Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

Synching bookmarks, passowords, login details, etc.

So I uninstalled and reinstalled Firefox because it keeps freezing and crashing after a Windows update. My thought process was that it was alright for me to do it since I… (tuilleadh eolais)

So I uninstalled and reinstalled Firefox because it keeps freezing and crashing after a Windows update. My thought process was that it was alright for me to do it since I can always log in and have my bookmarks and other stuff synched. But now I don't see any option that lets me recover all my data. Did I messed up and threw away my years worth of data or can I still recover them?

Asked by Karlovsky 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

  • Cartlannaithe

i lost all my sync data

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I … (tuilleadh eolais)

I re-installed a fresh windows copy, and after I signed into my Sync account I found nothing of my saved info including everything (bookmarks, saved password... etc).. I tried different computer and still have the same problem. I removed and re-installed firefox, but in vain. I don't know what happened. I believe that my data are saved to my account not on computer, so I supposed to find them wherever I sign in.. plz help me to solve this serious issue. thanks in advance.

Asked by georgefikry 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

  • Cartlannaithe

Firefox sync does not work on chromebook

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it fo… (tuilleadh eolais)

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it for a few hours and since it's via google play I beleive it's technically the Android version.

Asked by ffrealsync 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

Dangerous Sync Language and Help with Fixing Sync Profile

There are 2 processes involved in Firefox Sync, and 0 differentiation between them in the language used to describe what Firefox Sync does in any of the documentation, th… (tuilleadh eolais)

There are 2 processes involved in Firefox Sync, and 0 differentiation between them in the language used to describe what Firefox Sync does in any of the documentation, this makes nearly every discussion on the topic highly confusing to borderline misleading.

When you press Sync, you are pushing settings to Firefox servers. When you sign in to Sync, you are pulling settings from Firefox servers.

Both of these steps are referred to interchangeably as "syncing" and there is next to no documentation of what causes each to occur nor what they actually do.

Why is this dangerous you might ask? Well, let's say I buy a new computer, I want to set it up the same way I use all my devices, so I sign in to sync to synchronize my settings, makes perfect sense. Nothing tells me anything is happening when I sign in, so I click the sync button because I want to synchronize my settings with my other devices. Big mistake. I've just overwritten the server-side sync profile with a default Firefox profile. You know how you fix that? You sign in and press the sync button to overwrite the sync profile again. But you know what happens when you sign in? You become synced with the now blank sync profile and lose all the settings that you want to be pushing to the sync profile. This just happened to me. Thankfully I was only choosing to sync add-ons and options AT THE TIME and I have backups that are about 6 months old and I rarely change settings, but some things like my homepage URLs are something that I do change fairly often, and I'm sure some additional sites were whitelisted since by default I just reject all cookies. I also thankfully use policies.json to block updates so I didn't immediately get assaulted by that too.

SO! I HIGHLY suggest that when merely signing in to Sync, the default should be for syncing to be off to start off with, so that you can choose what to "sync" BEFORE it occurs. However, because of the language, the question arises, what am I choosing to sync for? Am I choosing what to PULL from servers? Or am I choosing what gets PUSHED to the servers? When syncing is turned on, does that mean I an pulling the settings that I have chosen? Or am I am pulling ALL settings while only pushing what I have chosen IF I click the Sync button? Or do I push EVERYTHING?

It's incredibly unclear how the Sync feature works and both of the "main" articles on it are completely useless for understanding it because the term "sync" is used interchangeably for pushing or pulling settings.

https://support.mozilla.org/en-US/kb/how-do-i-choose-what-information-sync-firefox https://support.mozilla.org/en-US/kb/sync-custom-preferences

What are the correct steps to rectify this horrid situation? Sign-in, set-up sync, choose "Options" and "Add-Ons" again, THEN copy over the backup settings, THEN Sync them to the "cloud"? If I have 2 different devices setup with sync, and 1 chooses to sync options and the other chooses to sync bookmarks, then I click sync on BOTH devices repeatedly, what occurs?

Asked by neijyry 4 mhí ó shin

Last reply by neijyry 4 mhí ó shin

  • Cartlannaithe

Syncing Mobile Devices

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a … (tuilleadh eolais)

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a while so they could create a better email program and when they finally came back online, last week, there were a list of things in computer language that I am supposed to do but do not understand. Like you, whenever I want to ask a question I have to send it via email then the response is the same thing listed in their instructions, NO HELP at all. Now, on a daily basis, I am receiving emails from Microsoft Outlook stating "Please update your credentials for the account Rhonda89@q.com." "It looks like we don't have permission to get email for Rhonda89@q.com."

The daily emails from Microsoft Outlook started on October 24, 2022, about the time Centurylink Email came back on line, I think. They did not send any messages advising us of this. I happened to find the information when I looked for it online.

I am still attempting to reach someone at Centurylink for help...lol

In the meantime, is there anything you can do to assist in this endeavour.

Thank you, Rhonda Caywood

Asked by Rhonda 1 bhliain ó shin

Last reply by Rhonda 1 bhliain ó shin

  • Cartlannaithe

Sync mozila

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my window… (tuilleadh eolais)

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

Asked by sadegh08593 6 mhí ó shin

Last reply by sadegh08593 6 mhí ó shin

  • Cartlannaithe

Mozilla Password

My computer died, I purchased a new one. I can't remember the password for mozilla. I reset it and everything is gone, bookmarks passwords, all of it. Is there a way to g… (tuilleadh eolais)

My computer died, I purchased a new one. I can't remember the password for mozilla. I reset it and everything is gone, bookmarks passwords, all of it. Is there a way to get any of it back?

If not, why not? Why wouldn't there be a phone number to verify ID and reset the password? Why wouldn't there be another option besides zeroing everything out? There has to be a better process than this.

Asked by corynewton78 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

Password woes

Dear help team, First of all, thank you for your efforts to help this community. I've been using Firefox for about a decade and this is my first question, I believe. I… (tuilleadh eolais)

Dear help team,

First of all, thank you for your efforts to help this community. I've been using Firefox for about a decade and this is my first question, I believe.

I recently got a new Macbook. I've installed Firefox to it (my primary browser) and want to sync Firefox to it. I have Firefox on my iMac and my iPhone. However, my password is from 2014 and I can't seem to remember it no matter how many times I try. If I choose a new password, it gives me a warning that I will lose my account information, including my bookmarks, add-ons, history, etc. I really don't want to lose that info! I have spent a long time personalizing my Firefox.

Pleeeease tell me there's some other way to sync Firefox to my new laptop (when I can't remember my super old password).

Thanks in advance for your help! Best, Jason

Asked by JasonRosenberg 7 mí ó shin

Answered by cor-el 7 mí ó shin

  • Cartlannaithe

Restore bookmarks

Due to a massive bug, my computer uninstalled Firefox without warning. When I installed it back, Sync kept the passwords, which is great, but no bookmarks. Is there a wa… (tuilleadh eolais)

Due to a massive bug, my computer uninstalled Firefox without warning.

When I installed it back, Sync kept the passwords, which is great, but no bookmarks. Is there a way to get them back?

Thank you for your time

Asked by treflev86 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Can't log in to Firefox Account for Sync

Hello, When I try to log in to my Firefox Sync account with my email address ( morgan@eml.cc ), it takes my password and then says I have to put in a verification code t… (tuilleadh eolais)

Hello,

When I try to log in to my Firefox Sync account with my email address ( morgan@eml.cc ), it takes my password and then says I have to put in a verification code that was emailed to me. I put in that code, and then instead of logging me in, sends me back to the password page with a message that my password was wrong.

However, if I intentionally put in the wrong password, it immediately tells me it was wrong instead of doing the verification code thing. So I feel pretty certain I'm putting in the right password.

I had to create a new account just to ask this question; thankfully I had an email address I hadn't associated with a Firefox account yet.

Thanks in advance!

-Morgan

Asked by morgan.wahl 7 mí ó shin

Last reply by jonzn4SUSE 3 mhí ó shin

  • Cartlannaithe

Firefox sync sessions?

I'm confused about sync when it comes to sessions. Sessions is not one of the options. A few days ago, I open Firefox and my profile was broken. Nothing worked in the … (tuilleadh eolais)

I'm confused about sync when it comes to sessions. Sessions is not one of the options.

A few days ago, I open Firefox and my profile was broken. Nothing worked in the way of toolbar addon buttons, contest menus, etc. I narrowed the problem down to the session store files.

The session was still present. I could scroll thru it, and select tabs, but hat was about it. Fortunately I was able to get things back working again in a fresh profile, but it was a tricky exercise.

My desktop sessions sync with my phone. Is the re a way to perhaps sync sessions, and do it recursively so you don't get a mess with duplicates and discarded tabs?

I used to to use Tab Session Manager until a couple years ago when it began destroying sessions, and there was no way to retrieve them. Even the supposedly repaired version couldn't reverse the process. Had something to do with the sessionstore-backups folder, so I don't know if I can trust it now.

Asked by noel_envode 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Firefox Sync does not work

Hi got this error message: 1654435115415 FirefoxAccounts TRACE initializing new storage manager 1654435115416 FirefoxAccounts TRACE starting fetch of json user data 1654… (tuilleadh eolais)

Hi got this error message:

1654435115415 FirefoxAccounts TRACE initializing new storage manager 1654435115416 FirefoxAccounts TRACE starting fetch of json user data 1654435115418 Sync.Status INFO Resetting Status. 1654435115418 Sync.Status DEBUG Status.service: undefined => success.status_ok 1654435115422 Sync.SyncScheduler TRACE Setting SyncScheduler policy values to defaults. 1654435115422 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1654435115423 Sync.Service INFO Loading Weave 1.103.0 1654435115424 Sync.Engine.Clients DEBUG Engine constructed 1654435115425 Sync.Engine.Clients DEBUG Resetting clients last sync time 1654435115429 Sync.Engine.Addons DEBUG Engine constructed 1654435115436 FirefoxAccounts TRACE finished fetch of json user data - took: 20 1654435115437 FirefoxAccounts DEBUG reading secure storage with existing: [] 1654435115437 FirefoxAccounts TRACE starting fetch of user data from the login manager 1654435115444 FirefoxAccounts DEBUG secure read fetched items: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1654435115444 FirefoxAccounts TRACE initializing of new storage manager done 1654435115478 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1654435115482 Sync.Engine.Bookmarks DEBUG Engine constructed 1654435115514 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1654435115517 Sync.Engine.Forms DEBUG Engine constructed 1654435115521 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1654435115523 Sync.Engine.History DEBUG Engine constructed 1654435115526 Sync.Engine.History DEBUG SyncEngine initialized: history 1654435115528 Sync.Engine.Passwords DEBUG Engine constructed 1654435115533 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1654435115533 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1654435115535 Sync.Engine.Prefs DEBUG Engine constructed 1654435115536 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1654435115537 Sync.Engine.Tabs DEBUG Engine constructed 1654435115538 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1654435115538 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1654435115555 Sync.Engine.CreditCards DEBUG Engine constructed 1654435115637 Sync.Engine.CreditCards DEBUG SyncEngine initialized: creditcards 1654435115651 Sync.Engine.Extension-Storage DEBUG Engine constructed 1654435115735 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1654435115736 Sync.Service INFO Mozilla/5.0 (X11; Linux x86_64; rv:101.0) Gecko/20100101 Firefox/101.0 1654435115740 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1654435115740 Sync.AddonsReconciler DEBUG Adding change listener. 1654435115741 Sync.Engine.History.Tracker INFO Adding Places observer. 1654435115751 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1654435115752 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1654435115752 FirefoxAccounts DEBUG getOAuthToken enter 1654435115753 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115753 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115754 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1654435115764 FirefoxAccounts INFO fetching updated device list 1654435115776 Sync.Service DEBUG User-Agent: Firefox/101.0 (Linux x86_64) FxSync/1.103.0.20220530192118.desktop 1654435115777 Sync.Service INFO Starting sync at 2022-06-05 15:18:35 in browser session rSwzzIoqCLB3 1654435115777 Sync.Service DEBUG In sync: should login. 1654435115777 Sync.Service INFO User logged in successfully - verifying login. 1654435115779 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1654435115779 Sync.Status DEBUG Status.login: success.login => success.status_ok 1654435115780 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1654435115780 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1654435115780 Sync.SyncAuthManager INFO Getting sync key 1654435115781 Sync.SyncAuthManager INFO Getting a sync token from: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115781 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1654435115781 FirefoxAccounts DEBUG getOAuthToken enter 1654435115781 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115781 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115782 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115782 Services.Common.RESTRequest DEBUG GET request to https://sync.joelmueller.ch/1.0/sync/1.5 1654435115798 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1654435115878 Services.Common.RESTRequest DEBUG GET https://sync.joelmueller.ch/1.0/sync/1.5 200 1654435115878 Services.Common.TokenServerClient DEBUG Got token response: 200 1654435115878 Services.Common.TokenServerClient DEBUG Successful token response 1654435115879 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1654435115879 Sync.Status DEBUG Status.login: success.status_ok => success.login 1654435115879 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1654435115880 Sync.SyncAuthManager DEBUG _findCluster returning https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.SyncAuthManager DEBUG Cluster value = https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.SyncAuthManager DEBUG Setting cluster to https://sync.joelmueller.ch/1.5/4/ 1654435115880 Sync.Service DEBUG Caching URLs under storage user base: https://sync.joelmueller.ch/1.5/4/ 1654435115882 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435115987 Sync.Resource DEBUG GET fail 401 https://sync.joelmueller.ch/1.5/4/info/collections 1654435115987 Sync.Resource WARN GET request to https://sync.joelmueller.ch/1.5/4/info/collections failed with status 401 1654435115987 Sync.Service WARN 401: login failed. 1654435115987 Sync.SyncAuthManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1654435115987 Sync.SyncAuthManager INFO Getting sync key 1654435115988 Sync.SyncAuthManager INFO Getting a sync token from: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115988 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1654435115988 FirefoxAccounts DEBUG getOAuthToken enter 1654435115988 FirefoxAccounts TRACE getCachedToken returning cached token 1654435115988 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1654435115988 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://sync.joelmueller.ch/1.0/sync/1.5 1654435115988 Services.Common.RESTRequest DEBUG GET request to https://sync.joelmueller.ch/1.0/sync/1.5 1654435116004 Services.Common.RESTRequest DEBUG GET https://sync.joelmueller.ch/1.0/sync/1.5 200 1654435116004 Services.Common.TokenServerClient DEBUG Got token response: 200 1654435116005 Services.Common.TokenServerClient DEBUG Successful token response 1654435116005 Sync.Status DEBUG Status.login: success.login => success.login 1654435116005 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1654435116005 Sync.SyncAuthManager DEBUG _findCluster returning https://sync.joelmueller.ch/1.5/4/ 1654435116005 Sync.SyncAuthManager DEBUG Cluster value = https://sync.joelmueller.ch/1.5/4/ 1654435116005 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1654435116005 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1654435116006 Sync.ErrorHandler ERROR Sync encountered a login error 1654435116006 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1654435116007 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1654435116007 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1037:15) JS Stack trace: onNotify@service.js:1037:15 1654435116008 Sync.Service DEBUG Not syncing: login returned false. 1654435116009 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435116010 FirefoxAccounts INFO Already fetching device list, return existing promise 1654435116260 FirefoxAccounts INFO Already fetching device list, return existing promise


My firefox-syncstroage.toml looks like this

  1. Example MySQL DSN:

database_url = "mysql://firefox:XXX@localhost/syncstorage_rs"

  1. Example Spanner DSN:
  2. database_url="spanner://projects/SAMPLE_GCP_PROJECT/instances/SAMPLE_SPANNER_INSTANCE/databases/SAMPLE_SPANNER_DB"

"limits.max_total_records"=1666 # See issues #298/#333 master_secret = "TOKEN"

  1. removing this line will default to moz_json formatted logs (which is preferred for production envs)

human_logs = 1

  1. enable quota limits

enable_quota = 0

  1. set the quota limit to 2GB.
  2. max_quota_limit = 200000000
  1. Example Tokenserver settings:

disable_syncstorage = false tokenserver.database_url = "mysql://firefox:XXX@localhost/syncstorage_rs" tokenserver.enabled = true tokenserver.fxa_email_domain = "api.accounts.firefox.com" tokenserver.fxa_oauth_server_url = "https://oauth.accounts.firefox.com/v1" tokenserver.fxa_metrics_hash_secret = "TOKEN" tokenserver.test_mode_enabled = false

  1. cors settings

cors_allowed_origin = "localhost" cors_max_age = 86400

Asked by m0rta 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

My data was deleted after the sync

On Dec 28, 2023, I changed my Windows computer and installed Firefox and then I logged in the sync because I had forgotten the sync password. and my previous information … (tuilleadh eolais)

On Dec 28, 2023, I changed my Windows computer and installed Firefox and then I logged in the sync because I had forgotten the sync password. and my previous information has been completely deleted, like my passwords, I desperately need information from before the date of Dec 28, 2023, please return the sync to a day before the date I said Thanks

Asked by nanosystemsabalan 3 mhí ó shin

Last reply by nanosystemsabalan 3 mhí ó shin

  • Réitithe
  • Cartlannaithe

"Send tab to device" only shows 4 most recent devices

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way … (tuilleadh eolais)

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way to access the other ones. Is this broken or is it a recent change? If so, can I revert the behavior with a preference?

Under "manage devices", I still see all of my synced devices, they just don't show up in the "send to device" submenu.

Asked by Darren 1 bhliain ó shin

Answered by jonzn4SUSE 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

Removing sync info

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, … (tuilleadh eolais)

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, if I sync my home PC Firefox with my laptop or my work PC. Then, one day, for some reason I no longer have access to my work PC, and all of my sensitive information is there. Or if I lose my laptop, or if it is stolen... Is it possible to remove all sensitive information from a remote synced PC? Alternatively, is there a way to remove all synced information every time I close the browser? This way I can remove a particular PC in my Firefox account and once the browser is restarted at the remote location, the data will no longer be pulled and synced. Can this be done? Thanks in advance!

Asked by golosrazuma 1 bhliain ó shin

Answered by jscher2000 - Support Volunteer 1 bhliain ó shin

  • Cartlannaithe

Problem syncing mobile and desktop.

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced t… (tuilleadh eolais)

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced two mobile devices before, and it worked fine. I've spent a good portion of today trying to figure it out, and have gone half mad from frustration. Please can you help me? Thank you!

Asked by Robin 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Saved password recovery

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are popu… (tuilleadh eolais)

I work at a small company I had to do a windows recover on a users laptop. He logged back in to firefox which had all of his passwords saved and now none of them are populating is there anyway to get them back? They are vital to his job.

Asked by nathan.kaleta 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin