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Dashlane stopped working on MAC 10.9.5 when Firefox updated. NO dot at all under the reindeer.

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  • Last reply by guigs

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Firefox updated this morning to 33.1. My Dashlane is also up to date. Reindeer is present in toolbar. It is grey BUT has NO dot. I checked the extension. The extension is present and enabled. This has happened on both my desktop MAC 10.9.4 as well as my MacBook Air 10.9.5. Really need a solution. Can't get into anything. Thanks so much.

Firefox updated this morning to 33.1. My Dashlane is also up to date. Reindeer is present in toolbar. It is grey BUT has NO dot. I checked the extension. The extension is present and enabled. This has happened on both my desktop MAC 10.9.4 as well as my MacBook Air 10.9.5. Really need a solution. Can't get into anything. Thanks so much.

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HI please update the dashline plugin or try a new install. Mozilla is looking into this issue and has provided the recommendation of that update as a work around.

Please report back if you have any further issues about this topic. Thank you.