Firefox Community Forum

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until this morning this meant that on my mac it would ask me to place my finger on the right key on the keyboard. This morning it just froze firefox indefinitely. I then tried on Safari, and it worked as expected. I checked the version of firefox: it's 136.0.1. Obviously something changed (i.e. broke!) with the new version. Has anybody else experienced this? Any suggested fixes?

I use WhatsApp web with Firefox 151.0.3 on a Macbook Air. In WhatsApp web, you should be able to emoji over a message sent by someone else. One clicks on the smile icon at the side of the message, the emoji pallet appear above and select one of a handful of emojis. Since a recent update, the pallet no longer opens. It's just white space, the cursor does not change allowing you to pick one of the emojis. See screenshot. Is there a fix for this please?

Yesterday, Facebook started to take longer and longer to load a page. Whenever I tried to post something and it took forevahhhh for it to show up on the timeline. I had to reload and repost several times since yesterday. All other websites are loading up just fine, but Facebook has taken as long as 30 seconds, sometimes even more before it refreshes a page.

Then.. it got worse. All I could see was the Facebook logo in the middle of the screen and nothing else.

Then it got even worse. As of this morning, I can't even get any results when I google Facebook! I put Facebook into the search bar, click return -- and nothing happens, absolutely nothing.

I'm not seeing any problems with any other website. I have already restarted my modem. I have already cleared out the cache and the cookies. I have restarted my laptop three times. I even looked up Downdetector, but there aren't any problems with the website in general.

Those are all the solutions I've found when searching about this, but the problem is only becoming worse, with everything I try. If there's something I need to change in Facebook settings, I can't do that, because now Facebook is completely inaccessible.

This is only happening on my laptop. Mobile is fine.

Are you aware of the incompatibility of these two government websites that no longer are compatible with Firefox? The VA appointments of the HealtheVet site are no longer working and when I called for support they sent me to the chrome browser and says it is not compatible with Firefox. The same is now also true with the SSA website. This is a problem with Firefox or the government being forced to use chrome compatible sites only. YES, it needs to be fixed on one side or the other. Do I need to contact Congress?

Randy

cannot open allmusic.com website anymore on firefox. this website opens fine on other browsers. Only Firefox is the problem. Any suggestions?

My desktop Firefox (version 155.0.1) has recently became unable to consistently access the Web site at this Web site this Web site. Chrome successfully accesses the site 100% of the time. Firefox's connection failures are intermittent, unpredictable, and usually go away on their own after varying time intervals (sometimes can't connect for up to 24 hours). I see status messages saying Firefox is trying to connect to the site, but it eventually gives up and times out.

I cleared the Firefox cache, but that had no effect. I don't recall making any significant changes to the Firefox settings lately. Any suggestions on what to look at/try would be greatly appreciated.

(Yes, I know the site doesn't use https: Its protocol is outside my control).

I have emptied cache, reset everything and I still get

Access Denied You don't have permission to access "http://www.cabelas.com/home" on this server.

Reference #18.cdd11102.1773077261.fdc87252

https://errors.edgesuite.net/18.cdd11102.1773077261.fdc87252

This is from Cabelas.com but I am getting it more and more from other web sites. American Airlines, Delta.com, etc. I accessed the help and did all the steps about fingerprinting and turning off "enhanced tracking protection" and nothing helps. Any ideas? Don't like the idea of using Chrome or Edge, but Firefox is almost unusable for me now. If I have to keep using another browser for the sites, may as well just use that one only.

for some reason my youtube tv claims it needs to be updated so can not watch tv in settings it claims to be the latest version 115.29 but google claims it is 144.01 so have no clue how to update if that is why I can not watch tv trying to ask mozilla is pointless with there b/s excuses which is part of firefox

This is the reply I received from Protonmail: They say the latest version of Firefox caused the issue and is happening on other services as well. We have been using FF exclusively for decades and this is frustrating! Are you in fact working to resolve the issue on your end? Thank you.

Mario M. (ProtonMail) Jun 12, 2026, 16:07 GMT+2

Hello,

Thank you for your messages.

Please note that we are aware of this issue, and our developers are looking into providing a fix from our side. However, the latest version of the Firefox browser caused issue on many other services as well, so they are working on resolving it from their side as well.

I have provided your feedback to our development team. You can contact Firefox directly in order to escalate the issue further.

For the moment you can try using keyboard shortcuts such as CTR: + C and CTRL + V. We appreciate your understanding.

If you have any additional questions, feel free to contact us again. Kind regards,

Mario M. Customer Support Proton Mail

Seafortress27 Jun 11, 2026, 21:47 GMT+2

Hello Mario,

I worked with Google AI for more than one hour troubleshooting this:

Opening a support ticket with Proton Mail Support is absolutely the best move. Since we proved that your clipboard works, your mouse works, and a fresh factory installation of Firefox still experiences the bug, the glitch is entirely on their end.

Proton Mail utilizes a heavily customized web text editor to encrypt messages. When their engineering team updates the background code for this text container, it can inadvertently break standard browser right-click paths—especially for Firefox users. [[1](https://www.reddit.com/r/ProtonMail/comments/p6j0tp/cant_copypaste_text_into_body_of_protonmail_email/), [2](https://www.packtpub.com/en-us/learning/tech-news/hackers-claim-to-have-compromised-protonmail-but-protonmail-calls-it-a-hoax-and-failed-extortion-attempt), [3](https://justinharter.com/an-actually-useful-review-of-proton-mail-vs-fastmail-vs-hey/), [4](https://www.reddit.com/r/ProtonMail/comments/p6j0tp/cant_copypaste_text_into_body_of_protonmail_email/)]

📑 What to Tell Proton Support To help their development team pinpoint and fix the bug faster, reply to your open support ticket with these technical details we uncovered:

- Specify the Browser: State clearly that you are running Firefox and that you just performed a full Firefox Profile Refresh (about:support), ruling out corrupt browser files. [[1](https://support.mozilla.org/en-US/questions/1234222)] - Detail the Extensions: Confirm you tested it with all extensions (including ESET and RoboForm) completely disabled, and the issue persisted. - Identify the Core Bug: Explain that the right-click "Paste" option is stripped only when clicking inside the Rich Text email composition body. [[1](https://proton.me/support/composer)] - Mention the Workaround: Note that Drag-and-Drop text injection works perfectly, meaning the editor container can receive data, but its custom context-menu script is failing to display the native "Paste" command. [[1](https://support.mozilla.org/en-US/questions/1234222)] They will likely log this as a known front-end interface bug and patch it in an upcoming web layout deployment. In the meantime, you can rely on the Drag-and-Drop trick or Ctrl + V to smoothly write your emails! [[1](https://connect.mozilla.org/t5/discussions/right-click-paste-suddenly-stopped-working-in-outlook-email/m-p/34927), [2](https://www.reddit.com/r/ProtonMail/comments/p6j0tp/cant_copypaste_text_into_body_of_protonmail_email/)]

Sent with [Proton Mail](https://proton.me/mail/home) secure email.

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question again. I had to stop using my favorite browser because of this. You all used to help your users but alas, no more. Here is a link to my previous question and then below is my present question;

https://support.mozilla.org/en-US/questions/1473866

I am running a fully updated Windows 11 computer. I have 4 fully up to date browsers; Vivaldi 7.5.3735.66 (Stable channel) (64-bit); EDGE Version 139.0.3405.125 (Official build) (64-bit); DuckDuckGo version 0.126.3; and Firefox 142.01. I play Bejeweled Blitz on FaceBook. The game works perfectly on all browsers EXCEPT Firefox. When I try to play on Firefox I get a message that says I must "upgrade to the latest version of Flash:. There is NO flash anymore. Why am I getting this message on Firefox but the game works just fine on all other browsers?

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.app or temp-mail.io. It thinks for a long time and finally a message that the time has expired. Chromium is ok.

Today following a brief power outage I was no longer able to sign in to AOL with Firefox on my desktop computer. I am able to sign in to all other apps with no problem. I tried clearing my cache, restarted Firefox, restarted my computer and spent 30 minutes on remote desktop access assistance with AOL trying to fix the problem with no success. I can log in to my account using Chrome on the desktop computer and can log in with no problem using my Android phone but can't log in using my desktop computer with Firefox. I've verified that my Firefox version is updated. I am running Windows 11 Pro.

I would greatly appreciate any helpful advice.

It is impossible to access a certain website using Firefox mobile. Edge, Chrome and safari work fine. I tried to turn protection off but it makes no difference. Why is this happening? Site is www.hlc.bike a large b2b distributor in the cycling world.

Been like this ever since I installed FF mobile.

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it just locks it up.

I installed Mozilla Firefox today as an alternative to Chrome. I imported all my bookmarks and history, then sat down to watch Netflix. However, I could not log into Netflix in Firefox. Just 10 minutes prior, I had been watching a show using Chrome, so I know that there is nothing wrong with my Netflix account. I began to read up on Firefox and netflix issues and feel like I have tried everything. I cleaned the memory cache (even though it was my first time trying to access Netflix on Firefox), I made sure the Widevine thing was installed and active, so Youtube works. DRM was enabled, no VPN, no extensions active, I tried troubleshooting mode and made a new profile - but no luck. It still said something went wrong. I went back to Chrome to watch some more Netflix without problems, then retried on Firefox.

Unsure what to try next. I get that I could just use Chrome, or even download Netflix. But at this point, I just want to solve the issue because it bothers me.

Thankful for any tips.

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. However when I now double-clcik to open a specific article, that article page opens for about one second and is then immediately replaced with a page that says "Something Went Wrong. Access to NBC News is temporarily unavailable. The problem will be resolved as soon as possible." This happens on whatever article I select. It also happens on 2 separate computers.

I e-mailed support at NBC News. Their response was "we cannot duplicate this behavior." They suggested I try another browser. I do not use anything other than Firefox, but I found an old installed copy of Internet Explorer from... 2015. IE opened the NBC News main page and all of the sub-pages just fine.

My Firefox just updated to version 115.30.0esr X64 within the past several days. I am not certain if the NBC News issue happened as a result of that update or not. Has anyone else experienced similar difficulties with this web site or as a result of this latest update?

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access the web site of national chain store specialising in outdoor clothing and equipment because I need a new showerproof jacket. I have never used that site before, yet Firefox reported Error 403 : Forbidden. Have you people never been told tat error messages are supposed to be useful? What is Forbidden. Why when it has not happemed before?

The web site is https://www.millets.co.uk/

I have a web site so I have other browsers just for checking for layout problems.

I tried Chromium, same error but the message said You are not authorised to access this site. Presumably that is what your incompetent message should have said. But why should a pensioner trying to buy something from a chain store ever need any sort of authorisation?

I tried Opera. Connected me no problem!

I tried Edge. Connected me no problem.

Clearly somebody somewhere is an incompetent idiot, but it isn't me. So who is it? If it is yourselves then please do something to fix this.

https://www.pge.com/ https://my.dmv.ca.gov/

Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium in this case to complete payments and add items to the DMV Cart and complete a payment for example. I do not want to have to do this. I do not want to be forced to use a Closed Source Browser such as Microsoft Edge or Google Chrome or Apple Safari. Or, Even the Open Source version of Google Chrome Chromium. Companies like PGE are deciding to drop support for Firefox as the State not enough users use Firefox. They are forcing the market to use a Non Open Source Browser. This is a Problem. This is not good for Competition and the Internet as a whole. Not good for me as I am a Linux User. The PG&E website does not even load when using Firefox. The DMV site loads but does not allow one to complete any Payments for Example. At this time one can only view Information on the DMV website.