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Thunderbird crashed and deleted all emails from my inbox and webmail

  • 2 respostas
  • 0 have this problem
  • 14 views
  • Last reply by Wayne Mery

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Dear All

Unfortunately Thunderbird crashed and deleted ALL my emails in my inbox, decades worth, and nothing in deleted folder. Same when checking on webmail. Sent, drafts, etc still have the emails present.

Oddly only some accounts were affected.

Please let me know if there is any way to recover the emails. This happened less than 35mins back.

Greatly appreciate any help.

FYI I tried the below but since missing on webmail as well I dont think this helps as when I check the file size is very small:

hunderbird stores your emails locally in a profile folder. Here's how to find it:

Open Thunderbird.

Go to: Menu (☰) > Help > More Troubleshooting Information

Scroll to "Profile Folder", and click "Open Folder" (on Windows) or "Show in Finder" (on Mac).

Once inside:

Navigate to: Mail > [Your Mail Server Name] > Inbox or for IMAP: ImapMail > [Your Mail Server Name] > Inbox

Look for files:

Inbox (no extension) – this is your actual email data.

Dear All Unfortunately Thunderbird crashed and deleted ALL my emails in my inbox, decades worth, and nothing in deleted folder. Same when checking on webmail. Sent, drafts, etc still have the emails present. Oddly only some accounts were affected. Please let me know if there is any way to recover the emails. This happened less than 35mins back. Greatly appreciate any help. FYI I tried the below but since missing on webmail as well I dont think this helps as when I check the file size is very small: hunderbird stores your emails locally in a profile folder. Here's how to find it: Open Thunderbird. Go to: Menu (☰) > Help > More Troubleshooting Information Scroll to "Profile Folder", and click "Open Folder" (on Windows) or "Show in Finder" (on Mac). Once inside: Navigate to: Mail > [Your Mail Server Name] > Inbox or for IMAP: ImapMail > [Your Mail Server Name] > Inbox Look for files: Inbox (no extension) – this is your actual email data.

All Replies (2)

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lets start at the beginning here. What was the id of your crash? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Helpful?

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Matt said

lets start at the beginning here. What was the id of your crash? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

cipher ??

Helpful?

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