Firefox Community Forum

I used the built in VPN, and now I either have to use private, or use a different browser entirely. I have uninstalled and reinstalled firefox, restarted both my internet and PC. I do not know what else to do.

Hi, I got a message the browser was updated and a VPN option added. The instruction said there would be a button on the toolbar, there wasn't. It then said if not, go to customize toolbar and add the button. However, there wasn't a button to add from the selection. So what's up??

I installed the VPN yesterday and now have a message from Microsoft stating there is unusual activity on my account - different IP address (IP address: 63.245.216.65) and the location being in the US not the UK. Is this because of the VPN?

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

I tried the firefox VPN. I Followed the instructions at:

https://support.mozilla.org/en-US/kb/built-in-vpn#w_are-any-websites-excluded-from-vpn-protection

But no 'VPN' button appears when I sign in (I am in a valid country and was told about the VPN by my browsers update). I have tried restarting and checking the toolbar, but the VPN button that is supposed to be there is not.

I wanted to use the Firefox browser VPN to check what the price of a certain Patreon subscription is in another country, but when the VPN is on, the website still correctly identifies my current location and shows me the price in my current country's currency. Is this a limitation of the VPN, or did I not set it up correctly?