Thunderbird Community Forum

I allowed Thunderbird to compact my files after I got tired of seeing the prompts for it, now all my messages are apparently gone for one account, in over 12 different sub folders. How do I get these back’ for ‘Thunderbird’ ? VERY IMPORTANT! version 144.0.1 (64 bit)

This is the second time I have lost emails with Thunderbird.

IT WILL NOT HAPPEN AGAIN, I AM DONE WITH THIS CRAP!

I was not receiving emails from a Comcast.net email account. I called Best Buy and they used remote access to fix the problem. That fix included deleting and reinstalling the email account. After hanging up with their tech, I notices that dozens of folders and thousands of emails from the last 12 years were gone. I called the Geek Squad back and they could not solve the problem. Are the missing emails still on my computer somewhere? If not, can Comcast recover them? Please help!

When I try to add my Spectrum email back in Thunderbird, it failing to connect when I enter my password. When I go to spectrum.net, I have no trouble logging in with my password. Whaat do I need to do to add my Spectrum email.

hi i went to create a folder in one of my emails which i did, but didnt see i spellet it incorrectly so i tried to rename it but it didnt rename instead it created a new folder with the correct spelling, i tries to delete the wrong one and i couldnt delete it, i moved the emails into the folder with the correct name and it moved into both folders which now doubled the size of the emails i had in the folders or thunderbirds database so i tried to delete the emails in the wrong folder and it delete all the emails in both folders but the folder stills the folders still the emails that where there but i cant see them and i cant compact the folders to save space

Hello, Sometimes, when I select multiple emails to be deleted, the system only deletes one, and I have to manually delete each remaining message. I have emptied trash, but that doesn't solve the problem. rebooting the computer fixes the problem some times.

FYI - the messages go from displaying in bold to displaying as read messages; but them are still displayed. This is a major pain in the butt!!! What is the solution to fix this. I am using a Lenovo ThinkCenter desktop computer, running Windows 7

Jimmy

Namely, that my antivirus program quarantined the entire inbox file upon detecting malware embedded in a single message.

So I encourage people who encounter this issue to explore that as a potential cause.

Thanks to those who responded for the help and patience.

I am using Thunderbird 115.5.2 (64-bit) on an older iMac on OS 10.12. I have four email address accounts, all gmail, and using POP. I have stored emails I wanted to keep in sub folders in Local Folders. This has all worked well for years.

Yesterday I lost lost all content from some of the subfolders in Local Folders, while some retained some content and a few seem intact. I also lost most emails that had arrived in the inboxes in the last week. The folder pane still shows the accounts, with their own set of folders. As usual, the inbox folders are highlighted with the number of new emails downloaded from the Gmail server to each address, but I can not see them in the message pane, or find them anywhere else. I sent a test message from one of my addresses to another – It didn't show as sent in Thunderbird, but did go through the gmail server and the message count of downloaded messages on the recipient address went up by one, but I couldn't see the email. Then I tried clicking on the folder "properties" then 'Repair Folder' but nothing happened, although the information on that window showed the number of messages and MB that I would expect to be in that folder, rather than what was there, which presumably means they may still be in there somewhere? I would be very grateful for help – I'm not tech savvy and feeling completely lost.

Three days ago my email stopped displaying the contents normally. This is an example of what is displayed:

View in Browser <https://m251k6d7.r.us-west-2.awstrack.me/L0/https: %2F%2Fnotifications.spectrum.net%2Fv2%2F7653dbh8-914b-49e3- be46-3485432704ac-6fbcc229-1aff-472f-9d60-30d142f28bc0/1/0101019a92a6f846-7a7a6a44-ed3f-4919-9e07-7fb9f874272d-000000/FQOZxe1pRaghhBS9ePfM5pAm3RI=453> Spectrum Community Solutions

the instructions are in blue. Thanks for any help.

Most of the questions I have are either not answered at all or not answered in help or in forums and I'm unaware of any responses to questions I've asked. Isn't there any way to get support from a live person? My questions are often quite complicated. When I ask a question, I get dozens of answers that have nothing at all to do with my question and I don't have time to look thru all the answers. When I do see an answer that might be relevant, it either isn't or the answer is far too technical.

For example, I have no sent folder. Cant understand answers that tell how to create one. Need to be able to save my sent messages. Having to cc myself to get a copy of a sent message - stupid situation.

I am switching from Outlook to Thunderbird because of complicated problem with Outlook. Got garbage when imported csv contact file and can't find how to delete a large number of contacts. Reluctant to use your specific Outlook import in case it brings the Outlook problems along.

Really need help with lots of things making the transition. 'bold text'

Need help setting up my domain name with godaddy and Thunderbird email client. need to get DNS Records from godaddy also. Having more trouble with this than I should, I think. I have already setup an email account on Thunderbird with earthlink/mindspring and icloud. No problems at all, in fact, both were very simple. But no so much with the domain name and godaddy. Any assistance will be greatly appreciated.

Currently using Thunderbird v143.0.1 on a Windows 10 Pro desktop computer. Since about 17 July 2025, I have not been able to access all of my Local Folders and/or content messages. There are 39 primary local folders displayed with an additional 27 not displayed. However, by navigating through the User AppData folder structure as follows: C:\Users\Ken\AppData\Roaming\Thunderbird\Profiles\k1fx5scw.default\Mail\Local Folders, I am able to see the missing folders and messages, just not able to access them from within Thunderbird.

Is my problem a Thunderbird setting value or have I run into a physical limitation of the application?