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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

bf cannot get onto facebook on firefox at all but i can on mine and on other computers his can go on...

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

amychapman21
amychapman21
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it is only on the computer he is using, he has put security on it, and it kept coming up with malware. tried to reset it and that also did not work it's now saying that there is something wrong but there isn't and he can access other things like chrome etc

I can get onto my facebook and he can get onto his on firefox but on a completely different computer.... sort of frustrating since he likes firefox and htis has never happened before

it is only on the computer he is using, he has put security on it, and it kept coming up with malware. tried to reset it and that also did not work it's now saying that there is something wrong but there isn't and he can access other things like chrome etc I can get onto my facebook and he can get onto his on firefox but on a completely different computer.... sort of frustrating since he likes firefox and htis has never happened before

All Replies (2)

Yashwardhan Pauranik
Yashwardhan Pauranik
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Hello, May be this can help him!! Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

FredMcD
FredMcD
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You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.