Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since downloading Firefox 34.05 today i can open UK national lottery website but cant log in, tho Outlook Express has no problem

more options

34.05 auto updated this am. Now when I try to sign in on my or my wife's lottery account, i simply revert to the sign in page. All works well on IE. Have downloaded and reinstalled 34.05 to a new folder, still can't sign in to the lottery

34.05 auto updated this am. Now when I try to sign in on my or my wife's lottery account, i simply revert to the sign in page. All works well on IE. Have downloaded and reinstalled 34.05 to a new folder, still can't sign in to the lottery

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked.

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Ler a resposta no contexto 👍 1

All Replies (4)

more options

Good Evening! Thanks for reporting released! He tried to update his version of Mozilla Firefox or uninstall the current, clear all cache and reinstall version?

Translated by Google Translator

more options

Did all suggested repeatedly, still can't login to lottery. Login to other sites without problem

more options

Chosen Solution

This issue can be caused by corrupted cookies or cookies that are blocked.

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

Thanks, clearing cookies this time fixed it !