Firefox Community Forum

I did a clean Windows reinstall on my computer and I forgot Mozilla account password, so I asked a password reset. It went fine, but my bookmarks and password were not syncing. I thought sync server is slow or similar, but nothing happened after 2-3 hours.

I searched on Google and found that a password reset deletes everything.

Developers! Are you f*cking serious if you don't warn the users when they are doing password reset if that will delete everything?????? I f*cking can't believe that!

I lost hundreds of passwords and bookmarks. That is f*cking insane!

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs me out of my Google accounts. This happens only with Google accounts, as I'm still logged into other accounts.

Today I suddenly had a problem signing in to my Gmail account, after I restarted my computer. Google requested that I clear my cookies and cache, which I did, but the error message persisted.

I contacted Google support and was able to access Gmail through Chrome, so they determined it is a Firefox issue.

What do I need to do, to get this issue resolved? Firefox is currently my default browser and I'd prefer to keep it that way but I need access to my Gmail.

Please help?

Firefox has been put on Flathub, but it only supports X86. Unfortunately, many Linux distributions are slow to update Firefox for ARM. Other ways to install Firefox have poor reliability. Please add Firefox ARM support on Flathub.

Hallo Mozilla-Team, mir ist aufgefallen, dass im Passwortbereich meines Mozilla-Kontos ein Text erscheint, den ich selbst nicht eingetragen habe: „Beerdigung 25.6.2025“. Ich bin mir unsicher, wie dieser Eintrag dorthin gelangt ist und ob dies ein technischer Fehler oder ein Hinweis auf ein Sicherheitsproblem sein könnte. Ich bitte um eine Überprüfung und Rückmeldung, ob mein Konto betroffen ist oder ob weitere Schritte notwendig sind. Vielen Dank im Voraus und freundliche Grüße

Support I am having problems accessing my accounts on certain web sites, I can access them with other browsers, just not Mozilla Firefox. The two main sites are: https://www.bigfishgames.com https://www.spectrum.net How do I solve this problem? Firefox has been my default Browser for two decades now, but if this problem continues it will not remain as the default. Michael

Whenever I go onto a Microsoft website, I have a terrible (consistently mildly inconvenient) time signing in. For whatever reason, it always tries to sign in with my school account instead of my personal account, and I have to manually change to the account I actually want to use. I don't know why it keeps defaulting like this but it's very annoying, what can I do about it?

I have three email accounts thru (comcast, gmail and outlook). I have each of these email accounts bookmarked on my Firefox page. It used to be all I had to do was click on the bookmarked tab and the email account opened immediately. But, lately, each of these three accounts requires a sign-in before it will open my email account. One even requires a two-step process requiring I list a different email to receive a code to open the current email account I'm trying to open. This is a recent occurence and I wondered if it was something Firefox included in their more recent version of Firefox? If so, please tell me how to get rid of this sign-in process! I have many security processes to protect my accounts and do not need this additional required sign-in process! Please tell me how I can get rid of this requirement. It is a pain to have to re-sign-in each time I try to access my email which I do several times a day. Thank you for any help you can give me to fix this problem. Barbara Thomas

It looks like with this new version of Firefox I have to load my saved password file every time I start the browser, and even after doing the reload some of the passwords don't work forcing me to change them, and I would have to do another password save, but if I forget to do it and close the browser all the passwords are delete. I did not have this problem prior to this new install.

Also I prefer to use Firefox as a browser I feel it is way better than Edge and Chrome even though it doesn't work one a two websites I need to use. one only works on chrome the other only works on edge.

Let me know if you need other information.

Stephen Richards [edited emails from public community support forum]

Recently, when I try to log into my amazon account, when I get to the password prompt, a window pops up from Defender saying firefox asked it to request a PIN. I close this window and proceed with any problem. How can I stop this annoying, useless action?

I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

Good afternoon,

I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed that it does not really matter if the password is set for the contents of logins.json, it does not change. What exactly is encrypted by Primary Password and how does it improve security?

I also tried to set the same password for different websites (I used a different mail tho) and the output in logins.json is different, which is even more confusing to me.

The output itself is kind of strange, the first part of it seems to be the same for almost all entries and looks like that: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwc.

Firefox requesting a "passkey" to sign into AOL. AOL says it's not them. it doesn't say what kind of passkey, how toset it up, where to get it, Nothing! Any ideas? I can get in on my tablet and phone, just not in Firefox.This request for a passkey just began a month or so ago, with no explanation.