Gach Táirge Community Forum

So, I'm not exactly sure what's going on. Whenever I try to turn on Firefox's built-in VPN, either it tells me I cannot connect and to try again in a few minutes, or it just does not respond at all. I know this is vague, but it's literally everything I can muster. I looked through the settings, and nothing there helped.

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

I used the built in VPN, and now I either have to use private, or use a different browser entirely. I have uninstalled and reinstalled firefox, restarted both my internet and PC. I do not know what else to do.

This what you said: "Today we’re introducing a free built-in VPN in Firefox, a new IP-protection feature designed to keep you even more private while you browse. We’re starting by offering an industry-leading 50 gigabytes of free VPN-browsing each month." But all I see are the paid options. I want to try before I (might) buy. After all, you constantly preach that we have to be careful & trying to be careful.