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keep getting script error messages messages and Firefox not responding

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For some time I've had the problem of Firefox responding very slowly, and I keep getting script error messages and the browser reacting very slowly. I also keep getting the message: Firefox not responding in the address bar. When I look at the internet options link, I see various options. But, not sure what to do, and what changes to make, if any. I also have the problem of, after I start up my computer and I am in a web site, (could any any web site) the computer looks up. I just see my desk top start up screen appear for about 1-2 minutes, and then after that time, the computer returns to the web site. Very strange! What is going on about that? Can someone help? Thank you.

All Replies (6)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Hi Philipp, Thank you for your reply. I wasn't sure how to accomplish the process of copying all the data from the trouble shooting page, but this is the format I came up with. If there is a better way to present this info to you Philipp, please let me know. The info seems rather lengthy and confusing to me, but I suspect it may help you, hopefully so? Please examine the data and let me know what you think, Philipp. If there is something missing I didn't copy, please advice. Thank you for your help, Philipp, it is appreciated. Version 46.0.1 Build ID 20160502172042 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled) Safe Mode false Profiles about:profiles

1.3.2 true loop@mozilla.org Multi-process staged rollout 1.0 true e10srollout@mozilla.org Pocket 1.0 true firefox@getpocket.com


Adapter Description AMD Radeon HD 6310 Graphics Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 384 Asynchronous Pan/Zoom none ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400 Device ID 0x9802 Direct2D Enabled Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled false (6.2.9200.17568) Driver Date 5-12-2011 Driver Version 8.860.0.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 2ad3103c Supports Hardware H264 Decoding Yes Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0


Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20160502172042 browser.startup.homepage msn.com browser.startup.homepage_override.buildID 20160502172042 browser.startup.homepage_override.mstone 46.0.1 dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 46.0.1 gfx.blacklist.direct2d 4 gfx.blacklist.layers.direct3d9 4 gfx.crash-guard.d3d11layers.appVersion 46.0.1 gfx.crash-guard.d3d11layers.deviceID 0x9802 gfx.crash-guard.d3d11layers.driverVersion 8.860.0.0 gfx.crash-guard.d3d11layers.feature-d2d false gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 0 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1462633645 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.enabled true media.gmp-gmpopenh264.lastUpdate 1461439627 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160502172042 media.gmp-manager.lastCheck 1464448864 media.hardware-video-decoding.failed false network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1464221330 places.history.expiration.transient_current_max_pages 96641 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_Canon_MP510_Printer.print_bgcolor false print.printer_Canon_MP510_Printer.print_bgimages false print.printer_Canon_MP510_Printer.print_duplex -437918235 print.printer_Canon_MP510_Printer.print_edge_bottom 0 print.printer_Canon_MP510_Printer.print_edge_left 0 print.printer_Canon_MP510_Printer.print_edge_right 0 print.printer_Canon_MP510_Printer.print_edge_top 0 print.printer_Canon_MP510_Printer.print_evenpages true print.printer_Canon_MP510_Printer.print_footercenter print.printer_Canon_MP510_Printer.print_footerleft &PT print.printer_Canon_MP510_Printer.print_footerright &D print.printer_Canon_MP510_Printer.print_headercenter print.printer_Canon_MP510_Printer.print_headerleft &T print.printer_Canon_MP510_Printer.print_headerright &U print.printer_Canon_MP510_Printer.print_in_color true print.printer_Canon_MP510_Printer.print_margin_bottom 0.5 print.printer_Canon_MP510_Printer.print_margin_left 0.5 print.printer_Canon_MP510_Printer.print_margin_right 0.5 print.printer_Canon_MP510_Printer.print_margin_top 0.5 print.printer_Canon_MP510_Printer.print_oddpages true print.printer_Canon_MP510_Printer.print_orientation 0 print.printer_Canon_MP510_Printer.print_page_delay 50 print.printer_Canon_MP510_Printer.print_paper_data 1 print.printer_Canon_MP510_Printer.print_paper_height -1.00 print.printer_Canon_MP510_Printer.print_paper_name print.printer_Canon_MP510_Printer.print_paper_size_unit 1 print.printer_Canon_MP510_Printer.print_paper_width -1.00 print.printer_Canon_MP510_Printer.print_resolution 600 print.printer_Canon_MP510_Printer.print_reversed false print.printer_Canon_MP510_Printer.print_scaling 1.00 print.printer_Canon_MP510_Printer.print_shrink_to_fit true print.printer_Canon_MP510_Printer.print_to_file false print.printer_Canon_MP510_Printer.print_unwriteable_margin_bottom 0 print.printer_Canon_MP510_Printer.print_unwriteable_margin_left 0 print.printer_Canon_MP510_Printer.print_unwriteable_margin_right 0 print.printer_Canon_MP510_Printer.print_unwriteable_margin_top 0 privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1464048465

Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.22.3 Basic ECC 3.22.3 Basic ECC NSSSMIME 3.22.3 Basic ECC 3.22.3 Basic ECC NSSSSL 3.22.3 Basic ECC 3.22.3 Basic ECC NSSUTIL 3.22.3 3.22.3

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thanks, nothing totally obvious that would cause those problem is apparent from that data. however you could try updating your graphics driver which can likely get you some performance gains: https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+7+-+64 in addition you could try to enable tracking protection in firefox which will block some advertisements and give you faster page load times: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named privacy.trackingprotection.enabled. double-click it and change its value to true.

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Hi Philipp, thank you for your reply. I did make the change you suggested about the privacy tracking setting, and marking it true. But, being I'm not sure about what update I need for my graphics driver, I went to the AMD help forum to try and find out what update is needed. I will wait for their reply and see what that brings. Unless you have a suggestion, Philipp as to what specific update my system may needs. From what I can tell, my computer has a AMD E300 driver and a Radeon HD graphics 1.30 GHZ . Don't know what that means, but hopefully they need a update and it may increase the performance of my computer. Thank you, Philipp, and I will let you know how things go.

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hi, the link i've provided in my prior reply should be the right driver update (catalyst suite 15.7.1) for your configuration already.

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Hi Philipp, I can see already that changing the privacy tracking protection enabled from false to true has helped eliminate some of the ads on the web sites, and therefore improved speed. Thank you. I also noticed that the tracking protection ui. enabled was false, and the privacy user Context enabled was also false. Should those also be true? As a matter of fact Philipp, viewing all those categories within the list of about config., I noticed that it is possible to customize those settings. I don't know if you looked at all those categories and there settings, but are there other settings I can change to improve my computers performance? I see your suggestion of (catalyst suite 15.7.1) for the driver update. I believe I saw that option among the various options available. I will look that up again. It will be interesting if you notice other changes I can make with the about: config list. Thank you Philipp, your help and patience is appreciated.