Firefox Community Forum

I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

Please, PLEASE help! I've been trying for a week to log in to Google for my email, etc. with NO luck (I have Windows 10 and Firefox as my default browser). I've tried all three steps in Google's prompt-menu but no luck. PLEASE help, and SOON!

I enter the primary password for saved password when starting FF as prompted. It takes password fine and works just fine on sites just as designed and has worked for years. Lately last couple weeks since last update to 132.0.1 I notice a change. I didn't notice before this update. When starting Firefox it asks for primary password which is normal, I enter it and all is fine. I can go to sites and all works fine, passwords and user id are entered when prompted. However, later in the day when I go to a site wanting password, I get the prompt to enter primary password again. That never use to happen, once I entered the primary password, it didn't prompt again unless Firefox was restarted. Has anyone else seen this? Maybe it started and I just didn't notice some time ago. I know it wasn't that long ago the primary password prompt didn't have the little eye so you could see what you typed. I liked that, because FF for whatever reason wasn't always realizing I had the shift key pressed. Now with the eyeball I can see that it doesn't have what I typed, but that is not the problem I am asking about. Below is what Mozilla says about primary password:

Important: After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords. This also applies if you want to add, remove or show a password.

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

On some websites, namely GMX, the UK Guardian newspaper, Etsy and PatientAccess (there may be others), I cannot sign in using my login details. If I switch to Edge, using the same details, with the same laptop, my login works immediately. This also happens with a second laptop. I have tried clearing cache and cookies, but to no avail. Is there any setting I can change to allow me to sign in or do you have to fix your browser.

The version of Firefox is 133.0. Since installation, I have not changed any Firefox settings.

Best regards

Richard Brown

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek urgent assistance in recovering my saved passwords, which appear to have been lost following a recent reinstallation of Windows 11. Issue Details:

   I reinstalled Windows 11 and attempted to sync my main Firefox account, but none of my saved passwords have appeared in the browser, despite trying multiple solutions.
   I have already tried the following steps:
       Ensured I was logged into the same Firefox account and enabled sync for Logins and Passwords.
       Attempted manual sync multiple times.
       Checked my Firefox Lockwise settings and verified that no passwords were visible there.
       Tried logging out and back into my account and using the "Sync Now" feature again.

Further Attempts:

   I checked for possible Firefox profile backups from my previous Windows installation but could not find any recoverable data related to saved passwords.
   Unfortunately, I do not have a recovery key, and it seems I did not export my passwords prior to reinstalling Windows.
   I also explored other possible recovery options, such as using system restore points, checking other browsers, and scanning for old profile files, but none have yielded results.

I would greatly appreciate any assistance or guidance in recovering my lost passwords. If there is any way to retrieve the data from the Firefox Sync server or another potential method I might have missed, I would be grateful for your support.

Thank you for your time and consideration. I look forward to hearing from you soon.

Kind regards, Syed Zain Abbas

Firefox requesting a "passkey" to sign into AOL. AOL says it's not them. it doesn't say what kind of passkey, how toset it up, where to get it, Nothing! Any ideas? I can get in on my tablet and phone, just not in Firefox.This request for a passkey just began a month or so ago, with no explanation.

Firefox Autofill has an incorrect address for me. It shows: Apt 1234, 5 Evergreen Place 5 Evergreen Place instead of: Apt 1234, 5 Evergreen Place How do I correct it? Address randomized for privacy

Recently many sites have (for reasons I cannot fathom) introduced a pre-login form: ie a form that requires a username to be entered before an password text box is provided. This seems to be a trend and it is incredibly annoying.

The issue I have is that FF does not recognise the page/form as a login page and therefore does not provide a list of usernames for the domain in question.

Any advice or help would be very much appreciated.

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs me out of my Google accounts. This happens only with Google accounts, as I'm still logged into other accounts.

I thought I posted yesterday but I can find the post. I am having trouble with Firefox keeping me signed in to websites that I use, including my own! I have cleared the cache and history, rebooted, signed in, shut the browser and then when I come back I am logged out again :( Costing me a lot of time and inconvenience :(

Hi, this AM South Australia time, Firefox did an update again. Later I needed to sign onto Ebay, which required a Capcha verification. After several attempts failed. EBay's solution was to use a different browser. Edge worked fine. What has happened?