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Why won't Mozilla VPN extension recognise Mozilla VPN app?

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  • Last reply by Kiki
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Dicentis
Dicentis

I have the Mozilla VPN app running and I am a paying customer. But the Firefox extension isn't recognising the app. It hasn't always been this way. I'm not sure what caused it to stop working properly.

I want to get the firefox extension working fully again.

I have the Mozilla VPN app running and I am a paying customer. But the Firefox extension isn't recognising the app. It hasn't always been this way. I'm not sure what caused it to stop working properly. I want to get the firefox extension working fully again.
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All Replies (3)

James
James
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  • Top 10 Contributor

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Moderator
  • Top 10 Contributor

Note this Extension for the Mozilla VPN app has been temporarily disabled in downloads. Existing users can continue using it as normal, this only affects new downloads.

https://support.mozilla.org/en-US/forums/contributors/717589

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
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Mozilla Staff

Hey Dicentis,

The Mozilla VPN extension should be back up and running normally by now. Please let us know if otherwise.

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