Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

I am having a problem with Gmail and its interface.

Hello, I am having a problem with Gmail and its interface. I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable. I am … (tuilleadh eolais)

Hello,

I am having a problem with Gmail and its interface.

I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable.

I am using Firefox, the latest version. I was trying to log in in Chrome and Explorer and I didnt have any problem wiht Gmail. I have tried to reinstall Firefox, twice and also deleted cache and cookies. It didnt work.

I have tried also look to other similiar topics: https://support.mozilla.org/en-US/questions/1253059 and none of that helped.

Asked by Denis 10 mí ó shin

Last reply by McCoy 10 mí ó shin

  • Cartlannaithe

Unable to play Netflix video

The issue seems to be with DRM. Although DRM videos play on other sites like on Amazon Prime Video. I've done everything I could find on the internet as to fix this issue… (tuilleadh eolais)

The issue seems to be with DRM. Although DRM videos play on other sites like on Amazon Prime Video. I've done everything I could find on the internet as to fix this issue like I've checked and unchcecked play DRM content in the settings and cleared cookies and cache and everything but nothing seems to be fixing the issue. Also, everytime I load Netflix I get a little yellow dialogue box saying installing components please try again. This happens everytime I load Netflix. Now when I click on any video it asks me to install SilverLight, I've installed it already but still it asks me to install it to play the video.

Asked by slmnkhan2016 1 bhliain ó shin

Last reply by vmoutsop 1 bhliain ó shin

  • Cartlannaithe

fake folders AMozilla Afirefox

C:\Users\Freedome\AppData\Roaming in that pat there is a folder called AMozilla and inside a folder called Afirefox and is full of files us this imgur link to see scree… (tuilleadh eolais)

C:\Users\Freedome\AppData\Roaming

in that pat there is a folder called AMozilla  and inside a folder called Afirefox and is full of files

us this imgur link to see screenshots of the content of the folder https://imgur.com/a/V62kKeE


theres also a Mozilla folder in

C:\Users\Freedome\AppData\Roaming

which one is real ?  is it a malware of some sort ?

Asked by sinoda 1 bhliain ó shin

Last reply by FFus3r 1 bhliain ó shin

  • Cartlannaithe

Constant tab crashes nearly 100+ times per day

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone. For Hardware Acceleration, I've tried to disable and enable and disab… (tuilleadh eolais)

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM


Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Asked by Sila 1 bhliain ó shin

Last reply by Pj 1 bhliain ó shin

  • Cartlannaithe

Firefox crashes

I have had an issue with Firefox for a while now where it will randomly crash. It will completely close without warning and does not start back up afterward. Under the ta… (tuilleadh eolais)

I have had an issue with Firefox for a while now where it will randomly crash. It will completely close without warning and does not start back up afterward. Under the tap Help and troubleshooting information, I pressed refresh Firefox and the issue didn't happen for almost a week. The crashing is random. In addition it changed my desired search engine from google to yahoo.

Crash Report ID: 76ff87a4-d01e-468b-b1ec-d88c50181112 Signature: IPCError-browser | ShutDownKill Version: 63.0.1

I am on a MacBook Pro

Asked by croman2 1 bhliain ó shin

Last reply by croman2 1 bhliain ó shin

  • Cartlannaithe

Your recent two upgrades have blocked me from many acceptable sites.

Ever since your last two upgrades to Firefox, I am unable to get to many of my regular sites that are quite legitimate such as PBS, and others. I get blocked from the pa… (tuilleadh eolais)

Ever since your last two upgrades to Firefox, I am unable to get to many of my regular sites that are quite legitimate such as PBS, and others. I get blocked from the page with the following message: "Firefox does not trust this site because it uses a certificate that is not valid for (name of site). The certificate is only valid for *.t.en25.com. Error code: SSL_ERROR_BAD_CERT_DOMAIN. The error messages also says that these errors have been reported to help Mozilla identify and block malicious sites." I need to know how to turn this off or at least please send a new update correcting this error. In the meantime I'll be using the Opera Browser which does not have these problems

Asked by gruff 11 mí ó shin

Last reply by gruff 11 mí ó shin

So i just updated firefox and half of my extensions are not working (uBlock Origin, Stylish, Etc)

my uBlock is on but ads still play on youtube my stylish doesn't have any of the styles i've installed anymore and every time i try to install a new one firefox freezes … (tuilleadh eolais)

my uBlock is on but ads still play on youtube my stylish doesn't have any of the styles i've installed anymore and every time i try to install a new one firefox freezes firefox color no longer automatically applies my theme (i have to go find the website and select it) and i lost the ability to load outlook.com/owa but thanks to a trick another user here (FredMcD) taught me (Manage data/Forget this site) i was able to regain access to it.

Also I would hope that it goes without saying but any responses suggesting Resets/Nukes will be ignored and reported. Let's try to work together to get this issue sorted out.

Asked by Sin Shadow Fox 1 mhí ó shin

Last reply by Sin Shadow Fox 4 lá ó shin

  • Réitithe
  • Cartlannaithe

Secure Connection Failed: the authenticity of the received data could not be verified

I got "Secure Connection Failed, The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authentici… (tuilleadh eolais)

I got "Secure Connection Failed, The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." message when I go to the site "https://gearup.ed.gov/". I checked my server is set up TLS 1.2

I am using Firefox 62, in my SSLtest, I got "Firefox 62 / Win 7 R Server closed connection" https://www.ssllabs.com/ssltest/analyze.html?d=gearup.ed.gov

Does anyone how to fix that issue? Thanks

Asked by achantactile 1 bhliain ó shin

Answered by achantactile 1 bhliain ó shin

  • Cartlannaithe

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (tuilleadh eolais)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

My email will not "reorder" I have 10 or so old emails that come to the top of the page, and will not sort?

Email works on other browser's. Firefox has the end of Page 2 on the top of page one?? As I throw New mail's away more come to the top of page one?

Asked by PAPATHOR 1 bhliain ó shin

Answered by PAPATHOR 1 bhliain ó shin

Blocked by X-Frame-Options Policy

After Firefox updated, I can no longer access www.apple.com. This is the error I get now: Blocked by X-Frame-Options Policy An error occurred during a connection to idmsa… (tuilleadh eolais)

After Firefox updated, I can no longer access www.apple.com. This is the error I get now:

Blocked by X-Frame-Options Policy

An error occurred during a connection to idmsa.apple.com.

Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it.

Can anyone tell me how to fix this issue as soon as possible. Thank You.

Asked by David 5 mhí ó shin

Last reply by McCoy 10 n-uaire ó shin

Firefox Enhanced Tracking Protection doesn't seem to be working

I was reading an article on Sophos about Firefox and how it is protecting our privacy https://nakedsecurity.sophos.com/2019/11/27/firefox-gets-tough-on-tracking-tricks-th… (tuilleadh eolais)

I was reading an article on Sophos about Firefox and how it is protecting our privacy

https://nakedsecurity.sophos.com/2019/11/27/firefox-gets-tough-on-tracking-tricks-that-sneakily-sap-your-privacy/

In the comments it listed 3 sites to check how unique your browser is: https://www.deviceinfo.me – Device Info https://panopticlick.eff.org – Panopticlick https://amiunique.org – AmIUnique

I have Fingerprinters checked to be blocked but on all these sites it still was able to uniquely ID my browser. I thought I had the options set pretty well to lock it down but it doesn't seem that way. Is something not working right or ???

Thanks

Asked by AZBigDog 5 mhí ó shin

Last reply by cor-el 5 mhí ó shin

  • Cartlannaithe

Weather.com radar displays incorrectly

Weather.com radar appears as jumbled blocks in Firefox (Windows 7). Compare to Chrome - see attached screenshots. I've noticed this on more than one computer. … (tuilleadh eolais)

Weather.com radar appears as jumbled blocks in Firefox (Windows 7). Compare to Chrome - see attached screenshots. I've noticed this on more than one computer.

Asked by jim.5k 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Firefox doesn't remember any of my settings,

I use an HP G60 with Windows 10 Pro and Firefox 63. A missing coprocessor driver caused it to reject any non-MS or non-HP software. I could run the PortableApps suite fro… (tuilleadh eolais)

I use an HP G60 with Windows 10 Pro and Firefox 63. A missing coprocessor driver caused it to reject any non-MS or non-HP software. I could run the PortableApps suite from a flash drive, except for Firefox, which couldn't find a profile. I replaced the driver. Now it runs okay but downloaded regular Firefox still wouldn't run for the same reason. I uninstalled with Revo Uninstaller and a search for every possible remainder, reinstalled, and now it works, but all of my settings revert back to default as soon as I close it. This makes it useless to me. It won't keep my start page, download location, privacy preferences, and everything else that I have changed under options.

Asked by FoxyFoxer 1 bhliain ó shin

Last reply by FoxyFoxer 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

WidevineCdm-plug-in crashed — no video playing

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Editio… (tuilleadh eolais)

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Edition, Mac with El Capitan. Thanks, Pieter

Asked by Piroo 1 bhliain ó shin

Answered by cor-el 1 bhliain ó shin

  • Cartlannaithe

Firefox crashes / doesn't open

Hi, Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time. Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106 Thank you for a… (tuilleadh eolais)

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Asked by new_user 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Réitithe
  • Cartlannaithe

Updated Win10; pages now missing text, links are invisible

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Moz… (tuilleadh eolais)

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Mozilla Help home page and others, almost all of the text.

Links appear to be there but are not visible (the cursor turns to an active cursor when passed over some parts of a page).

Win10 is now at 1903 for Win 64 Firefox is now at 68.0 for 64-bit

I had to use my phone to post this because I cannot post in the Community Support portion of Help.

Asked by FireFox Sync 10 mí ó shin

Answered by FireFox Sync 10 mí ó shin

  • Cartlannaithe

How do I clear the cache from ONE specific website?

I'm on Windows 7, using Firefox 61.0.2. I want to clear the cache and any other information that might be stored on ONE website that is refusing to play videos for me. I'… (tuilleadh eolais)

I'm on Windows 7, using Firefox 61.0.2. I want to clear the cache and any other information that might be stored on ONE website that is refusing to play videos for me. I've tried many other solutions, none of which work. It's the Shutterfly website, by the way. Family videos just suddenly stopped playing for me, after years of working just fine. I've cleared the cache from individual websites in the past, but it's been a while, and now I can't find any instructions that match the CURRENT options on FF 61.0.2. Why isn't this just a basic kind of instruction for people? I do NOT want to globally clear my cache and history! And yes, I've made sure that I'm using the latest version of Flash. Thank you, I hope someone can help!

Asked by bwhughes 1 bhliain ó shin

Last reply by bwhughes 1 bhliain ó shin