Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (tuilleadh eolais)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Cold sweat: recovery codes didn't work!

Hi there, I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for… (tuilleadh eolais)

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

Asked by cubytus 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Not receiving Verification emails while trying to sign into one device

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any fo… (tuilleadh eolais)

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any follow up ones). Oddly enough, it's only this device where the issue is present. I was able to use my desktop computer to successfully unlock my account after accidentally locking it and change my primary email address in case that was the issue. Both of these actions triggered email notifications. Even when attempting to sign into my tablet's Sync with my new primary email address I am not able to receive the Verification emails.

I have also double checked my spam folder and whitelisted accounts@firefox.com. I have not noticed any other issues with my tablet besides this very specific thing.

Would someone be able to provide guidance? I wasn't able to find any help articles about this particular scenario and am not sure how to proceed.

Thank you, B

Asked by browser11 1 bhliain ó shin

Last reply by Infinity__ 1 bhliain ó shin

  • Cartlannaithe

Lost settings preferences and addons

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (tuilleadh eolais)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update, where if I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons, settings, or bookmarks sometimes. I really need access to some of these things, so it would be great if someone can help me to recover it. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

( I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update )

Asked by reimoon 1 bhliain ó shin

Last reply by reimoon 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

Sign In on a new device

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed in… (tuilleadh eolais)

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed into right now, whose credentials I am able to see and verify.

Asked by gilder1993 1 bhliain ó shin

Answered by Infinity__ 1 bhliain ó shin

  • Cartlannaithe

Authentication not possible, can't sign in to my old account

Hello everyone. I had a different account linked to my primary email address and I had this stupid authenticator app on my old phone, which (surprise, surprise) died. And… (tuilleadh eolais)

Hello everyone. I had a different account linked to my primary email address and I had this stupid authenticator app on my old phone, which (surprise, surprise) died. And now I am unable to log in because there is literaly no other way to recieve authentication codes. I don't have backup codes, I don't know if I ever had them, I thought it is possible to just get the code via sms, email or any other way, but apparenly not. How can I contact support to either verify my old account sending my ID card or whatever they need to identify me or delete the old account so I can use the old email address for this new account? I also could not log in using my old laptop becase the moment I tried to do so it disconnected me and I can't log in anymore. Also, why isn't this new account syncing stuff from my old laptop's browser on my new laptop's browser? It said it synced but there is nothing in there, no bookmark, no history, nothing. Thanks in advance.

Asked by Gordana Bogic 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Bookmarks gone

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookm… (tuilleadh eolais)

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookmarks are available. The recent tabs, my passwords, my settings and add-ons - everything was there but none of my bookmarks. I dearly hope you didn't break my neck here MOZILLA!!

Asked by tobkaa 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Lost all my passwords/bookmarks etc from firefox sync service

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile".… (tuilleadh eolais)

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile". There is some option to restore ? I dont have acess to files before reinstalling OS.

Please help if u can.

Regards

Asked by shaylospl 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

Issue with Sync on PCs with same account and general speed of sync

Hi team, have reviewed few thread on Sync issue, but none was explicitly touching the issue I have. Running latest version on different PCs ( both Win10), using same acco… (tuilleadh eolais)

Hi team, have reviewed few thread on Sync issue, but none was explicitly touching the issue I have. Running latest version on different PCs ( both Win10), using same account, I can't "send to" tabs among them. They are simply not in mutual device list. No problem to see mobile (Android here) devices in same account.

So, is this a recognized issue on PC with same account? I may just guest about HTTP "user-agent", same "display name" in Sync account and similar stuff in possible conflict, but better leave this on IT pros.


General issue is with speed of sync. If I open a tab, sync the device, then send to other device, sync that other too... and it's not instant there, even not after minutes. What could this be?

Though two questions, I thank for every reactions to them. BR Peter

Asked by PG2 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

  • Cartlannaithe

My account wipe off overnight

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i chang… (tuilleadh eolais)

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i change the password then i find out all my information is gone including all my save password.

Asked by talk2rasaq 1 bhliain ó shin

Last reply by Paul 1 bhliain ó shin

  • Cartlannaithe

recovering my data after password reset

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had acce… (tuilleadh eolais)

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had access to my email but I lost all my data.....and I do have my mozilla keys for this account. plz tell me there is a way to recover my data for the love of god btw, I didn't see no warning in the reset my password page about losing my data WTH tnx

Asked by mcdown0001 1 bhliain ó shin

Last reply by mcdown0001 1 bhliain ó shin

  • Cartlannaithe

FF keeps resetting the saved passwords

Hello, I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few. However I s… (tuilleadh eolais)

Hello,

I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few.

However I still have the logins-backup.json on my main computer with everything inside. However when I replace the 'logins.json' by the content of logins-backup.json it's always reverted.

How can I replace all my passwords with the logins-backup.json content ?

Asked by piplopp 1 bhliain ó shin

Last reply by piplopp 1 bhliain ó shin

  • Cartlannaithe

Losing Connection to Firefox Account Every Time Firefox Closes

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I g… (tuilleadh eolais)

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I go into the Settings and go to the Sync section the page will refresh and suddenly show I'm not signed in. I will then attempt to sign back in, but after entering my password I just get stuck on the page with the circle spinning and a small banner saying "working." Once this happens, the only solution I've found is to open the Troubleshooter and use the Refresh option. This brings everything back, though I have to go through MFA hassle to get logged back in to my regular website. The problem is that every time I close Firefox, when I reopen it it's once again broken and I have to go through a Refresh again in order to be able to sign back in to sync.

Asked by kbartrum 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Can't Sign into Firefox. Stuck on "Working" and Not Sending E-mail

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show." I realized that for some reason I was no longer signed into F… (tuilleadh eolais)

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show."

I realized that for some reason I was no longer signed into Firefox. I restarted my PC and it was fixed, but then did the same thing again and I was signed out.

I have 2FA and also changed my password just to be safe, but its still stuck on "Working" on the sign-in (unless I come to 'Help' section?). I did get to where it was going to send me a code in my e-mail and the e-mail isn't showing up either...so I don't know what to do.

I'd like to use Firefox, but right now without access to a number of features I can't. I've attached an image with where it gets stuck.

Asked by carl.m.j 1 bhliain ó shin

Last reply by kbartrum 1 bhliain ó shin

  • Cartlannaithe

Firefox doesn't seem to recognize my mail address I've previously used for my Firefox-account.

Hi, I really hope you can help. In the last two weeks of March I was busy migrating all my relevant data from my work laptop to a HDD since I was switching jobs. I was i… (tuilleadh eolais)

Hi,

I really hope you can help. In the last two weeks of March I was busy migrating all my relevant data from my work laptop to a HDD since I was switching jobs. I was in a hurry and wanted to transfer my saved bookmarks in Firefox as well. I figured that if I created a Firefox account that I could sync my bookmarks and load them on my new work laptop whenever I signed in. Now the issue at hand is that Firefox doesn't seem to recognize my mail address I used to sync the bookmarks with the Firefox account I used. Now for this 'service ticket' I had to create another account. I used the same mail address again, but not to be confused with my previous Firefox account for which I used the same account.

Can you please help me figure out what happened and how I can recover my saved bookmarks please?

Looking forward to hear from you. Thank you.

Asked by ThunderCat@.@ 1 bhliain ó shin

Last reply by jeyson1099 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

Update removed my settings and addons because of "Old" profile

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (tuilleadh eolais)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update. If I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons and settings. I am able to usually manually move my bookmarks to the new profile via the files stored locally. I really need access to the settings and extensions, so it would be great if someone can help me to recover them. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update And I tried this https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Asked by reimoon 1 bhliain ó shin

Answered by caspy7 1 bhliain ó shin