Firefox Community Forum

Hello, This is on Win 11, always latest updates to win and FF.

For at least the past 9 months saving anything (web pages, files, etc.) is incredibly slow. I have filed bug reports but nothing back. After starting the save the wheel rotates for 1-2 minutes before finally waking up and saving. FF is completely frozen until its done.

On a second win 11 box, the download are fast but flagged as download failed but the file was actually downloaded

Anyone know anything about this? Like why or how to fix it.

I'm switching to Chrome until this is resolved but I hate Chrome so I hope it will not be a long wait.

Thank you all

Hello, I have Firefox 128 installed on Window10 Pro v. 22H2 fully up to date. I have LastPass: Free Password Manager extension in my Firefox.

Up until 2 days ago I had an icon on my toolbar for the LastPass extension that I could click after opening Firefox to login to LP. It has worked fine for years. It was that way when I shut down my computer that night. The next morning when I opened FF, that icon was gone. LP still shows in my Add-ons manager as Enabled. To the best of my knowledge, nothing on my comp updated in that time period.

I tried clicking the 'Extensions' button in the FF toolbar, but all it did was to open the "Recommendations" tab of my Add-ons manager. Previously, clicking the 'Extensions' button in my toolbar would show a menu of extensions including LP. I would get an option to show an LP icon in my toolbar. That worked as recently as a few weeks ago when I wiped my hard drive and did a fresh install of Windows.

I tried removing and reinstalling the exension. It made no change. Next I fully removed Firefox with the Remove Programs option in the Windows control panel, then removed all traces of FF in my Windows user profile. Then rebooted. Then DL'ed Firefox fresh from the FF site and re-installed it. Twice. No icon shows up, and the 'Extensions' button continues to do nothing but send me to the 'Recommendations' tab of the add-ons manager.

I had a few other extensions installed as well as LP at the time this problem arose. But when I re-installed Firefox, I only installed LP and tried to get its icon showing before installing any other extensions, just to be sure there was no conflict.

Can you offer any suggestions to help?

Thank you.

I have used Fire Fox for years. Love it. recently I can no longer use because when you try to use metamask and connect hardware wallet (trezor) it does nothing. Metamask tech support says its on you guys. Please help I don't like using crome (using Mac Sonoma 14.6.1 and Mac OS Catalina 10.15.7) both do the same thing)

Open Fire Fox Click on Metamask extention Enter password Select "Connect a hardware wallet" Select "Trezor" Select "Continue" Nothing happens --dead

Hello! Thank you for taking the time to read my issue report and request for assistance.

My system MacBook Pro v 9,2 (late 2012) MAC OS 10.12.6 (Sierra) FF v 115.14.0esr (64-bit) DSL with 250m/bit connection

Until the day before yesterday the Youtube pages were running and performing normally. Since yesterday YT pages take several minutes to load.

I cleared the FF browser cache, deleted cookies, updated the browser, shutdown the computer, restarted the computer, but the hang problem persists.  I searched the internet for reports of server side issues at YT, but found nothing relevant.

I reported the issue in detail to YT, but have not heard back - I'm also not sure the help request to YT even made it out of my computer as the help request form did not provide the normal "Request Sent" confirmation.

Back on FF and attempting again to load YT pages: after about a minute FF reports that the YT page is slowing down the browser and requests that the page be "stopped". This is especially true of the "Watch Later" page which seems about ten times slower than the already VERY slow YT page loads in general. Eventually, the Watch Later page loads but is EXTREMELY lethargic, taking several minutes to load a selection. 

After a YT page loads and a choice is made the selected video presents at 360p.  Changing to 720p or 1080p only locks the playback.  The 360p playback hangs on a frame and audio runs on alone.  Clicking the playback stop button takes several seconds up to several minutes to process to stop the playback request.

Checking other browsers on my machine: Chrome and Opera load and run YT pages normally, including the Watch Later page, with fast loads and instant HD playback. I'm including a screen shot of the FF browser on the YT WL page after it has fully loaded. It took several minutes for the page to load as seen in the screen shot, but on selecting a video it hangs until FF generates a stop request as seen at the top of the browser window in the attached image.

There have been no changes to the computer or installations of new software of any kind except for updating FF which obviously did not in and of itself solve the issue. The issue presented the same before and after the FF version update.

Thank you in advance for any guidance or suggestions on solving the issue. Kind regards, A

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no search engine will come up?? Thank You for any help or suggestions.

When I click on the "Search" bar, my designated search engines (including Google)show on a drop-down list.

No matter which engine I select, it doesn't open. None of the search engines will open. How do I get them online again? It seems to have happened after the last Mozilla update. Thank you.

Whenever I click my mouse somewhere blank on a webpage firefox will always select some text/image despite being nowhere close to it. This does not happen to me on chrome.

Rootsmagic.com has a "Chat" button on the lower right corner of it's screens. Except I can't see it; Firefox seems to be blocking it. (At least that's what the Rootsmagic tech support people have suggested.) What do you have to say? (See: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0)

Thanks!

I just got a new PC, installed firefox logged in, set new password (email was the same as used before - checked through previous emails). None of my passwords were in my new PC browser.

I tried to manually sync from the PC end and from the IOS phone end. No Luck. Saw a post saying that reinstalling app on phone then syncing from there worked for them. Uninstalled - Reinstalled - Now I have lost all my passwords saved on my Iphone. Absolute nightmare. I had had dozens of saved passwords that I will never remember. Please help.

Thank you!

Since the auto-update to version 128.0.3 (64-bit) two weeks ago, my Firefox crashes as soon as I switch over to a different programme. I am on Windows 10. Whenever I try to re-open the programme, I get the error message that Firefox is already running and if I want to restart or quit. Can you please deploy a fix for this? Thank you.

When I enter a site like Sephora, Menards, Ulta, and Target I either automatically get an Access Denied error or get one when I try to navigate from the home page. These websites also either won't let me log in to an account or will immediately kick me out of my account after logging in. I've tried everything I could find online and nothing has helped. I am on the latest Firefox software.

Here is an example of the error message: Access Denied You don't have permission to access "http://www.sephora.com/shop/makeup-cosmetics" on this server.

Reference #18.460dc17.1724630066.2ccd664f

https://errors.edgesuite.net/18.460dc17.1724630066.2ccd664f

I am not now able to access the Macy's department store website. Here is the error message I receive when I try:

You don't have permission to access "http://waf-failover.macys.com/prod/WAF_Failover/WAF_error_page.html?" on this server.

Reference #18.cf94d817.1722504206.34c574ac

https://errors.edgesuite.net/18.cf94d817.1722504206.34c574acWhat does the following message mean?

How do I correct this problem?bold text

Hi, after upgrade of ubuntu to 24.04 i got into problems with using Firefox. I it running on x11 with proprietary nvidia driver, no matter of source package (snap or deb from the Firefox repository) and no matter of safe mode the Firefox gets frozen when clicking into any dropdown control in side page, the same happens when trying to open bookmark folder in the bookmarks panel or even the dialog that opens from the star icon in address folder that should add page into the bookmarks. When running on command line, in case of the snap version there are just some warnings of some missing css file, in case of the deb version it does not output anything suspicious. I was even trying to change the UI theme (qt) as well as GTK theme in case it makes any difference, but it did not... Thanks for any help.

PRIORITY:HIGH for those that are concerned! I created a specific Yahoo account so I could make comments on various News issues. I'm signed into that account and try to make a comment and it says something like or offers to sign in again where the comment is located. when i tick the sign in tab it goes back to the article as if I never signed in to post a comment. When I am actually signed into the Yahoo account where the article is located. Could be politics, music, etc. I cleared the cache, etc...still stuck in the mud. please help. Thank you. raphael

the browser will not open comments sections in Aol, and JPost. But, in other browsers the comments section on the bottom of each article is available. How can i fix it?

the bookmarks menu won't list alphabetically. I have gone to manage bookmarks and chose sort A to Z. It will sort right then, but when I exit that menu it goes right back to not alphabetical

I am unable to open certain sites, like Medicare claims, which I've had no trouble with in the past. I get an error message "To protect your security, api.medicare.gov will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window." This happened with another site as well. Please advise.

When I try to start Firefox, the following dialog box appears:

XUL Runner Error: Platform version 128.0.3 not compatible with minVersion >= 128.0 maxVersion <= 128.0

Clicking the OK button closes the attempt to start Firefox.

Do I need to reinstall the latest version? If I do, will all my info be saved? Jan

Can't login to Outlook.

Get message "Secure Connection Failed"

Pressed "Learn more" and am now advised to do something I don't understand.

Please advise what I should do in simple steps

Thanks

Neil Margerison