Thunderbird Support Forum

Recently my C/Windows drive (Solid state) failed, I have the data (it was installed on the D drive of my computer) for Thunderbird however my profile as far as I can tell was stored on my now gone former C drive, I need to recover those emails as I had several personal messages from a departed friend that I had saved as well as a number of emailed receipts for travel etc for the business I am building that I need to use as write offs on my taxes. How do I recover and/or more specifically re-integrate the previous install into my current one?

Can I run Thunderbird 102 (full install) with Supernova portable? I want to see what SN looks like w/o commiting it. If I install SN portable on my Win 10 PC can I later remove it w/o damaging my TB 102?

I purchased a new computer and downloaded and installed Thunderbird using the instructions for installation for the att.net server. It seems to have downloaded all the mail from the "inbox" and is continuing to receive mail but none of the sub folders under the "Local Folders" were brought over. I've read this thread (https://support.mozilla.org/en-US/questions/1363277) but can't seem to understand what it is I'm supposed to be looking for or do. The new PC has a 225 mb SSD on which all the programs are installed (drive C:) I searched for files containing "Thunderbird" and found several one of which is C:\Users\Dell\AppData\Roaming and another named C:\Users\Dell\AppData\Local. This happened when I had a new hard drive installed in my old computer but I can't seem to remember what I had to do to get everything back onto the new equipment.

Can someone help me to get these folders, and the mail they contain, back?

Thank you, Joe

I just replaced my 5 year old Windows computer with a new Windows computer. When I loaded Thunderbird on my old computer I had issues receiving my e-mail. My e-mail provider tech support was able to get me set up so that my e-mails went to a G-mail account and were forwarded to the computer. I used this setup for approximately 5 years. During that time I created several folders in Thunderbird and they have several important emails stored there. I setup my new Windows PC this past week and downloaded Thunderbird. To my surprise, I was able to set the program up so that it works without having to go through G-Mail. My issue is that I want to copy the e-mail folders and my address book from the old computer and move them into Thunderbird in my new computer. I have looked at your support page and I am concerned that when I move files from the old to the new that I will lose some e-mails and the few folders that I have on the new CPU. I would appreciate your direction and instructions on what I need to do to accomplish this task. The old computer Thunderbird files were up to date. Updates were completed as they came out. The new Thunderbird appears very different than the edition that is on my old machine. Thank you for your assistance.

I have read and tried previous suggestions about missing folder and sub-folders. I saved all of my folders and sub-folders in a file and deleted the TB program (it had a bug). I reinstalled TB and imported from a previous version. All of my folders re-installed but without sub-folders. I've added IMAP to my POP server settings, made sure I'm looking in Unified folders, done multiple imports and cannot seem to import (or view) my missing sub-folders. I can view them in my saved folder, but can't open them because they are .msf files. Any suggestions would be appreciated.

Hey everyone,

I've recently come into Thunderbird and I love using it - however, for my Gmail account, Thunderbird only downloads 24 messages every time. It started with 300, but it has decreased exponentially over the past few days.

I have about 30k emails so obviously I need the syncing to be faster than just 24 emails every minute. Is there anything I can do to fix this?

Thanks in advance

I am trying to set up a new email address on Thunderbird but comes up as a POP account. I then set it up on another computer and it comes up as IMAP. I have tried setting up the IMAP manually but Thunderbird rejects. I have uninstalled the app and re installed it.

Hi all, Setting up a new computer and Thunderbird. Did a clean install and trying to add my gmail account. Typed in name, e-mail and password. Retrieve configuration from Mozilla ISP database successfully. Then when i click "Done" I get the google pop-up where I click allow Thunderbird, and the pop-up closes. Then I get a yellow notice in Thunderbird saying "Unable to login at server. Probably wrong configuration, username or password."

Username/pass is correct, and configuration is from Mozilla. Tried manually and get a success when i click Re-test button.

Tried a bunch of times over the last few days. Always the same. I have no problems logging in to gmail in using my browser and the same credentials.

I'm at a loss here, thankful for any help.

Cheers!

I manage IT for a small org (10 users) where we currently use thunderbird with email services provided by a website hosting company. We'd like to move to either Google Workspace or Office 365 for email.

Considerations

[1] Our needs are simple, email and contacts. One user uses folders extensively. [2] I have some exposure to using google workspace with thunderbird, and I'd say that's pretty smooth. [3] I have no experience with Office 365. [4] No one wants to move to Outlook from Thunderbird [5] We subscribe to Office 365, so google workspace would be a new cost

In researching how o365 works with Thunderbird, my conclusion is that Microsoft is still quite capable of making it less than smooth. I'd very much appreciate input from those with exposure to o365, and even more anyone that can compare the two services from the Thunderbird perspective.

I am s-o-o-o gd tired of this happening. Every time it does, I spend days-to-weeks trying to recover a working edition of Tbird. Why can't you build updates that don't lock a customer out of his/her own emails.

I don't know how or when, exactly, it happened. I use Win11pro which is up to date. I have one Tbird install on dropbox so I can access all my emails from any of four different machines. It worked yesterday (on two machines at any rate, I didn't use the others). Today, no matter which machine I log into, I get an message stating that I ' you have launched an older version of Thunderbird. A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and ad-ons again. For more information . . .italic text Then it gives an 'exit' button and a 'create new profile' button.

1) I did NOT install a new version of Thunderbird.

2) Insofar as I can tell, the version on Dropbox has not changed so nothing should have altered the profile.

3) I do NOT want to create a new profile -- I have years of data in calendars and emails across multiple accounts.

4) the 'more information' link doesn't work.

Why do you periodically do this to me, Mo? Why can't you make changes that don't destroy a person's account(s), profiles or data? Why do you put up such a useless message without a utility to restore things to the way they should be?

5) I have been searching the internet for hours and I don't see a solution to this problem.

I'm trying to install Thunderbird to access Spectrum webmail with my computer running Windows 11. I have this on 3 other computers running Windows 10 with no problem. Things I've tried: Using both webmail.spectrum.net and mail.twc.com for both incoming and outgoing servers (both work on my other computers). Setting up for both IMAP and POP3.

Haven't been able to download incoming emails on this laptop. They are downloading on my Tablet. I'd be grateful for any ideas about what I can do to rectify this. Not too complicated - I'm 83!!anks

Hoping something will turn up on my Tablet Th

Hi, I kept OS Snowleopard around for years too long in order to keep using Eudora. I finally got fed up with viruses/crashes, having to rebuild the mailboxes, but I was never able to find anything to take its place and have frankly been limping along ever since. I regularly need to find things going back months, years, and even decades. It used to be simple with Eudora. Recently, one of my parents passed away and I'm kind of the family scribe, so I really need to pull together all the past communications, from Eudora (going back to almost 1990), gmail, yahoo, my website, icloud, my college alumni address, my Ronin Institute address, my 15 Sonic addresses--and there's probably a few I'm forgetting offhand. I really need to consolidate them. I tried various email clients, including years ago a previous version of Thunderbird, but they were a lot of work to set up and couldn't handle all the email addresses.

I see better reviews of Thunderbird now. Can Thunderbird really handle all those email addresses? Since my Eudora mbox files are still on OS Snowleopard, and I'm running Macbook M1 with the latest OS now, what's the best way to incorporate the entire archive of messages and also start hopefully wrangling current messages (like I haven't been able to since I had to stop using Eudora)? Eudora pretty much only did POP well, and I actually did appreciate having my data on my own computer, but now there are some email accounts I'd prefer as IMAP and others as POP. Is it possible to mix them? Is it possible to download AND keeps messages available for viewing by phone? This situation has been a problem for me for years--I was just wondering if there might be any volunteers at Mozilla who might be willing to spend a few hours on the phone with me to help me bring my email into the 21st century? Nearly every day of my life I have to let someone down over something I can no longer do or find because I don't have Eudora. But the problem doesn't go away just because I find another program that does some of the things Eudora did--I really need some help integrating everything. Thanks so much for all you do!

I am running ubuntu 23.10 and I have had in the past had thunderbird running on my user and then switch to another using leaving my thunderbird running, and when I come back to my user by switching it was still running. but now with the new thunderbird 115.5.0 when I switch user it does not keep running in the background when I am on the other user.

I have a new installation of Windows and want to get my old Profile attached to my new installation of Thunderbird. In the past, I have done it multiple times on various new computers but can't seem to get it working this time.

My old setup (and what I want on the new one, too) was:

  - I had multiple email accounts set up on Thunderbird within the same Profile
  - my Profile was stored on my D: Drive (to save space)

I have installed a fresh copy of Thunderbird onto D Drive. I have copied my old Profiles folder (from C:/Users...) to the new Thunderbird folder on my C drive

When I then open Thunderbird, it asks to set up a new email again and no sign of my old Profiles. I'm missing something and I'm pretty sure it has to do with my old Profile being on the D drive (and that's where I still want it)

Hello community, Is there a solution to integrate a Microsoft Exchange email account into Thunderbird? It simply does not work, because there is neither POP3, nor IMAP, and also no certificate. :(

Thanks and best regards

After crash, I had to reinstall Windows. After I enter correct address and password, Thunderbird won't connect. I suspect that my two party authorization set up with mail.com is the problem. Thanks