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Firefox crashes

  • 1 reply
  • 8 have this problem
  • 41 views
  • Last reply by John99

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I am unable to open my firefox ... not even in safemode. When I click on Firefox I get a crash report screen ... I then hit submit report and another crash report screen pops up. I was forced to use internet explorer to troubleshoot.

Chosen solution

The crash is/was a number 3 top crasher in Firefox 9, but hardly any crashes with that signature seem to appear in Firefox 10.0.2

I suggest you upgrade to the latest Release which currently is Firefox 10.0.2 and may be downloaded from

if the crashes contine then please read the article Troubleshoot Firefox crashes (closing or quitting unexpectedly) and follow the tips given. Please then pasteinto your next post a couple of crashIDsoobtained from Firefox 10.0.2 whilst used in Diagnose Firefox issues using Troubleshoot Mode


For reference
Report for your CrashID dc0fbbeb-ac6f-43e1-b3f7-55da12120301

  • Signature: mozalloc_abort(char const* const) | mozalloc_handle_oom() | mozilla::Preferences::GetBranch(char const*, nsIPrefBranch**)
  • associated Bug 709860
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Chosen Solution

The crash is/was a number 3 top crasher in Firefox 9, but hardly any crashes with that signature seem to appear in Firefox 10.0.2

I suggest you upgrade to the latest Release which currently is Firefox 10.0.2 and may be downloaded from

if the crashes contine then please read the article Troubleshoot Firefox crashes (closing or quitting unexpectedly) and follow the tips given. Please then pasteinto your next post a couple of crashIDsoobtained from Firefox 10.0.2 whilst used in Diagnose Firefox issues using Troubleshoot Mode


For reference
Report for your CrashID dc0fbbeb-ac6f-43e1-b3f7-55da12120301

  • Signature: mozalloc_abort(char const* const) | mozalloc_handle_oom() | mozilla::Preferences::GetBranch(char const*, nsIPrefBranch**)
  • associated Bug 709860