working on win10 Thunderbird 144.0.0esr (64-Bit)

Regards, Frank

Hello, i have three PCs with installed Tunderbird. On one of them i want to add a new mail-account. If i follow the instruction here: [[https://support.mozilla.org/de/kb/automatisch-konto-konfigurieren#thunderbird:win11:tb144]], it leads to an input mask (not a Tab!!!), where i can enter an account-name and the mail-address. Clicking on Continue some automatic search is started but never stops (=> screenshot). As i tried to do it several times now and tried to find other solutions, red instruction etc., i write now. Also: Im not sure if it is a bug. I already mentioned in the beginnig: I have three PCs here. I used one of the others compare, wehere it works as described in the documentation (not an input-mask, but a Tab). So the probem occurs only on this PC, not on the other. Systems: Not working on win11 Thunderbird 144.0.1 (64-Bit) Working on win10 Thunderbird 144.0.0esr (64-Bit) Regards, Frank
Attached screenshots

Chosen solution

The image you uploaded shows that you are using Account Hub. However, there are some issues with Account Hub. I suggest you disable Account Hub and then try adding a new email account again.

The following steps should disable Account Hub: "Seetings" > "General" > "Account hub" section > Untick "Create accounts in the new Account Hub".

Please see the attached image.

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Yu5tiqX9og
Yu5tiqX9og
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Chosen Solution

The image you uploaded shows that you are using Account Hub. However, there are some issues with Account Hub. I suggest you disable Account Hub and then try adding a new email account again.

The following steps should disable Account Hub: "Seetings" > "General" > "Account hub" section > Untick "Create accounts in the new Account Hub".

Please see the attached image.

rg29
rg29 Question owner
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Thank you, that helped. Maybe you sohould make an option in the menu or a hint in the Account Hub, that it is experimental and can be swiched off if it doen't work?

Regards, Frank

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