Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't get gmail after Windows Update yesterday but 1 email downloads 100 times!!

  • 2 respostas
  • 1 has this problem
  • 3 views
  • Last reply by susanowm2

susanowm2
susanowm2
more options

I got a Windows update yesterday and now gmail only downloads one email....over and over and over...now up to 100 times. I can see my gmail on my phone just not on my PC and newer emails are there as well as on webmail. When I look on webmail, that one email is not even there, but it keeps downloading every time Thunderbird looks for mail.

I got a Windows update yesterday and now gmail only downloads one email....over and over and over...now up to 100 times. I can see my gmail on my phone just not on my PC and newer emails are there as well as on webmail. When I look on webmail, that one email is not even there, but it keeps downloading every time Thunderbird looks for mail.

Chosen solution

That sounds exactly like issues from 5 years ago with Norton infernal software. In that case turning off the email scanner worked a treat to allow mail to download because the product could not cope with a corrupt email in the queue (usually the one right after the one you get 100 times and in the server (spam folder)

Ler a resposta no contexto 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That sounds exactly like issues from 5 years ago with Norton infernal software. In that case turning off the email scanner worked a treat to allow mail to download because the product could not cope with a corrupt email in the queue (usually the one right after the one you get 100 times and in the server (spam folder)

susanowm2
susanowm2 Question owner
more options

Thank you, Matt! You are correct. I disabled my antivirus (not Norton) and all the emails came down. Now I just need to turn it back it on and hope for no repeats. There was also an antivirus update needed...in spite of the fact that I have it set for automatic updates. Oh well...thank you for your assistance!