Showing questions for topic:

Firefox VPN won't turn on

When I press the button "Turn on VPN" nothing happens even though the option is there and I'm signed into my mozilla account. Same issue on other devices as well.

Solved 1 1 70

Can I select the server used by Firefox VPN?

I just turned on Firefox's free VPN, but I didn't see a way to choose a particular server. I'd like to watch some videos from other countries, but those providers won't … (tuilleadh eolais)

I just turned on Firefox's free VPN, but I didn't see a way to choose a particular server. I'd like to watch some videos from other countries, but those providers won't let me watch them unless they think I'm in their country. I can do this with other VPNs because I can choose a server that is in that country. Why can't I do that in Firefox? Or can I?

Solved 1 1 120

Unable to see the VPN button for the new free VPN

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be apprecia… (tuilleadh eolais)

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be appreciated.

I was following https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox , but there isn't a button like it shows

Solved 7 1 1872

How to enable the free Firefox VPN?

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've check… (tuilleadh eolais)

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

Solved 10 1 2415

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (tuilleadh eolais)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 1 219

Sign into VPN

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice. I'm stuck signing into VPN. My email address is shown when I click on V… (tuilleadh eolais)

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice.

I'm stuck signing into VPN. My email address is shown when I click on VPN in the menu bar but there's no on/off toggle. I click Get Started, it says "Signed in Successfully! Next: Turn on VPN" — but there's no place to do this. It says "Go to the open panel" – what is an open panel? There's an x in a dark circle next to the VPN in the menu bar. It feels like a continuous loop and I'm getting nowhere – that I can tell.

Thanks for your help!

Solved 1 1 89

Firefox VPN not hiding my location?

I wanted to use the Firefox browser VPN to check what the price of a certain Patreon subscription is in another country, but when the VPN is on, the website still correct… (tuilleadh eolais)

I wanted to use the Firefox browser VPN to check what the price of a certain Patreon subscription is in another country, but when the VPN is on, the website still correctly identifies my current location and shows me the price in my current country's currency. Is this a limitation of the VPN, or did I not set it up correctly?

Solved 1 40

Auto updated to Firefox 150 yesterday - says it has free VPN, linked to screen to follow prompts to set up, but nothing it says should be there (ff menu icon) is there?

Auto updated to firefox 150 yesterday. What's new screen announced the rollout of the free in browser vpn had reached us (in Canada). Clicked the link to set up, went to … (tuilleadh eolais)

Auto updated to firefox 150 yesterday. What's new screen announced the rollout of the free in browser vpn had reached us (in Canada). Clicked the link to set up, went to screen to follow instructions. There's no vpn icon in the firefox menu bar, no matter what I do. (And I have done everything obvious.) Was the VPN not in the actual update I received or is this some bug/glitch? Thanks.

Solved 4 178

Can't find the VPN icon in the toolbar

Hello- I cannot find the VPN icon in the tool bar that the activation instructions speak of. Checked Settings as well as the application menu. I appear to be missing some… (tuilleadh eolais)

Hello-

I cannot find the VPN icon in the tool bar that the activation instructions speak of. Checked Settings as well as the application menu.

I appear to be missing something in the instructions but not sure what.

Thanks

Solved 3 40

Built-in VPN feature suddenly missing in Czechia after being active on June 15, 2026.

I am reporting a technical issue regarding the built-in Firefox VPN feature. It was fully functional in my location (Czechia) until June 15, 2026, but it suddenly disappe… (tuilleadh eolais)

I am reporting a technical issue regarding the built-in Firefox VPN feature. It was fully functional in my location (Czechia) until June 15, 2026, but it suddenly disappeared from my toolbar and customization menu on June 16, 2026.

Despite following the troubleshooting steps provided in the official help article "Unable to find the built-in VPN in Firefox," the feature remains unavailable.

Here is a summary of the diagnostic steps I have already performed:

- Data Collection settings: Confirmed that "Allow Firefox to improve features, performance, and stability between updates" is enabled.

- About:studies: I have checked my active studies as shown in image_464983.png. There is no "VPN - MVP Beta Holdback" study listed that would explain the removal of the feature.

- About:policies: The Enterprise policy service is inactive, and there are no restrictions blocking IPProtectionAvailable.

- Account management: I have signed out of my Mozilla account and signed back in, but the VPN icon did not reappear.

- Installation: I have performed a clean reinstallation of Firefox, which did not resolve the issue.

I have also checked the toolbar customization menu and the overflow menu, but the VPN icon is not available.

Since this feature was working perfectly until yesterday, could you please investigate if my account profile has been excluded from the current rollout or if there is a regional issue affecting users in the Czech Republic?

I have attached my about:studies screenshot (Screenshot_about_studies.png) for your reference.

Solved 2 70

Paid VPN account with Mozilla.

I have a paid VPN account with Mozilla which I use on all my devices. Will this newly introduced free version work on all of my other devices while using other apps or is… (tuilleadh eolais)

I have a paid VPN account with Mozilla which I use on all my devices. Will this newly introduced free version work on all of my other devices while using other apps or is this only for Firefox ?

Solved 1 20

get vpn icon

how do do I get the VPN icon back as it does not exist on the toolbar and is not present in the settings for the toolbar ?

Solved 7 169

Free VPN with custom DNS / DNS over HTPPS

Hi All, I have tried the new free browser VPN however it does not load pages if I am using a custom DNS (Quad9) and have DNS over HTTPS enabled. Is this expected behaviou… (tuilleadh eolais)

Hi All,

I have tried the new free browser VPN however it does not load pages if I am using a custom DNS (Quad9) and have DNS over HTTPS enabled. Is this expected behaviour and just a limitation of the VPN?

Any advice would be much appreciated.

Solved 3 89

Installed new free VPN - have NO icon displayed ... or in Customization Toolbar options ..???

I just installed the new built-in VPN - and it appears to show as running in my Mozilla Accounts page (???). HOWEVER, that is the only place I see it!! Mozilla account C… (tuilleadh eolais)

I just installed the new built-in VPN - and it appears to show as running in my Mozilla Accounts page (???).

HOWEVER, that is the only place I see it!!

Mozilla account Connected Services

Mozilla VPN 17 hours ago

No icon/display panel anywhere (not showing in Customization of toolbar option either) to see usage, turn on/off, etc.??

Solved 5 109