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Drop-down menu not offering options to make selection

Hi, I'm having a really strange problem. I'm using Firefox on WIN 11 with my new LG laptop. When I access a website's drop-down menu, it does not offer me options that… (tuilleadh eolais)

Hi,

I'm having a really strange problem.

I'm using Firefox on WIN 11 with my new LG laptop.

When I access a website's drop-down menu, it does not offer me options that I can make a selection.

I know that it's missing the 2 options - because when I try it on other PCs - it works fine. So the behaviour is different (and works) on other computers.

And the stranger thing is; it also does not offer the options when I tried it with Chrome and Edge.

I tried clearing the history and cache - and it still gives the same behaviour.

I called the Tech Support of the website - and they said it's clearly a problem with my specific PC. I would tend to agree with them - because I can access their site without any issues on other PCs.

I can't figure out what's in common amongst the 3 browsers I tried on this LG laptop. The only thing I found in common is this laptop!

Any ideas - any thing I can try next? Really driving me nuts...  :)

mjl

Asked by mjl 1 bhliain ó shin

Answered by jscher2000 - Support Volunteer 1 bhliain ó shin

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Can't resolve recurring 404 error, also Firefox start up requires 'New session' every time.

2 issues. 1) Have used Firefox for years on Windows 10 on a laptop. For the last 2 months I have had great difficulty signing in to do online banking with Bank of Montr… (tuilleadh eolais)

2 issues. 1) Have used Firefox for years on Windows 10 on a laptop. For the last 2 months I have had great difficulty signing in to do online banking with Bank of Montreal (BMO). I get a lot of 404 error messages. Clearing the cache and history works occasionally, but not consistently. I do not have this problem when I use Chrome and I do not have this problem with any other site. This is really frustrating and inconvenient because it is so inconsistent and yet so important. 2) For the last month, every time I start Firefox I get a message telling me Firefox was unable to find previous settings and I have to select 'Start new Session' as it seems unable to restore itself otherwise. Any ideas? Thanks in advance.

Asked by mannlett4 2 bhliain ó shin

Last reply by mannlett4 1 bhliain ó shin

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Firefox 52-x error "Access Denied You don't have permission to access...this site...on this server. Reference#...

This error shows from all latest version, going back as far as version 52, whenever I click to check out on some shopping websites, like Costa.co.uk and currys.co.uk. For… (tuilleadh eolais)

This error shows from all latest version, going back as far as version 52, whenever I click to check out on some shopping websites, like Costa.co.uk and currys.co.uk. For troubleshooting purposes, I copied a portable Firefox setup and added a gift card and filled in my email address on Costa website: https://gifting.costa.co.uk/home/gift-card/thank-you-little-gc.aspx I clicked to check out, but the error page shows instead of allowing me to proceed to payment. Clearing cookies/history, disabling, add-ons/running Firefox in troubleshoot mode, updating to newer Firefox doesn't solve the problem. I tried troubleshoot mode, deleting all add-ons, re-setting all about:config settings to default, but no avail. I tried deleting misc files and folders from Firefox directories and noticed that the problem is caused by: "content-prefs.sqlite" and "prefs.js", but after deleting those files or the profile folder, the error doesn't show on first load, but if I try a second time after clearing history, the error message starts showing again. The site loads next page only if I delete the data folder or use a fresh install with no add-ons/configurations. This didn't used to happen. I spent a lot of time setting up my Firefox so don't want to start over.

How can I solve this issue?

Asked by hmp 2 bhliain ó shin

Last reply by hmp 1 bhliain ó shin

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Cannot load outlook mail on firefox

For the past few days I’m unable to login to my Microsoft outlook hotmail. Whenever logging in I would get the message “something went wrong” with “click to refresh”. I’v… (tuilleadh eolais)

For the past few days I’m unable to login to my Microsoft outlook hotmail. Whenever logging in I would get the message “something went wrong” with “click to refresh”. I’ve tried refreshing the page multiple times, clearing all cookies, restart my old lab top. Still, the same something went wrong messages. Please assist. Thank you.

Asked by htxtrantran_n 1 bhliain ó shin

Last reply by James 1 bhliain ó shin

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Mozilla doesn't recognize certificate issuer

A site that I use several times every year recently wouldn't open. Response from Firefox is "Access Denied - Certificate issuer not recognized". Also kept getting bumped … (tuilleadh eolais)

A site that I use several times every year recently wouldn't open. Response from Firefox is "Access Denied - Certificate issuer not recognized". Also kept getting bumped out of my email account and all my open tabs would close abruptly. The last may have been rectified but I still can't get into the website I want to access.

I've tried different browsers as well so I don't know if it's Mozilla only or my PC. Even if I type in https://www.(pagename).com, it displays as you don't have permission to access http://www.(pagename).com.

I changed nothing on my PC that would cause the problem.

Asked by Bcamp 2 bhliain ó shin

Answered by jscher2000 - Support Volunteer 1 bhliain ó shin

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not able to sign in on my account or track packages on FEDEX website.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried… (tuilleadh eolais)

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

Asked by leggettandassoc 1 bhliain ó shin

Last reply by jscher2000 - Support Volunteer 1 bhliain ó shin

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Firefox blocks FedEx tracking

Hello, I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites. Right now it is … (tuilleadh eolais)

Hello,

I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites.

Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later".

Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display:

Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx

I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement.

I copied and pasted the RAW data as well as the text version from the "about:support" page to send you.

Any suggestions to fix this?

Thank you, Keith McNabb

Asked by kemcnabb 1 bhliain ó shin

Answered by kemcnabb 1 bhliain ó shin

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Walmart Site Not Working Firefox 96.0.2 64-bit

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for pro… (tuilleadh eolais)

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for products but when you try to add a product to the cart nothing happens. You also can't actually go to the cart. Last time I used Walmart was a few weeks ago and everything worked fine!

Asked by brw111 2 bhliain ó shin

Answered by jscher2000 - Support Volunteer 2 bhliain ó shin

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Cannot access one of my online bank accounts using Firefox.

Starting today, I cannot access my online bank account at Wells Fargo using Firefox (yesterday, I could). I can access this account using another browser and I can still … (tuilleadh eolais)

Starting today, I cannot access my online bank account at Wells Fargo using Firefox (yesterday, I could). I can access this account using another browser and I can still access another online bank account using Firefox. I tried clearing the cookies cache, but no joy there. TIA for any help on this matter.

Asked by Jon 1 bhliain ó shin

Answered by jonzn4SUSE 1 bhliain ó shin

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Browser is not supported by Discord web application

I cannot turn on the audio input and the audio output in Discord web application when running Firefox for desktop PC. The advice from Mozilla Support knowledge base regar… (tuilleadh eolais)

I cannot turn on the audio input and the audio output in Discord web application when running Firefox for desktop PC. The advice from Mozilla Support knowledge base regarding how to enable microphone did not help, since there is always no access request from discord.com detected in "Preferences" -> "Privacy & Security" -> "Permissions".

I am using the latest version of Firefox (94.0.1) on Windows 7 SP 1 and Windows 10 20H2. In Discord Support knowledge base the app is claimed to support Firefox version 80+.

Asked by MySha_61 2 bhliain ó shin

Answered by MySha_61 1 bhliain ó shin

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No embedded video on BBC News wedsite

I've changed my anti virus from Kaspersky to Bitdefender, since doing so I've noticed that the embedded videos on the BBC News Site are no longer working in Firefox. Howe… (tuilleadh eolais)

I've changed my anti virus from Kaspersky to Bitdefender, since doing so I've noticed that the embedded videos on the BBC News Site are no longer working in Firefox. However, they do work in Microsoft Edge.

Asked by briandrysfilm 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

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Website Malfunction

I am currently using Firefox v. 100.0 (64-bit) on Windows 10 Home v. 21H2. Recently, I have been unable to get package tracking information from the website fedex.com, no… (tuilleadh eolais)

I am currently using Firefox v. 100.0 (64-bit) on Windows 10 Home v. 21H2. Recently, I have been unable to get package tracking information from the website fedex.com, nor can I log into my FedEx account. When trying to track a package, the FedEx site displays the following message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Likewise, when trying to log in, the site shows this message: "We are having trouble establishing a connection. Please refresh the page." Repeated attempts in both cases have failed. In the past, the fedex.com site has functioned flawlessly with Firefox. Moreover, I do not experience either of these problems with Google Chrome.

Please advise.

Asked by spenglertp 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

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Malwarebytes website

I have been trying to get on the Malwarebytes website, but I keep getting; Your connection is not secure The owner of links.malwarebytes.com has configured their websit… (tuilleadh eolais)

I have been trying to get on the Malwarebytes website, but I keep getting;

Your connection is not secure

The owner of links.malwarebytes.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

links.malwarebytes.com uses an invalid security certificate. The certificate is only valid for the following names: *.fortinet.com, fortinet.com Error code: SSL_ERROR_BAD_CERT_DOMAIN


This happens with all of my web browsers. Is it safe to allow Fortinet ?

Asked by FredMcD 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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Can't Drag Files into Outlook

The past week, I have not been able to drag files from my computer into outlook to attach it. I cleared all browser history and data, tried it on my laptop as well. Dra… (tuilleadh eolais)

The past week, I have not been able to drag files from my computer into outlook to attach it.

I cleared all browser history and data, tried it on my laptop as well. Dragging in files works on chrome. Using Firefox 99.0 (64-bit)

edit. I can drag files into Gmail and other websites on Firefox.

Asked by iambear 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

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whatsapp web is not loading

my whatsapp web page doesnt load anymore and it just gets struck on a white screen, i have tried to delete cookies reinstall the browser but nothing happens. Im using end… (tuilleadh eolais)

my whatsapp web page doesnt load anymore and it just gets struck on a white screen, i have tried to delete cookies reinstall the browser but nothing happens. Im using endeavor os

Asked by ujjvalk2003 2 bhliain ó shin

Last reply by ujjvalk2003 1 bhliain ó shin

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unable to visit http site

Hello, I'm not sure if I chose the right topic above. I'm trying to visit a site which is still using http. But Firefox is automatically redirecting to https, where of … (tuilleadh eolais)

Hello, I'm not sure if I chose the right topic above.

I'm trying to visit a site which is still using http. But Firefox is automatically redirecting to https, where of course it cannot resolve the site.

In settings, I have it set for "Don’t enable HTTPS-Only Mode". But still, Ff is redirecting.

I don't know. Maybe I should set for https only, and then enter an exception??

I have searched for a solution, but for every solution I find, when I look up how to do it, it says, before you try this, try that first. After about 5 rounds of that, I got too confused and gave up.

Oh, I also cleared the cache, but no help.

I've enabled all the extra info below. But let me know if you need any other specific info. Do you need the address of the website?

Thank you very much.

Asked by brynn2 1 bhliain ó shin

Answered by brynn2 1 bhliain ó shin

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Website images looking all glitched.

My images look all glitched out and scrambled. It wasn't like this before, and I don't remember if I changed anything in my about:config. I've included what they look li… (tuilleadh eolais)

My images look all glitched out and scrambled. It wasn't like this before, and I don't remember if I changed anything in my about:config.

I've included what they look like.

Asked by yumii 1 bhliain ó shin

Answered by cor-el 1 bhliain ó shin

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websites

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website… (tuilleadh eolais)

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website : https://app.setareyek.ir/

Asked by mpf.s5660 1 bhliain ó shin

Last reply by mpf.s5660 1 bhliain ó shin

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Facebook scrolls to bottom of page when I type a reply to a comment or use Shift or Backspace keys

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problem… (tuilleadh eolais)

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problems on my Android phone or when using Opera. It's on on Firefox and on Facebook.

FACEBOOK screen suddenly moves to the bottom of the screen when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts to the very bottom of the page again even if I have tried to scroll the page back up to the middle of the screen manually. This shifts the entry area where I'm typing down and sometimes off of the visible screen entirely. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again. 

Please help. Been going on for over two weeks. I was hoping the new Firefox update yesterday would help. Nope. Still happening.

Asked by fu22 2 bhliain ó shin

Answered by jeddolnick 1 bhliain ó shin

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Duolingo's audio doesn't work fine

Since a few days I have a problem with Duolingo. When I Play the the vocals the audio "fries". The problem there is ONLY with Firefox. On Chrome and other browers the a… (tuilleadh eolais)

Since a few days I have a problem with Duolingo. When I Play the the vocals the audio "fries". The problem there is ONLY with Firefox. On Chrome and other browers the audio works perfecly.

Asked by Ivan R. 1 bhliain ó shin

Last reply by Ivan R. 1 bhliain ó shin