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Firexfox crash every time I open multimedia windows player website.

  • 1 reply
  • 4 have this problem
  • 10 views
  • Last reply by Morbus

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Issue

Firefox is crashing or closing unexpectedly

Description

CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)

Whenever I would like to watch any kind of multimedia file on the website, opens in windows media player throw internet, every single time Mozilla has crashed. I can not watch any news, video clips etc.

Crash ID(s)

bp-87498588-8336-40c1-9538-f6f702100516

Troubleshooting information

[@ CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)‎ ]

Firefox version

3.6.3

Operating system

Windows Vista

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

Plugins installed

  • -np-mswmp
  • getplusplusadobe16263
  • Gadu-Gadu Plug-in
  • Ogg Player Gecko Plugin
  • 1.9.0009.1
  • Adobe PDF Plug-In For Firefox and Netscape
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.448
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
== Issue == Firefox is crashing or closing unexpectedly == Description == <blockquote> CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)</blockquote> Whenever I would like to watch any kind of multimedia file on the website, opens in windows media player throw internet, every single time Mozilla has crashed. I can not watch any news, video clips etc. == Crash ID(s) == bp-87498588-8336-40c1-9538-f6f702100516 == Troubleshooting information == [@ CFilterGraph::MergeRootsFrom(CFilterGraph::CFilGenList&, CFilterGraph::CFilGenList&, CFilterGraph::FilGen*)‎ ] == Firefox version == 3.6.3 == Operating system == Windows Vista == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) == Plugins installed == *-np-mswmp *getplusplusadobe16263 *Gadu-Gadu Plug-in *Ogg Player Gecko Plugin *1.9.0009.1 *Adobe PDF Plug-In For Firefox and Netscape *RealPlayer(tm) LiveConnect-Enabled Plug-In *6.0.12.448 *NPRuntime Script Plug-in Library for Java(TM) Deploy *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Default Plug-in *Shockwave Flash 10.0 r45 *3.0.50106.0 *Java(TM) Platform SE binary *Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

All Replies (1)

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Hello Joanna.

First of all, update all your extensions and plugins. You can do so by going into Tools > Add-ons.

If that doesn't do it, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?