Why can't I see my emails or folders ???
When I open Thunderbird the main screen is bland and doesn't display any emails or the mailboxes I've tried selecting unread only etc but still no emails appear
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Is this a pop or imap mail account ? Is the left Folder Pane completely empty or does it show the mail account name and nothing else?
If imap and you can see the name of the mail account:
Make sure you have subscribed to see the folders:
- File > Subscribe
Make sure these settings are selected: via Menu bar: 'View' > 'Folders' > 'All ' OR via Mail Toolbar: 'Menu icon' > 'Folders' > 'All' also 'View' > 'Threads' > 'All'
Make sure nothing is selected in the Quick Filter Bar.
If the above does not work :
In Thunderbird
- Help > Troubleshooting Information
- click on 'Show Folder' button
a new window opens showing contents of profile name folder
- Close thunderbird now - this is important
Look for and delete these files :
- foldertree.json
- session.json
Note if you cannot see any files then you may need to make hidden files and fodlers visible to see them:
- close window - top right X
- restart Thunderbird
report back on results.
Modified