Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Sign Into Spectrum Account

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

more options

Attempted to sign into our Spectrum account using our primary browser, Firefox. The UName and PWord are correct. When Sign In is chosen Spectrum looks like it is trying to sign in but after a few seconds we get the message "We're sorry, something didn't work quite right. Please try again. IDID-1060". BTW, I have no problem signing in using Safari, which is not the browser I use very often.

I removed the Spectrum cookies, site data and save logins from Firefox. Then I restarted Firefox (newest version available) and still could not log into Spectrum. I then went to the Firefox Help menu and chose Troubleshooting Information. In the list of three things to do on the right side I did not need to "Give Firefox a tune up", did not "Try Safe Mode" but did "Try clearing the startup cache". This message came up "Restart Firefox to clear startup cache. This will not change your settings or remove extensions you’ve added to Firefox." I chose restart. After the restart I could sign into Spectrum. I signed out of Spectrum and tried again to sign in, I could not do so. I repeated clearing the startup cache and signing in worked again.

Is there an explanation for this issue? Is there a fix?

All Replies (2)

more options

You may have to clear the cache and cookies and history and site data. You may also need to right-click the site in history (ctl+shft+h) and select "Forget About This Site". Have a look at these articles:

Modified by TerryN21


more options

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.