Need help logging into GoDaddy email
Included is a screenshot of the most recent error message generated when I started up Thunderbird. This was requested by an email sent in response to my original request (below).
I will repeat ... I want to speak with someone DIRECTLY. That is much, much faster than the back and forth via email, and cuts down on lots of the misdirection and misunderstandings that occur.
I have a lot more info that may or may not be valuable to trouble shooting this issue. That can become clear with a phone call.
If this gets too frustrating attempting to get direct support via phone, I will likely just eventually give up and assume what I will assume.
I'd rather remain a Thunderbird user and restart my contributions supporting your awesome effort.
Scott [edited phone# from community support forum]
- * * * * Earlier request below * * * *
I used to be a Thunderbird user, and donated every year. I stopped last year because GoDaddy updated their email servers, and my Thunderbird stopped being able to log in. I called GoDaddy support (~ Nov 2023) about it, and while they had a year or so earlier been able to help me with Thunderbird login, at the time (~ Nov 2023) they no longer had anyone who understood Thunderbird very well.
Since then I have only accessed GoDaddy email via my Firefox browser. However, I want to get back to using Thunderbird.
I want to work with someone from Thunderbird interactively over the phone to achieve a successful login and integration with the GoDaddy email server using my Thunderbird application.
I am running Windows 10 on a DELL laptop. GoDaddy email server is Microsoft 365.
I am fairly technically competent, and so I can be quick on the phone to verify all is working well. If successful, I will send a donation to Thunderbird within 24 hours.
Please respond personally. Automated responses are generally fairly irritating, because they often don't answer the issues I am having. You know what I mean.
Looking forward to hearing from you. Please send a phone number that I can call. Or you can text me or reach me at [edited phone# from community support forum]
Thanks much,
Scott
Modified by James
All Replies (7)
Sorry, support is offered free at all times, is done be volunteers, and this forum is the place to seek help. If you post screenshot of any error message, plus of incoming server pne and SMTP server pane, someone here with Godaddy experience would be able to then offer suggestions. Donations, obviously, are always welcome. Thank you.
This is a thread on the community support forum and there is no means of doing direct support by phone, chat or email for this free to install and use application. The automatic emails you get are to inform you of replies posted to the threads you have started or posted in like this thread https://support.mozilla.org/en-US/questions/1456346
Checked out the "Thunderbird not logging on to godaddy server" info you link to at https://support.mozilla.org/en-US/questions/1393623.
Basically, lots of folks trying hard to get this all to work (like I did, around the same time) and they never got Thunderbird to log in to the GoDaddy email server successfully. None of them did.
I have gotten the message from you that you have no intent to call me so that we can work this out interactively, and you can see exactly what I see after trying exactly the recommendations you might give me.
I get that there are lots of reasons for refusing to interact directly. Thus, I give up. I won't try using Thunderbird again (unless you call me.)
Good luck going forward. I thought TBird was an excellent product for me, when it worked, and I am sure it may be for others who, unlike me, may not be using GoDaddy as a domain management and email server resource.
We offer to help, asking only for the details of your problem, and you respond this way? Thunderbird is free, support is free, yet you still think you deserve a personal phone call to discuss the many issues of Godaddy, of which we have seen here regularly. And you offer to give a donation - *IF* we can assist and are SUCCESSFUL. If we fail, then no donation. Are you for real? I find your approach for help to be offensive. Yes, you're better to go elsewhere. You picked Godaddy, so you deal with it. (AND, we have helped many who use Godaddy.) I am signing off of this thread.
You indicated you have helped many who use GoDaddy. However, you have not sent me any links to info that has solved the issue of Thunderbird not being able to log into the GoDaddy email servers since 2023 going forward. Nor can it be easily found on your web site.
As for contributing $$ towards supporting the Thunderbird products ... why would I want to contribute funds towards supporting a product I cannot use? I actually have no other choice but to look for another solution. When I find one I can use, then I will support it.
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