Firefox Community Forum

Old phone lost ,Firefox default browser , new phone Firefox is default browser and tried finding saved passwords failed, now trying to find backup and having trouble backing up,cannot find location old folders I follow directions and cannot find what I'm promt to do. Switch is not found. .

I noticed that on my laptop a few days ago I only had 12 passwords dating back to about September 2023 but previously I had had upwards of 80 saved passwords in my Firefox account. I didn’t think too much of it because all of my passwords were still available on my desktop and my mobile devices. however I checked yesterday and the same thing happened to the rest of my devices. Only 12 recently saved passwords were available. while troubleshooting I may have made the problem worse because now there are no saved passwords. Is there any way I can restore my 80+ passwords so that I don’t have to go through and reset all of them one by one which would be very time-consuming and annoying. Any help would be appreciated please please please thank you.

Hi

I am using Mozilla more than 10 years. today Ive noticed that all of a sudden my saved passwords are extremely low and all of them are gone! how can I find them back? what happened to them?

My profile is not able to recover saved password. Logins.json file copied in the new profile but password not visible. In the default profile logins.json.corrupt appeared. I am looking for a procedure to recover information in corrupted profile. Can you help?

Hi everyone,

so I just started firefox on windows 10 and updated it to version 121 and after that all my saved passwords are gone. Completly. Tried to restore them over my ios firefox but because of the sync feature it had already replaced the saved passwords there too. What is odd, that I am still logged in on couple of websits but the login data for them is nowhere to be found... Ofc I don't have any backup so I am probaly screwed here. I don't understand how that could happen in the first place... Has someone else experienced this or mabye has any advice how to resolve this? Any help would be appreciated.

Kind regards Fabian

Hello,

I have not had any problems with Firefox sync and passwords until recently. I used to use Firefox on desktop, on an iPad, and on an android, with no issues accessing my passwords. Recently I replaced my android phone with an iPhone, and after signing onto Firefox sync on said iPhone, the list of my passwords was accessible on the iPhone, but when i used it for auto-fill, it would only load the username, but not the password. This caused no issue with Firefox sync on desktop or iPad however, so I just let it be. However, after 3 months of no issue, when I open both my iPad and desktop today, all my old passwords are gone, and replaced with the few passwords I directly saved with Firefox on my iPhone.

i have tried restoring my old Firefox profile using backup software to access older files, but I am unable to regain my passwords this way. I have tried using profile data from several date ranges and that has not helped either. The issue seems to lie with Firefox sync with iOS, but I am at an absolute loss on how to resolve this, so any help at all would be much appreciated.

I have used Firefox with sync since sync were released. Today (25th dec), all of a sudden hundreds of saved passwords are gone, just 9 out of at least 200.

I have changed the password for my account and logged in. Tried to logout and login again but just 9 passwords is found, extremely frustrating!

Anyone got a clue what has happened?

Peter, Sweden

Hello,

I recently lost my passwords on my desktop browser. I went through the troubleshooting and checked the alternative profile which also didn't have them. I then found the logins.json file and noticed that almost all of the entries (apart from the 7 that do show up) have a 'deleted: yes' line. How do I 'un-delete' them and re-import them?

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone.

After an update (I don't know which one, updates are frequent), the app on my phone stopped showing my passwords for most of my accounts. For example, in the passwords section of my Firefox IOS app, it would show the names of the over 100 websites I had saved logins for, but would say there was nothing saved as an email/username or password, just empty boxes. There were 8 logins for accounts I had created on my phone, and those ones did display.

I eventually got tired this and tried to sync my account so I would have all of the passwords I saved on my laptop and on my phone, but Firefox, instead of combining the over 100 logins on my laptop with the 8 logins on my phone, removed all of the over 100 logins I had saved on my laptop and replaced them with the 8 logins that were saved on my phone. My phone also still has the 8 logins.

Now I am missing most of my logins, including the email accounts I used and passwords. This is a big issue for me because I've used multiple emails across my accounts. Resetting all of my passwords will be impossible, and I need to access the over 100 saved logins that are no longer on any of my devices.

I followed the instructions in the "Recover user data missing after Firefox update" support page. The only other profile that showed up for me has no logins saved at all, so that's a dead end. I read other pages about "wrong way syncing", but its too late for me to try to tell Firefox my laptop was the master account because the damage is already done.

I need to know if there's a way to recover my profile with all my accounts. Please, share any information that could be helpful. I need it badly.

Edit: grammar mistakes

Subject: Assistance Required - Account Access Issue

Dear [Mozilla Firefox],

I hope this email finds you well. My name is [uxman zidi], and I am writing to seek assistance with my Mozilla account. I have encountered an issue where, upon logging in recently, I noticed that all my passwords, links, and emails have disappeared. There seems to be a discrepancy in the account data.

I have been a regular user of Mozilla, and such an issue has never occurred before. I rely on this account for various purposes, and the missing information is causing inconvenience. I have checked my account settings and security measures, but the problem persists.

Could you please investigate this matter and provide guidance on how to recover my account data? I appreciate your prompt attention to this issue and any assistance you can provide in resolving it.

Thank you for your time and assistance.

Sincerely, [uxman zidi] [removed email and phone# from public support forum]

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to panic I went to my computer to see if it was just my iOS device that wasn't showing them all for some reason, but only the same five accounts are in there too. When I first setup my ipad, all the accounts in the password vault sync'd but they all showed empty so I never bothered looking them up on there. I'm wondering if somehow the ipad's failed sync caused all the other passwords to be corrupted and removed from my account somehow. The 5 accounts I do have are all new accounts I've made over the past month, and I've used it a ton since the old ones. Any ideas for how I could get them back?

Logins and passwords are missing. Noticed this when websites that I commonly use were not auto filling. There must have been more than 100 entries in my Logins and passwords folder. Now only 25. This is on Windows and iphone where I use Firefox.

I recently opened Firefox on my laptop and found only 10 of my saved passwords remained. I had a lot saved that I had been using the night prior to this on a different computer. I still have all of my bookmarks and addons saved, I’m just missing 95% of my saved logins? I have Firefox on 3 devices and it’s the same for all of them. What happened here and how can I restore them? I only have 2 profiles, mine and the default and I know there’s probably a backup of this saved in the profiles but I’m not sure how to restore it.

Hello,

I use the Firefox browser on my phone and laptop, and have Lockwise on my phone where all the passwords are stored. Until yesterday, all these passwords would always appear in my Firefox browser stored passwords. Now, they only show up in Lockwise on my phone and do not show up in the phone or Laptop Firefox browser.

I have followed this guide: https://support.mozilla.org/en-US/kb/end-of-support-firefox-lockwise and am syncing passwords across devices, but this did not solve the problem.

Has anyone else encountered this and know how to fix it?

Thank you.

I recently had to do a fresh install of windows due to suspected hacking on my router and device.

When I have reinstalled firefox and logged in, all of my email account (and all other) passwords have not transferred across as intended. Is there anyway I can recover these? I am now locked out of everything from facebook, to business and personal email, and all of my music production related accounts.

Kind regards

Steve

Bonjour Depuis 2 semaines, mon compte firefox a perdu la majorité de mes identifiants et mots de passe qui étaient sauvegardés. mais pas tous... je ne comprends pas pourquoi. Avez vous une explication? C'est très ennuyeux ! :( Merci pour votre aide.

I synchronized my Mac and iphone Firefox password accounts so I can share passwords between devices. I just realized I've lost all the passwords on my Mac. The only passwords I see are the ones stored on my iphone

Is there a solution to retrieving the passwords on my Mac?

Thanks