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My Emails from 2018 till today suddenly disappeared (bug1890230)

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Today while using the email got message to compact folder so i did and left it, after 30 min came back with a message that TB crashed, reopened it and found that i can see the emails subject but they don't open. Searched the form and tried the repair option but after it finished it deleted all the emails from 2018 till now and i can see the emails of 2017 only (the first year of usage) -i tried deleting the .msd file but didn't help

-Created new profile and copied the inbox folder to it but still can see old emails only.

-- i sent a test email from my mobile to my email and it received it but the emails on the server that was downloaded before the crash are not downloaded again - i did search on email address that iam sure that we communicated recently only and i could see all the emails in the search but when i try to open it its empty

Today while using the email got message to compact folder so i did and left it, after 30 min came back with a message that TB crashed, reopened it and found that i can see the emails subject but they don't open. Searched the form and tried the repair option but after it finished it deleted all the emails from 2018 till now and i can see the emails of 2017 only (the first year of usage) -i tried deleting the .msd file but didn't help -Created new profile and copied the inbox folder to it but still can see old emails only. -- i sent a test email from my mobile to my email and it received it but the emails on the server that was downloaded before the crash are not downloaded again - i did search on email address that iam sure that we communicated recently only and i could see all the emails in the search but when i try to open it its empty
Attached screenshots

Modified by Wayne Mery

All Replies (15)

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pop account? Or imap account?

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Pop accont

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Please check using Help > Troubleshoot mode (not Help > about) - Version 115, or 128?

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I checked using troubleshooting mode and didn't solve the problem Also i took the file and converted it to outlook and it did not get the lost emails

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Anyone could help please ?

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ahmed said said

I checked using troubleshooting mode

And what was the version number it showed. You are looking for help, but are unresponsive to questions, so help is not going to be forthcoming until you start answering them.

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Version 128.0.1esr (32-bit)

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Is there any way to get in contact with the developers to try find solution please?

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32bit

what is the size of your mbox file in thunderbird profile, 4.00 GB ?

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yes 4 GB inbox file only

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yes 4 GB inbox file only

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i think you might have the same issue like this https://support.mozilla.org/en-US/questions/1456962

in that case if you do not have the lost emails backed up or kept on mail server, then it means, they are gone

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2016 something similar happened and i lost the email, there was a paid tool that i purchased and it recovered the emails again, can anyone advice on something similar, unfortunately i couldn't remember the name of the SW

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Is there any way to get in contact with Mozilla support team?

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https://bugzilla.mozilla.org/show_bug.cgi?id=1890230#c105 has a potential fix if you want to try it and offer your feedback.

Thanks

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