Firefox Community Forum

I’m requesting help troubleshooting a microphone/audio issue with ChatGPT in Firefox.

Computer/network information

This is my personal home computer, not a company-managed computer.

I am using my home Internet connection.

Firefox version: 157.0 (64-bit).

Firefox reports that it is up to date.

Firefox’s start page also displays “What’s new in Firefox 157?”

Microphone: Logitech Brio 101.

Problem

ChatGPT Voice does not recognize my speech when I use Firefox. The ChatGPT Voice interface starts and appears to be listening, but nothing happens when I speak.

ChatGPT’s separate dictation feature also fails to transcribe my speech in Firefox.

The important comparison is that ChatGPT Voice works correctly in Google Chrome on this exact same computer, using the same Logitech Brio 101 microphone and the same Internet connection.

What we have tested

Verified in Windows Sound settings that the Logitech Brio 101 is the default microphone and that its input-level meter moves when I speak.

Confirmed that the Brio 101 microphone works correctly in other applications, including Zoom.

Confirmed that ChatGPT Voice works correctly in Google Chrome on this same computer.

Checked Firefox permissions for chatgpt.com. Firefox is allowed to use the microphone.

Firefox displays the red microphone indicator in the address bar when ChatGPT attempts to use the microphone.

Reset the microphone/site permissions for ChatGPT in Firefox and granted them again.

Changed the Firefox microphone permission to “Always Ask” so that Firefox would prompt me to select a microphone.

During that prompt, Firefox initially showed an External Mic/Sound Blaster input. I explicitly changed the microphone to the Logitech Brio 101 and granted permission.

Even with the Brio 101 explicitly selected, ChatGPT Voice still did not recognize my speech.

Changed Firefox Autoplay permissions for ChatGPT to Allow Audio and Video.

Verified that the ChatGPT Firefox tab was not muted.

Started Firefox in Troubleshoot Mode to disable extensions and other customizations. ChatGPT Voice still did not recognize my speech.

Tested ChatGPT’s separate dictation microphone in Firefox. When I speak, the visual indicator dots react to my voice and become darker, suggesting that microphone activity is being detected. However, no speech is converted to text.

Opened the Firefox Web Console with Ctrl+Shift+K, cleared the console, started ChatGPT Voice, and repeatedly spoke into the microphone while monitoring the console. ChatGPT still did not recognize my speech, and the Web Console remained blank with no error messages displayed.

Repeated the test in Google Chrome. ChatGPT Voice works correctly there using the same computer, microphone, home network, and ChatGPT account.

Current findings

The Logitech Brio 101 itself appears to be functioning correctly. Windows receives its audio, other applications receive its audio, and ChatGPT Voice works with it in Chrome.

The failure appears to be specific to Firefox. Firefox appears to obtain microphone access and even detects microphone activity during ChatGPT dictation, but ChatGPT does not receive usable speech/audio for Voice or produce a transcription through dictation.

Because the problem remains in Firefox Troubleshoot Mode, it does not appear to be caused by a normal Firefox extension.

Could you please advise what Firefox-specific diagnostics or settings I should check next? I would particularly like to determine why Firefox appears to receive microphone activity from the Logitech Brio 101 but ChatGPT Voice and dictation cannot process the audio, while the same features work correctly in Chrome.

I have been using Firefox as my preferred browser for years, but over the past year or so I have noticed increased issues with submitting online forms for some sites (such as this one https://help.npr.org/contact/s/contact?request=Comment-on-something-I-read). I can see the forms and fill them out but run into a problem when submitting. Generally there is no direct indication that the site is incompatible with Mozilla, simply a message saying they can't process the form "at this time," or something like that. But if I switch to another browser, like Vivaldi or Chrome, the form submits just fine.

I really don't want to use Chrome, so I keep Vivaldi handy as a backup, but I would like to know if there is a way to fix this issue so I can continue to use Firefox and not swap browsers for specific functions like form submission.

I don't have many add ons and have checked the ones I have, and have attempted disabling them, and it doesn't appear that any of them are the issue.

What has happened to Firefox over the past few days? Mine has become almost unusable!

Facebook fails to load (it's a pain having to constantly clear the cache in order to re-sign in). Websites that I use to make hotel bookings fail to proceed past the login stage, online forms fail to show the required information to complete transactions.

All works well on Chrome - but I like the Firefox interface and have been using for many years.

Help!

Since the update before the last, I haven't been able to paste a name into the youtube search, or if i type in a name and the songs show up on a drop down menu, I cannot choose from that menu. It works fine in chrome, just not in firefox. This is annoying me so much I am about to quit firefox unless I can get some help.

I am getting an “iCloud stopped responding” error when using iCloud.com in Firefox. It continues even after disabling Malwarebytes Browser Guard and clearing iCloud cookies/site data. I can sign in and use iCloud normally in Microsoft Edge, so the problem appears to be specific to Firefox. Please advise how to fix the Firefox/iCloud compatibility issue. Never had this issue before, its a new gremlin. Thanks

Until this last update, I had no issue with accessing https://shopgoodwill.com/. Now when I try, I get access denied. I can access the site using Edge.

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. I know this has been an ongoing issue, but it only happens with firefox on both my computers, vpn and all extensions off. Even tried a new IP address, same issue.

I can not access my on line credit account...Bank stated that it is a fire fox problem...Bank just updated there site recently...I had no problems until now...Forced to use edge now, which i do not want to use...

Facebook not loading but I have one game that will load to play. None of the others work. When it first goes to home page it will seem fine but then goes black and acts like it's trying to load. To view Facebook, I have to go to Edge (shivers). Please fix asap.

This is a bit difficult to explain, but I'll do my best.

Our company uses NetIQ Identity Manager, which we access through a web browser. I primarily used Firefox until I had to switch to another browser because of this issue. The problem only occurs in Firefox; I have tested several Chromium-based browsers, and none of them exhibit the same behavior.

On a specific page within the application, there are two panels: one displays a list of users, and the other displays details for the selected user.

The issue is that Firefox does not show a separate scrollbar for the user details panel. Instead, it only scrolls the page based on the height of the user list panel. As a result, when the user list contains fewer entries than the amount of information displayed in the user details panel, Firefox is unable to scroll through the entire details section. The hidden information still exists and becomes visible if the browser window is resized to be taller.

When the user list contains enough entries to make that panel taller than the user details panel, all user details are displayed correctly and scrolling works as expected because the entire page can be scrolled.

In Edge and other Chromium-based browsers, both panels have their own scrollbars. The scrollbar for the user details panel is only displayed when necessary, such as when the amount of user information exceeds the available space, but scrolling works correctly in all cases.

Is there anything that can be done to resolve this issue?

Unfortunately, the page is hosted on our company's internal network, so I am unable to share it.

The issue first appeared at the end of February this year. I believe I was using Firefox version 148 at the time. Prior to that, the problem did not occur. I am using Windows 11 and have tried the troubleshoot mode, which did not help.

Google Maps displays black map tiles in Firefox, while it works normally in other browsers. The issue persists after disabling extensions, testing Troubleshoot Mode, clearing the graphics cache, resetting graphics preferences, and testing a new Firefox profile. Firefox version: [version]. Operating system: [OS]. Compositor: [value]. WebGL Renderer: [value].

I seem to be unable to stop Google making me verify I am human every time I try to use Firefox. This is very annoying and if anyone can help it would be most appreciated. This does not occur using Microsoft Edge. Thanks Colin