Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Amazon webpage does not load properly using Firefox

  • 2 replies
  • 2 have this problem
  • 12 views
  • Last reply by Susie

more options

I used to be able to get on Amazon with no problems using Firefox. Lately, the website is all chopped up. Blue words with underlining appears on the pages. I can view Amazon just fine under Safari.

I used to be able to get on Amazon with no problems using Firefox. Lately, the website is all chopped up. Blue words with underlining appears on the pages. I can view Amazon just fine under Safari.

Chosen solution

Can you show us the issue? I'm not able to replicate the issue. see screenshot Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Can you show us the issue? I'm not able to replicate the issue. see screenshot Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Modified by jonzn4SUSE

Helpful?

more options

I am having the same problem of not seeing the Amazon homepage properly and also not being able to browse through their products. When I try to browse, the page turns all black. I turned off Enhanced Protection for Amazon and it worked briefly but still had weird text and image issues but was able to browse. Then the site reverted back to the same problem. Unfortunately, I have had to use Chrome to purchase products on Amazon for the past week because I keep getting black pages on Firefox for Amazon products.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.