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During clean reinstall after update to Ver 33 and "Couldn't load XPCOM" when I run the setup file for Ver 33 it says "Your download was interrupted". Now what

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Running Windows 7. After Firefox updated to Version 33 Firefox wouldn't start. Received "Couldn't load XPCOM" message. Followed directions from Firefox forum to do a clean reinstall. Downloaded file from Mozilla.org using Internet Explorer since Firefox isn't working. Removed old program file. When I try to run the Firefox Setup Stub 33.0 file it keeps stopping. The message says "Your download was interrupted". I've tried running it several times all with the same result. I've also made sure that I cleared previous downloads before re-trying. Does anyone know how to resolve this problem? Thanks for your help.

Running Windows 7. After Firefox updated to Version 33 Firefox wouldn't start. Received "Couldn't load XPCOM" message. Followed directions from Firefox forum to do a clean reinstall. Downloaded file from Mozilla.org using Internet Explorer since Firefox isn't working. Removed old program file. When I try to run the Firefox Setup Stub 33.0 file it keeps stopping. The message says "Your download was interrupted". I've tried running it several times all with the same result. I've also made sure that I cleared previous downloads before re-trying. Does anyone know how to resolve this problem? Thanks for your help.

Ñemoĩporã poravopyre

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


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Ñemoĩporã poravopyre

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.