Firefox Community Forum

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here.

I've been trying to sync my account and every time I ask for the code to be sent to my email address, it is NOT sending the code for me to use to log in!

HELP!

Hey I've reinstalled my PC i installed Firefox. Login to Firefox Sync. And now it's empty. no tabs, no passwords, everything is gone. I usually do this every time and it work. I am sync my Android phone with all my passwords and bookmarks

I tried to reconnect to my firefox, and when I done it I needed to reset my password. After that all my data in the account as been lost - no passwords, and extantions is saved... Please help

I was forced to do issues with my windows to reinstall, not having the ability to backup anymore due to the errors.

So after reinstalling windows I install firefox, I log in and it doesn't sync. Searching for a solution I found one that stated, if you have a backup of your files restore those into the new firefox profile. I do that and it shows a syncing animation shortly. Nothing happens though.

I start searching for other solutions, there they state just make a new profile via about:profiles and log in. I do so and it works, it starts syncing, but the problem now is it synced what synced in that other profile. So that other profile never really synced as in it did not grab from the cloud but rather it only upped and with that I guess overwrote everything what I had there? None of my later bookmarks are there, I only have what I had as a physical backup now. Why does sync work so? Not my first fight with sync, but I never lost data like this.

Kinda wish the sync interface was user-friendlier, where I can see what is overwritten or at least that I can choose to upload or download from sync when I log in. Instead of it choosing for me to just upload...

Hello! I have an issue where there are two entries for the same device showing up when I click "Send tab to device." I've already tried logging out on this device, and the rest of my devices, and logging back in, but there are still two entries for it. I have also verified that there is only one device under this name in accounts.firefox.com.

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

• Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
• But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
• The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
• I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

• Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
• Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.

Hello, I forgot the password of my firefox account. After I changed the password and entered the account, all my account information is lost. Please help me to get my account information back.

Hello, If I create custom "Recently bookmarked" like place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&queryType=1&sort=12&excludeItemIfParentHasAnnotation=livemark%2FfeedURI&maxResults=10&excludeQueries=1 and I sync my data with other device, this bookmark gets wiped on both devices. How this can be solved? Thank you

I started using Chrome/Brave in order to be able to use profiles because I did not find that feature in Firefox. I really try to get away from google, so I searched extensively and found out: profiles do indeed exist as a feature in Firefox. My question now is: why are there no buttons or easily accessible settings (for example in connection with sync-settings) for using profiles and why does one need to type in strange things in the address bar to access the feature and even to start another instance of firefox with another profile?

My use case is this: I have a private profile, one for my job and one for union stuff which I don't want to mix into my job profile. Yet, on my home computer I'd like to have all three profiles running simultaneously. Sometimes one or more profiled windows have been closed down and I need to open a new window with a specific profile. I understand that I need to open a tab, type "about:profiles" and then scroll through a page with large amounts of techy information on all profiles and press the last one of four buttons under that profile.

I'm quite tech-savvy and typing "about:profiles" is doable for me, but it seems absurd, given that the feature is not sci-fi and is well visually accessible in other browsers (Chrome and Brave: rightclick on profilesymbol and choose from simple list).