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Cannot retrieve emails from profile

Thunderbird crashed and when I finally got it started again all my emails had disappeared. I found what I believe to be the original profile and I tried all of the sugges… (read more)

Thunderbird crashed and when I finally got it started again all my emails had disappeared. I found what I believe to be the original profile and I tried all of the suggested methods for getting Thunderbird to retrieve the emails, contacts etc from this profile. The profile seems to have all my email addresses associated with it and there are some large inbox files in recognisable folders but when I point Thunderbird at this profile or try an import from this profile nothing happens. At one stage I tried setting up one of my email accounts to see if that would drag in the old emails but it didn't. I am at a major impass trying to figure out how to recover all of this data. Help!

Asked by CraigMel 18 hours ago

Last reply by CraigMel 55 minutes ago

upgrading issues from 91.13.1 to 102 on windows 10 home 64b 22H2

tried upgrading/clean install, 32b and 64b, version 102 when came out and now 102.5.0 always end up with a non-usable , no folders (sent, trash etc) top right menu does … (read more)

tried upgrading/clean install, 32b and 64b, version 102 when came out and now 102.5.0 always end up with a non-usable , no folders (sent, trash etc) top right menu does not open either had to go back with system restore and today even reinstall old version

does the new version require any windows component that the old one did not? (i may have disabled some features i dont need). all other programs work perfectly.

any advice will be appreciated, thanks

Asked by idol.lif 1 week ago

Last reply by david 2 hours ago

Installing Thunderbird

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that emai… (read more)

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that email on my other computer.

Asked by tabrock 1 day ago

Last reply by david 7 hours ago

Migration of appdata missing folders and file

Some of the folders/file displayed in Tbird in Local folders do not have a corresponding file in the appdata/thunderbird/profile as in the attached images that show and e… (read more)

Some of the folders/file displayed in Tbird in Local folders do not have a corresponding file in the appdata/thunderbird/profile as in the attached images that show and example - Blackberry and Bluetooth appear in Tbird (tbird 1.jpg) but not in the profile tbird 2.jpg) . so I cannot transfer those folders and emails to another pc.

Asked by admin442 15 hours ago

Last reply by david 11 hours ago

Thunderbird doesn’t remember some of settings.

I migrated from one Mac to another by copying the contents of the Profiles folder. That worked well enough, but I find that when I restart Thunderbird after restarting th… (read more)

I migrated from one Mac to another by copying the contents of the Profiles folder. That worked well enough, but I find that when I restart Thunderbird after restarting the Macintosh, it has forgotten some of the settings, in particular, the Favourites. It has also forgotten the icons.

On examining the profile folder, I see that the *.sqlite-wal files have been deleted, which I suppose is right.

I have found that if I re-copy places.sqlite-wal from the other Mac and restart Thunderbird, the favourites are restored and so are the icons.

Can anybody suggest what is happening here, and how I might fix the problem properly?

Mark

Asked by manngo 19 hours ago

Last reply by manngo 13 hours ago

Thunderbird webpage

If I re-install Release 102.4.2, will the re-install save the emails in the Archive and save the Address Book? I have Release 102.4.2 and am using Operating System Window… (read more)

If I re-install Release 102.4.2, will the re-install save the emails in the Archive and save the Address Book? I have Release 102.4.2 and am using Operating System Windows 11 Home

Thank you for your help.

Asked by valjerry 1 day ago

Exporting JUST the settings

As handy as the Export/Import tools may be for the latest Thunderbird client, there still doesn't seem to be a way to export just the settings themselves, in a way that c… (read more)

As handy as the Export/Import tools may be for the latest Thunderbird client, there still doesn't seem to be a way to export just the settings themselves, in a way that can be used to import to a different system where the setup may not match where it was imported from (especially if migrating between operating systems).

Any suggestions on a tool that will do this?

Asked by jelabarre59 4 months ago

Last reply by jelabarre59 1 day ago

Profile Not loading after Clone HDD to SSD

Not a newbie by far but I've never seen this happen before. Cloned the HDD to an SSD for a client as per usual. The client calls me later stating Thunderbird opened and a… (read more)

Not a newbie by far but I've never seen this happen before.

Cloned the HDD to an SSD for a client as per usual. The client calls me later stating Thunderbird opened and asks to set up an account. I log in remotely and verify all the paths in profile.ini etc. Everything is as if was before the clone of course. I can see all the folder and file structures as they should be.

Ok, I decided to mount the image of the disk and inspect the files. Looks perfect. Thought I would copy the profile and reload it into the disk as a test. That's when I got 3 errors that these files were corrupt. As follows.

\Profiles\xxxxx.default\Mail\plus.pop.mail.yahoo.com\Inbox Error opening source file: The file or directory is corrupted and unreadable. Code: 1392 \Profiles\xxxxx.default\prefs.js Error opening source file: The file or directory is corrupted and unreadable. Code: 1392 \Profiles\xxxxx.default\sessionCheckpoints.json Error opening source file: The file or directory is corrupted and unreadable. Code: 1392

I've talked to multiple colleagues and we are all like whats going on here? I've been at this most of the day trying to replace those files with other 'Good' files from a new install etc...I'm stumped! Does anyone have any ideas? Edit: I was using Teracopy in a Windows PE environment and that code is specific to teracopy. Thank you!

Asked by jeff207 2 days ago

Last reply by jeff207 1 day ago

POP3 accounts can no more connect to related server after each Thunderbird software update

Hello, Each time a new release comes (102.4.2 actually) and I accept the upgrade, the problem reappears : it is impossible to load any mail from previously configured POP… (read more)

Hello, Each time a new release comes (102.4.2 actually) and I accept the upgrade, the problem reappears : it is impossible to load any mail from previously configured POP3 server (gmail or others). It is also impossible to send emails with previously configured SMTP server. In this case, the only solution I've found consists of:

 - creating a new profile.
 - configure POP3 and SMTP accounts, which now works (!).
 - transfer emails and abooks from old profile to the new one.

The profile corruption occurs during upgrade process and I think that the bug is located in this upgrade process. This is not related to a wrong security configuration or wrong password. Notice that the problem occurs on two PCs on two different locations. The common point to both these installations is that the profile is located on a NAS rather than on the default directory... I've not tried to perform a software update with the default directory. Thank you for your help. C. Capel

Asked by c.capel 1 week ago

Last reply by c.capel 1 day ago

  • Solved

New PC - Local subfolders not displayed

I have installed tbird on a new win10 pc as imap and copied my appdata/roaming/thunderbird from the old pc. However all the subfolders of Local Folders that were created … (read more)

I have installed tbird on a new win10 pc as imap and copied my appdata/roaming/thunderbird from the old pc. However all the subfolders of Local Folders that were created on the other machine are not displayed. The only fodlers showing under Local folders are Inbox, Trash and Outbox. All the transferred sbd files are present so the copy process was ok and the profile is identical. How do I fix this?

Asked by admin442 2 days ago

Answered by david 1 day ago

Migrating from Suse Leap 15.3 to Windows 11 (Thunderbird) -- Message filters and password did not get picked up

I got the migration to basically work, except the message filters did not get migrated, and the account password did not migrate (for the email hand-shake). Putting in th… (read more)

I got the migration to basically work, except the message filters did not get migrated, and the account password did not migrate (for the email hand-shake). Putting in the password for the email system was easy. Re-writing 200 rules, not my idea of a good evening's work.

Is there some way to get the system to read in the message filters? I have the same problem with my wife's system that I migrated over to W10. I'm going to have to re-write all of her rules as well.

Asked by Wylbur 1 day ago

  • Solved

Does a Thunderbird IMAP account work on more than one PC and sync on both

Hi, I hope someone can help me. I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding p… (read more)

Hi, I hope someone can help me.

I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding problems. Also, it is not compatible with Windows 11. I have linked 3 Yahoo mail and 4 Gmail accounts to Thunderbird on it and they work really well. All are IMAP server settings. I have just bought a new laptop, an early Black Friday deal, and hope to set it up the same as my existing one, so when the old one dies, as it's likely to, I will still have access to the same programmes and emails.

I know I can access Gmail emails direct on any device and they are always up to date - is that called synced? What I don't know is if all email accounts will be synced or the latest - if I use Thunderbird on both laptops. If I delete an email on one device will it be deleted on the other device.

If this is possible, do I download Thunderbird on the new laptop, then set up the accounts for each email and just enjoy from there, OR do I have to copy the profile from the old device to the new one.

I love browsing, streaming etc. but hate trying to get my PC set up or sorting out problems with it. Presume I know very little if you are replying. I have never had two working laptops before so never had to worry about syncing.

Asked by PhilG 2 weeks ago

Answered by david 2 weeks ago

cannot find profile folder after download

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted… (read more)

I had to reinstall Thunderbird application. When I try to open by clicking on the icon, I get a notification that the program cannot find profile folder. I have deleted the program, reinstalled, turned off computer, turned on computer, cleared my cache and cookies and I still cannot get into Thunderbird application

Asked by cindy36 3 days ago

Last reply by david 2 days ago

"Export Email Accounts" feature is a Big Heaping Pile of U know what. Need Accts ONLY!

A HUGE Complaint I have is Exporting Account Files, I wanted to Backup (Export) my Email Accounts (many accounts) to use on a new Thunderbird Win 11 Notebook install (I h… (read more)

A HUGE Complaint I have is Exporting Account Files, I wanted to Backup (Export) my Email Accounts (many accounts) to use on a new Thunderbird Win 11 Notebook install (I have many because I do remote IT for clients), but Thunderbird ONLY offers a selection to BU Accounts AND ALL EMAILS (Messages)!

With 12+ Email accounts and all the Emails (which I don't need since they'd be downloaded anyway with a SMTP setups), the accounts BU ends up being 6+ GB and it usually fails when I try to use the Zip File to "Import" into the new Thunderborg install !! The Thunderbird Team NEEDS to give users the option of ONLY backing up all the Account Settings, NOT INCLUDING EMAILS!! Can you give this Feedback to the Mozilla Team??

Asked by Keith B, IT 4 days ago

Last reply by gp 2 days ago

  • Solved

Problem downloading email

Just happend a few days ago (24/11/2022) my Thunderbird is not able to download email with large size attachment (e.g. 8Mb), it get stucked and all the emails receiving a… (read more)

Just happend a few days ago (24/11/2022) my Thunderbird is not able to download email with large size attachment (e.g. 8Mb), it get stucked and all the emails receiving afterward cannot be downloaded to my computer. I have to go to the webmail to delete that email with large attachment, then all other emails can be downloaded. Anyone know what happen and if have any solution to this.

My Thunderbird version is 102.5.0 (64-bit). Email service provide is O365 mail by Microsoft.

p.s. Actually I have 2 computers using Thunderbird to receive emails using by 2 different person. One of the computers don't have this problem, only 1 computer have this problem cannot download large email. Both computers are able to download large size email before. Just happen a few days ago, 1 computer can download and the other computer cannot download large email. Thanks.

Asked by ykt2369 4 days ago

Answered by gp 3 days ago

102.5.0 update has all my emails blank. I cannot get any info. attachments won't open.

102.5.0 just updated. I'm trying to get to some important emails regarding a property closing in 3 days and there isn't any email body information and attachments won't o… (read more)

102.5.0 just updated. I'm trying to get to some important emails regarding a property closing in 3 days and there isn't any email body information and attachments won't open.

Asked by spyle 3 days ago

Profile transfer keeps losing mail

So as far as I know the way to move profiles between computers is supposed to be pretty straight forward - https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to… (read more)

So as far as I know the way to move profiles between computers is supposed to be pretty straight forward - https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

However I seem to have a problem with the process in that often times when I get the profile to the new computer when I open TB I see many of my local folders are non-exsistant. It usually takes me several times to make the move until I get the complete profile to transfer. I have even tried compressing the profile and moving it that way which never resulted in better results. Now recently I transferred another profile and it appears all of the folders showed up but maybe around half of them are empty the emails themselves never made it. And some are partial full where a folder that should have 50 messages only has 5. These are all local mails I am referring to since I keep the IMAP mail folders empty everything gets moved to local. I also checked the size of the profile folder it shows it is about the same size on both computers before and after the move around 1.5 GB. I have tried various approaches to copy from the entire Profile folder down to just the Local Folders folder without much success. It seems I just need to keep re-copying the folders half a dozen times until all messages seem to move over. This is not something new it has been an issue for several years on both windows and linux machines and the transfer is taking place between systems of like o/s and the same version of TB. Any thoughts on why this happens?


Linux Debian 11 TB = 102.5.0

THANKS

Asked by komms.tb 1 week ago

Last reply by komms.tb 3 days ago

automatic account setup on thunderbird.

Using a new HP laptop under W10. Automatic Account Set up on new installation of Thunderbird seems fine but then sticks on 'checking password'. I have compared settings… (read more)

Using a new HP laptop under W10. Automatic Account Set up on new installation of Thunderbird seems fine but then sticks on 'checking password'. I have compared settings with those for the same email account on a different HP laptop and the automatic ones generated on new m/c match perfectly - port numbers the same and server names the same. Also I know password is correct because I had to change it on the existing installation and that is still working OK. Many thanks for any suggestions. Ron Nixon

Asked by pmnixon1046 3 days ago

Last reply by pmnixon1046 3 days ago

After importing from outlook 2007 TB 31.8.0 will not download email or update.

bold textThe Update option responds that Thunderbird is up to date. obviously not true, since the current version is beyond 100. how to update? Also, cannot get thunderbi… (read more)

bold textThe Update option responds that Thunderbird is up to date. obviously not true, since the current version is beyond 100. how to update?

Also, cannot get thunderbird to download email from msn.com

Asked by Marc 3 months ago

Last reply by Toad-Hall 3 days ago