Thunderbird Community Forum

I was forced to erase my PC because it was infected with malware. I saved my Tbird profile to my HDD before erasing. I pasted the saved profile to %Appdata% >Thunderbird, copying 1,777 items. When I brought up Tbird, I got the Account Setup window, so I don't think the profile was actually there. What did I do wrong?

The import function does not work. I exported a Thunderbird profile in its entirety into a zip file that is only 127 megabytes when extracted. When I go to import the Thunderbird profile, I select the ZIP file, import, and it restarts, and nothing happens.

I have tried the method of going to the profile folder, manually copying the files from the extracted profile, and pasting them into the profile folder and overwriting all of the existing files, which will work for a few seconds- it briefly shows all the emails, and then they disappear. The top of the inbox indicates the correct number of emails, but no emails show up in the inbox, and when I restart Thunderbird, everything disappears.

Hi, Need help with maps that cannot be removed. Thunderbird downloaded my map configuration, after a new Thunderbird installation, from my online account/my internet provider which was OK. After that I removed all maps on my online account but the maps in Thunderbird is still there but out grayed and I cannot delete them?

I uninstalled Thunderbird and also removed Thunderbird associated maps under %AppData% and %LocalAppData% but when I do a new clean installation same maps shows up in Thunderbird again? I waited some days and did a new installation again, but same issue. I have also deleted everything in W11 cash memory.

Attached picture shows the out grayed "NyMapp and subfolders" I cannot delete. How do I get rid of those folders?

Any help is appreciated.

I have followed the instructions for transferring the Thunderbird profile from my old computer to my new computer. However, the updates do not come across. I don’t get all of the folders that I created on the old computer. The email works fine.

My old Widows 10 computer died. All I have left of it is the last full Acronis 2020 backup. I have installed Thunderbird on my new Windows 11 computer and want to restore my Profile data from the backup. How do I find them? Have been searching for days and can't find anything like in your profiles help article.

If I can't recover the data can you at least send me my current license key?

I downloaded Thunderbird to my new machine, followed instructions to copy the Profile Folder from the old machine and pasted to the new machine. I didn't get a message asking whether I wanted to replace the data on the new machine. When I started Thunderbird, I am not seeing all the data I expected - no address book, only 200+ emails, no sent emails. What did I do wrong?

My Thunderbird Desktop Version 140.9.0esr 64 bit. Help please. Installed Mobile T'bird on android mobile. On Desktop (MS Win11) T'Bird followed Settings - Export to Mobile - included all email accounts and Passwords - Export resulting in pop up box requesting Pin number. Don’t know a Pin nor can find a Pin nor find Settings - Accounts - Sign in options to change it.

The summary says it all. My T-bird acc't combines both outlook and gmail and now I wish to transfer the data into a new T-Bird (account?) on a new computer. I'm going from an ASUS Zenbook to a HP Omnibook AI.

Many thanks ! I should sign my name as "Totally Lost". Regards, Andre