Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

With firefox quantum 59 when I try to download I get secure connection failed but with IE11 it works fine

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

more options

When downloading videos from the same sites as always in the past I keep getting secure connection failed, but when I go to the same sites in IE11 they download perfectly. What's changed in firefox quantum 59 since this is the browser I always have used. HELP. Tom

All Replies (1)

more options

What is the exact error message?

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites


https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean

Often, "Secure Connection Failed" means "Connection Failed (trying to load a secure page)". In other words, not a security problem, just a connection problem.