Thunderbird Support Forum

My computer completely crashed on 2/1, which Microsoft tech support had me reinstall Windows. I have reinstalled Thunderbird, since I use it for my personal email. When I opened Thunderbird, I didn't get an option to reimport my old profile. I think I found my old profile, since it's dated from yesterday. I have attached a screen shot of the location.

I noticed that OneDrive has reconfigured my settings, so the drives are a little different than they were before. how do I save the old profile in Thunderbird to use that profile, since the new Thunderbird has already created a new profile?

Thanks in advance.

Hello all,

I've been using Thunderbird for more than ten years with zero problems. But with the last upgrade to 102.7.0, it's a total catastrophe. It behaves as if I had never used Thuderbird before. It does not know me.

I have many email accounts, tens of thousands of stored emails, nothing is recognized. It asks me to create a first email account.

The Thunderbird data repository _seems_ ok (it's there, anyway), but version 102.7.0 does not seem able to use it.

MacBook Pro 16", 1 Tb SSD, 64 Gb RAM, OS X 13.2 Ventura.

This is a bit of a catastrophe. If someone could hint at a way to repair this, I'd be enormously obliged.

Thanks!!!!

I've just got a new Win 11 PC and have followed the method to transfer all the emails in my Local folders to the new PC. TBH I've tried many of the methods without success.

I've copied the folders from the relevant directory on the old Win 10 PC onto a USB. With TB closed on the new PC I've copied the folders from the USB to a new Folder in Local Folders directory.

When I open TB, of the ~7,500 emails I copy, only 282 appear

I've tried this many times now with no luck What am I doing wrong please?

tia Pete

hi, i see twice trash bin /dutch -prullenbak/ ,have a look at my screenshot. my wish is to have only one , this above .when i delete my mails from my folders, i would like to have these maisl in this bin above not in this one under, local folders...how can i install it?

Hi,

Just want to ask, we are doing a backup on our emails in Thunderbird using IMAP settings. We wanted an individual backup of each user and do the manual backup by downloading all emails and zip the Profiles folder.

In every user that we added, we needed to remove each in order to create a new one. Before deleting the said user, there is a check box that says Remove Message Data. We check this checkbox. Just want to clarify that deleting the message data doesn't mean it affects whatever we had in the mail server, right? It is only being deleted in Thunderbird locally right?

Thank you.

I recently did a complete re-installation of Windows 10, then downloaded and installed Thunderbird, but cannot see the data files for Thunderbird. Before re-installation, there was Thunderbird data in the subdirectory C:\users\xxxxx\App Data\Roaming, but now there's no App Data subdirectory.

I want to paste the Thunderbird data into the user subdirectory App Data\Roaming, but there are no subdirectories.

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

Happy New Year all volunteers, In W10, after crash all my applications, and their setup/data got wiped out. Tbird worked before like charm. Then it was a new installation 2 years ago. I moved mail data from Vista Mail on a Toshiba PC to my then new GP PC, with W10. Now, I have to re-install all the apps, and try to import/collect data. Luckily, my Vista PC is still working, so I can recover things from there. So, in Vista Mail i exported contacts, tried .csv, and .vcf. Csv seemed to work, however the import in Address Book was not functional. The names and e-mail addresses were mixed up. Then, I tried .vcf: with a single contact it works fine, but not with a list of .vcf files. Then, I found the advice to create one .vcf file for all contacts via copy *.vcx merged.vcf. The file got created, and looks fine. The windows contact too can open it, one-by-one. Windows10 Mail can handle it also. But, when I try to import this in TB I got as far as START import. Then, the message "Import failed unexpectedly, more information may be available in the Error Console". I do not see error console, and more hints. I must tell, extracting contacts from GMAIL works too. But, unfortunately I do not have set up gmail so that it saved all contacts upon referencing, so I just have a subset of contacts there... Do you guys have a working solution, or is this a new chart again ? By the way, the TB version is the newest one, a guess it is 102. Cheers, Zoltan

Please help with my predicament. I had to use 38.1 to import OUTLOOK details etc. Now I want to update Thunderbird to get more functions like a dictionary etc but when I tried it messed all the settings for the email accounts and I went back to 38.1 Thankfully that worked again and I got all the settings back fine.

Please could someone help with any guidance on what version I can update to safely and step by step what I need to do?

Many Thanks

I posted a question this morning and got a reply which I read using gmail but could not reply to it and I cannot find were I posted the question or the reply from christ 1 I have copied and pasted my reply below

Ron Goldthorpe <[email]@gmail.com> Attachments 12:33 (2 minutes ago) to no-reply

I put in my Plus net Password and press enter and then it takes me to the next screen see Capture 1 I then put in my Google Internet Password and then press enter and it then takes me to Capture 2 and then I am completely lost I have used Thunderbird in my Spain Apartment and also at home in England for several years and it has never taken me to Google and never come up with another Language Fortunately I have logged into Google Mail and managed to add my Plusnet EMail to this otherwise I would not be able to read your reply without logging into a very Basic Plusnet Webmail

It is the first time I have ever used Google Mail it is not bad but I prefer Thunderbird if I can get it working again

Yours Sincerely Ron Goldthorpe

PS when you reply can you please tell me how to find it in your system

One attachment
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I have transferred TB from a win7 to a win10 computer. I had to manually edit the profile.ini file, it mainly installed on C: drive, I needed D: drive. TB works, I can send/receive emails. However I have 2 Inboxes, both being updated using POP account. I only want one global inbox. I suspect the changes I made to the profile.inio file are wrong. Anyone know what I have done wrong? Screenshot of problem attached. I have asked on "emails" part of this forum, but no reply. Can anyone hear help? Regards Alan

I have transferred TB from a win7 to a win10 computer. I had to manually edit the profile.ini file, it mainly installed on C: drive, I needed D: drive. TB works, I can send/receive emails. However I have 2 Inboxes, both being updated using POP account. I only want one global inbox. I suspect the changes I made to the profile.inio file are wrong. Anyone know what I have done wrong? Screenshot of problem attached. Regards Alan

I have an existing Verizon email account (which is accessed through AOL mail) and I'm trying to setup this account on Thunderbird, which I just downloaded on my new computer.

When I am prompted to setup the account, I enter my name, email address, and password. So far so good. It then says it found the correct configuration in Mozilla ISP database. I look at the configuration and everything looks (incoming and outgoing servers, username, etc.

However, when I click DONE and it starts the process of checking my password, it comes back with the attached error message.

Any ideas?

Here we go again, I CANNOT access any of my emails, accounts or calendars.

When I booted my computer Thunderbird automatically "upgraded" my profile (files) but NOT the program and now Thunderbird can't open it.

I'm getting a stupid and uninformative "a newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version." WHAT VERSION!!!!! WHY WON'T IT TELL ME WHAT VERSION IT THINKS THE DATA HAS BEEN CHANGED TO?????

Because of what was done to me last time (it took me DAYS to re-enter my account information and I never did get my calendar restored!), I was running release 68.3.0 and saying NO to upgrade -- DIDN'T NEED the "upgrade" DIDN'T WANT IT.

I suppose a path of "least resistance" that would get my email working again would be to figure out what version my data is sitting at NOW and then download and install THAT release of Thunderbird.

Anyone know how I can do that?

Or WHAT I CAN DO ABOUT RESTORING MY (&^*( DATA!

THIS IS MADDENING! WHY WHY WHY DOES THIS SOFTWARE DO THIS SORT OF CRAP!!!!!!!!??????? This is the THIRD TIME I've been hosed in the last 2 years!!!!

I am trying to import my address books from Outlook 2010 to my new TB. When I choose "import from outlook', I get a red banner that says "no profile found'. Outlook 2010 is my default email. I tried to import the address book as .cvs file. I could only import the names, not the email addresses, home addresses or phone numbers. Any help would be appreciated. I did notice on a previous posting that others have had this problem. It was stated that the files .pst files should be located here: C:\users\username\AppData\Local\Microsoft\Outlook. However, mine a located in my documents/outlook files/ and my email address. I don't know if that matters or not. I hope there is a 'fix'. If I can't get the address books in TB it will be of no use to me. Thank you for your help.

I'm trying to set up a bellsouth.net (ATT) account using the instructions at https://kb.uwm.edu/uwmhd/page.php?id=109671. The account setup flows perfectly until it's time to choose the Authentication Method for the Outgoing Server where the choice for OAuth2 is missing (see pic). Why isn't the OAuth2 option showing up? I'm using the most recent release of Thunderbird. Thank you.

My old computer died however I salvaged the hard drive and it is still good.

I had several email accounts set up in Thunderbird, some were IMAP and others POP. I also had several years of emails saved to local folders.

I can always set up all the email again, but it would be easier if there were some configuration file I could salvage from the old hard drive.

More importantly, is there any way I can get back my saved emails???

Also, my files were backed up on Carbonite and I could access them there, I just have no idea which files I need.

Hello,

My webhost provider switched my domain last week. And Thunderbird is now a complete mess. They combined the names of the two domains and I'm not sure if I delete this email address I'll be in trouble because they've tied it to WordPress. All the pathways and files I've looked at - why I don't know because I don't really understand what I'm seeing - show the old email names and such. I've been pleading and begging for assistance to straighten out this mess, but without success. Also I'm prompted to login but Thunderbird won't recognize either the old ones nor the new ones I've created.

What I'm wondering is should I remove the current install and start again. And, if I start again, are the instructions easy for this poor senior's tech-phobic brain to follow?

(I'm not sure I trust the tech support at my provider since they keep saying I created the blended email address. This is entirely untrue: I created the one I wanted them to have done in the first place... and ended up deleting the contents of the old email in the process! =:o) Thank you, Zoe

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

Do you remember the GMail advertisement "never delete an email again"? So 17 years later, I want to move to a privacy respecting email provider, and I got myself a 27GB of old emails. I do not want to pay ~8$/mo for the luxury of having every attachment from 2014 available, I do not want to self-host a mailserver for that purpose either, and so 17 years later I come to old good .pst, only that nowadays I'd rather not lock in myself in a proprietary format, so here I am.

The solution I have in mind is a yearly read-only ~1GB sized mbox file backed up to an immutable storage, accessible from the laptop and office PC. I wish I would be able to open the mbox archives from android or nextcloud portal, but for some reason there are no such apps (Question #0: am I missing some obvious solution to access my archives from web/smartphone?).

The way to the solution splits in 3.

New incoming messages should be forwarded by gmail to the new provider of choice, let's call it for shorthand vivaldi. So the clients, TB on the PC should not check the gmail inbox at all. Replying to these messages however should be done via the gmail account. I think I can accomplish that just by configuring two accounts in TB for gmail and Vivaldi. Question #1 Is there some smarter way to manage a ghost gmail account so that I do not mistakenly reply from the wrong address?

Intermediate messages from the past ~2 years should be moved entirely to vivaldi server. I guess I can sync TB to gmail, define a rule that moves all messages newer than 1/1/2021 to vivaldi/Archive and run it on gmail/AllMail. Question #2 is it the correct way to transfer messages? How do ensure they are deleted on gmail server?

Old messages should be split into yearly local archives. It looks like the gmail account Copies&Folders/Archives feature should be useful. Question #3 How do I move the whole existent gmail web archive to local yearly mbox files and delete it from the server?

The questions might sound trivial, but the operation is rather scary and long, so I prefer to sound dumb and ask first.

Thank you!