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crash report pops up immediately, cannot perform any other actions to try and fix

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by philipp

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AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20160105164030 CrashTime: 1453161964 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1452156882 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 83 StartupTime: 1453161962 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20151231.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"15.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"}},"profile":{"creationDate":14866},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":14565},{"name":"Microsoft Office Live Plug-in","version":"12.2.6","description":"Office Live Update v1.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/officelive"],"updateDay":14810},{"name":"Pando Web Plugin","version":"PandoWebPlugin 2.3.3.8","description":"Pando Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-pandoplugin"],"updateDay":14860},{"name":"DivX Web Player","version":"2.1","description":"DivX Web Player version 2.1.1.94","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx"],"updateDay":15103},{"name":"DivX VOD Helper Plug-in","version":"1.0","description":"DivX VOD Helper Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-divxovshelper"],"updateDay":15103},{"name":"Unity Player","version":"UnityPlayer version 4.2.1f4","description":"Unity Web Player version 4.2.1f4. (c) 2013 Unity Technologies ApS. All rights reserved.","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.unity"],"updateDay":15944},{"name":"Java Applet Plug-in","version":"Java 8 Update 66 build 17","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;deploy=11.66.2","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.66","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5","application/x-java-applet;jpi-version=1.8.0_66"],"updateDay":16714},{"name":"Default Browser Helper","version":"601","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16731},{"name":"Silverlight Plug-In","version":"5.1.41105.0","description":"5.1.41105.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16744},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16816},{"name":"Facebook Video Calling Plugin ","version":"3.1.0.522","description":"Facebook Video Calling by Skype","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/skypesdk-plugin"],"updateDay":16275}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 43.0.4 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

All Replies (6)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Ty but can someone please tell me how to do this on my MAC,

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I can't even find the firefox folder in my library, as in i don't even have one

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https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash

If you can't open Firefox because it crashes at startup even in Safe Mode: (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
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ya i tried this and for some apparent reason I don't have a firefox folder.

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