Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

I can't log on. I've reset my password three times.

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to f… (tuilleadh eolais)

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to fix it. But it doesn't.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by LarryRichards 4 bliana ó shin

Last reply by cor-el 4 bliana ó shin

  • Cartlannaithe

The reset password link takes longer than an hour to appear in my mailbox, so it expires by the time I try to set a new password.

I can't remember my old password, and I can't reset my password because the link takes too long to receive. I've tried this on two separate occasions, and both times Mozi… (tuilleadh eolais)

I can't remember my old password, and I can't reset my password because the link takes too long to receive. I've tried this on two separate occasions, and both times Mozilla consistently sends the link late.

Asked by ready 4 bliana ó shin

Last reply by FredMcD 4 bliana ó shin

  • Cartlannaithe

trying to set up new laptop,confirmation email to authorize won't work.

Trying to set up firefox on new laptop and it is asking me to authorize sign in,however the confirmation code email they send when typed in won't work. What can I do?? … (tuilleadh eolais)

Trying to set up firefox on new laptop and it is asking me to authorize sign in,however the confirmation code email they send when typed in won't work. What can I do??

Asked by lreeder9 3 bliana ó shin

Last reply by FredMcD 3 bliana ó shin

  • Cartlannaithe

I just signed up. You said you would send a confirmation e-mail. It has not arrived 1 hour later.

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is… (tuilleadh eolais)

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is correct. the email has not arrived.

Asked by ferrersde 3 bliana ó shin

Last reply by FredMcD 3 bliana ó shin

  • Cartlannaithe

There is no link to click on in the verification email when trying to log into my account.

When trying to log into my account Firefox asks to verify the email address and sends a verification email which contains no clickable link, how do I verify that email? … (tuilleadh eolais)

When trying to log into my account Firefox asks to verify the email address and sends a verification email which contains no clickable link, how do I verify that email?

Asked by paljm 3 bliana ó shin

Last reply by FredMcD 3 bliana ó shin

  • Cartlannaithe

can not sign in using firefox 53.0.3

Having (had) problems signing into Firefox did not receive confirmation email. But once I used this support feature and re-registered with new user name, password it bro… (tuilleadh eolais)

Having (had) problems signing into Firefox did not receive confirmation email. But once I used this support feature and re-registered with new user name, password it brought me to this. I'm assuming that now that I re-registered everything is OK if I receive a confirmation email from you.


Thank you in anticipation


Ulpiano Peña

Asked by Mr.Piano 3 bliana ó shin

Last reply by user1378671 3 bliana ó shin

  • Cartlannaithe

e mail received from you to veryfy my e mail, no link in e mail

went into firefox account, verification link was sent to confirm e mail address, text tells you to confirm e mail however there is no link to reply to ( e mail generated … (tuilleadh eolais)

went into firefox account, verification link was sent to confirm e mail address, text tells you to confirm e mail however there is no link to reply to ( e mail generated automatically)

Asked by pennyjohn 3 bliana ó shin

Last reply by Shadow110 3 bliana ó shin

  • Cartlannaithe

I can't sign in and am not getting emails from you

I am unable to sign in! I know my password but it won't be accepted so I tried to reset password and am not getting any emails from firefox or mozilla. I have tried a ton… (tuilleadh eolais)

I am unable to sign in! I know my password but it won't be accepted so I tried to reset password and am not getting any emails from firefox or mozilla. I have tried a ton of times and have checked my spam folder, nothing! The only recent thing I did was sign up for pocket and there were no issues. Please help!!!!!!!!!!!!!

Asked by oldschoolgal 3 bliana ó shin

Last reply by Roland Tanglao 3 bliana ó shin

  • Cartlannaithe

Keep checking my email for your link to reset password, NOTHING RECEIVED! Mozilla states "Confirmation email sent successfully".

I have checked for the last 12 hours in my email folder, junk folder. Not one communication received on 8/1/17 from Mozilla. How do you expect customers to access your … (tuilleadh eolais)

I have checked for the last 12 hours in my email folder, junk folder. Not one communication received on 8/1/17 from Mozilla. How do you expect customers to access your company by not acknowledging my requests. Don't state 'sent successfully' messages, when this is not the case.

Asked by MaryAnne4JC 2 bhliain ó shin

Last reply by the-edmeister 2 bhliain ó shin

  • Cartlannaithe

Log in web Firefox account never works

When I try to log into the Firefox account it say user or password is not correct. I changed it serveral times but it works fine with the sync plugin. Some accounts made … (tuilleadh eolais)

When I try to log into the Firefox account it say user or password is not correct. I changed it serveral times but it works fine with the sync plugin. Some accounts made before 2010 may have login issues as described, so perhaps this is the problem, what can I do to solve this?

Thank you in advance.

Asked by Inperfect 2 bhliain ó shin

Last reply by FredMcD 2 bhliain ó shin

  • Cartlannaithe

can't get confirmation e-mail for lost user name

Can't get into my Firefox account, I lost my username and password. I.ve been using the browser for a long time now and never had to go into it. An e-mail confirmation wa… (tuilleadh eolais)

Can't get into my Firefox account, I lost my username and password. I.ve been using the browser for a long time now and never had to go into it. An e-mail confirmation was supposed to be sent me, but I never received. Thanks for your help. Carlton

Asked by carloa 2 bhliain ó shin

Last reply by the-edmeister 2 bhliain ó shin