Todos os produtos Support Forum

for years I have used Thunderbird, and during that time have replaced serveral old pc/laptops. My new laptop when trying to open Thunderbird asks for a password. I have no record of that anywhere!! So how do i create a new password or gain acess to use Thunderbird. Im using Windows 11

Hi all, I can not get Firefox to use my Microphone,

• Works in other apps directly on Windows
• Works in other browsers, Edge
• Works in Windows

I have

• Refreshed Firefox
• Uninstalled Firefox, removed folders in %appdata% https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-58-0773b4.png
• Updated windows to latest buildhttps://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-44-96d242.png
• made sure all Windows 11 permissions were correct https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-49-4817cf.png
• Made sure Firefox is using my only Microphone,

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-54-d5c3a4.png

I am suddenly getting pop-up windows from "Firefox Software Updater" as soon as I click the Firefox icon on my desktop (Windows 11) and laptop (Windows 10). The Firefox log in the pop-up is not in color, so I am immediately suspicious. The pop-up window did not happen on my laptop yesterday, but I got it on my desktop today, for the first time. I have answered "no" to the "do you want this app to make changes to this computer?". Is this legit from Mozilla? Usually, the browser updates automatically when I click the icon, saying I am now using the latest version of Firefox. Thank you.

After updating to Windows 11, all my Firefox webpages backgrounds are colored black even after choosing a light theme which only changes bookmarks and toolbar to white. I want white background like my old Firefox ?

Firefox has been my default browser for longer than I can remember. Over the years, I have maintained a significant bookmark file for work. I recently purchased a new computer, and my zero bookmarks from the new computer have replaced all of the bookmarks that I had in my old browser. This is a bookmark file that has successfully followed me through multiple computers and even my ios devices. And now it seems to be completely gone. I've looked at the places.sqlite files, and the largest one is 20MB and is in my current default profile, but it is dated today. That makes no sense because I do not have any bookmarks on this older computer, and my new computer doesn't have any either. The bookmarks have also been completely deleted from my iPad, but miraculously are still on my iPhone (evidently I had signed out of Firefox for iPhone at some point so they do exist somewhere.) The thought of trying to rebuild my bookmarks is nauseating. My only thought is to sign out of the browser on all devices, then sign back in and sync on the phone. Would that repopulate the main file with what's on my phone? Any other ideas?

When I sign in on my Microsoft Account FF Password Manager Does nothing. I open up the passwords but the manager does nothing. How do I correct this? It is as if FF does not recognize I am being prompt for login info. This only happens with this cite. Thank You for your time Mike

I have two monitors, and I usually keep a stream/youtube video open on the second monitor while I browse the internet/play games. I used to do this all the time in OperaGX, but I recently changed to Firefox, and I've noticed that after about 10 minutes, the video or stream stops playing, and I have to manually pause and unpause the stream to get it running again. I have checked online, and I found a fix related to the about:config setting "network.http.throttle.enable" as "false" and the "network.http.throttle.version" as "1", but my firefox already had these settings like this.

Videos can't be played at higher playback speed Bug

On firefox, I cant play videos at higher playback speed or it'll only play audio or video will endlessly buffer. Using user-agent spoofer and changing to chrome makes it a little less worse but still the problem sustains. On Brave, the video doesnt have any effect of higher playback speed rather it'll make the video buffer and have very strong red contrast.

I want to use the search field for search and the adressbar to enter adresses. Unfortunately it doesn't let me enter adresses, they all get routed to a search provide (google) and I can't acees my router

How can I dsable the search in the adressbar?

Setting browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar (are you kidding me?) to flase does not help

The Firefox "New tab" page shows quick-navigation buttons. At the top right of each button, the 3-dot menu has an Edit option. On the edit dialog is a link "Use a custom image", which then prompts you for a image URL.

I've tried pointing this to images in my Google Photos (a 1024x1024 .JPG), using an open-shareable link, but it doesn't work.

a) What format does the icon image have to be in? b) Are there any limitations on the URL? c) Is there a way to use a locally stored icon image?

Any guidance would be most welcome! Thanks :)

I can't download anything anymore. I get the "failed" message. I see in support questons that this has been going on for a long time even though there have been repeated "fixes" reported. I've used Firefox for a long time and really prefer it, but I'm having to change to Chrome to be able to complete my work.

TRYING TO OPEN A SAVING ACCOUNT WITH BANK OF MONTREAL https://www.bmo.com/main/personal/bank-accounts/ CLICK ON THIS ONE: Savings Amplifier Account AFTER CLICKING THIS WINDOW APPEARS: https://www.bmo.com/main/personal/bank-accounts/getting-started/?rg=BMO&spc=7880184&ofid=SAASTAND001&lang=en IT TELLS ME TO USE ANOTHER BROWSER LIKE Firefox..... BUT I’M USING FIREFOX. I DON’T USE ANY OTHER BROWSER. HOW CAN I SOLVE THIS ISSUE?