Fix problems with Facebook games, chat and more

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This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Note: If you share your computer with other people and don't want them to log in to your Facebook account, read How do I share Firefox between people on a computer?

Cannot load games

In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to allow saving information on your computer.

  1. Right-clickHold down the Ctrl key while you click on any Flash content and select Global Settings…. The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site. The Local Storage Settings by Site window will open.
  4. Select in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close.
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see if you can connect in another browser such as Internet Explorer or EdgeSafariEpiphany.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button New Fx Menu , choose History and select Clear Recent History....
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button New Fx Menu and choose Options.Preferences.
  2. Select the PrivacyPrivacy & Security panel.
  3. In the History section, set Firefox will to Use custom settings for history.
  4. Make sure Accept cookies from sitesAccept cookies from websites is check marked.
  5. Make sure Accept third party cookies is set to Always or From Visited.
    PrivacyCookies Fx56CustomHistory-cookies
  6. Click Exceptions….
  7. Make sure is not listed.
    • If it is listed, click on its entry, then click Remove Site.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

  1. Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions.
  2. Determine whether a plugin is causing your problem. See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems for instructions.

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Changes to Facebook

Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.

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