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windows disappear

I had 3 windows open on my laptop, suddenly I only have 1. Where did the other two go??? The tabs aren't even showing up in my history. This is not the first time this… (tuilleadh eolais)

I had 3 windows open on my laptop, suddenly I only have 1. Where did the other two go??? The tabs aren't even showing up in my history. This is not the first time this has happened. I am beyond frustrated! Where do they go? How can I get them back? What can I do to stop this from happening????

Asked by carolleapike 4 mhí ó shin

Last reply by zeroknight 4 mhí ó shin

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Bookmarks Disappeared

After a computer reboot, ALL my bookmarks have disappeared. I'm running Firefox 98.0.2 on Mac 10.14.6 - I've followed all the 'help' advice: I opened firefox profiles, it… (tuilleadh eolais)

After a computer reboot, ALL my bookmarks have disappeared. I'm running Firefox 98.0.2 on Mac 10.14.6 - I've followed all the 'help' advice: I opened firefox profiles, it only shows one. I rebooted Firefox (I was left with bare bones) and still no bookmarks and still only one profile. I've looked in the computer 'library' and I can find nothing compressed (the bookmarkbackups folder has 15 items but all are dated 2022). Can someone please help me retrieve them, I'm in the middle of a project and NEED the bookmarks. Thank you in advance!

Asked by artcreeping 1 bhliain ó shin

Answered by artcreeping 1 bhliain ó shin

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Problems logging into and payment processing same site

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Setting… (tuilleadh eolais)

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Settings and allow cookies for that site and now I'm able to login. The additional problem I'm having is in the purchase page, I have put in all my information including credit card information. When I click place order, instead of completing the transaction, it takes me back to the same page I entered my payment information and never completes the transaction. I have tried it on my iPhone through Safari and I was able to login and complete the transaction. I would prefer to do this on my desktop computer running Firefox rather than my iPhone. Any help would be greatly appreciated.

Thanks, John

Asked by mcclungjohn 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

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restore / renew Authenticator

I once had Firefox connected to one of my three authentication apps on my iPhone (I forget which one, probably Google's). When I upgraded my iPhone, my authenticator app… (tuilleadh eolais)

I once had Firefox connected to one of my three authentication apps on my iPhone (I forget which one, probably Google's).

When I upgraded my iPhone, my authenticator apps lost their links and can't do their jobs. The lost connections include Firefox, and I see no way to reconnect. I've been over and over the help files.

I'm now using the permanent 10-character codes to restore Firefox Sync in my Firefox browsers on my four Macs. This is inconvenient and unsustainable.

Suggestions, please.

Asked by tarheel360vr 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

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Using Facebook links from internet searchs resets my back-button history

Whenever I click on a web search link that goes to Facebook, my Firefox browser back button is cleared. This makes it impossible to go back to my original search easily. … (tuilleadh eolais)

Whenever I click on a web search link that goes to Facebook, my Firefox browser back button is cleared. This makes it impossible to go back to my original search easily.

When I remember and notice, I open link in new tab to retain my history.
This started happening several months ago and can be frustrating when doing deep searches.
 I hope there is a security setting I am missing that is allowing Facebook access to my browsing history!
Thanks for your help!

Asked by rduckshow 1 bhliain ó shin

Answered by cor-el 1 bhliain ó shin

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PRIVACY

Hello, I'd like to know how to change the DOM storage location to a USB flash drive so that I can have all my history and cookies and offline data stored on that flash dr… (tuilleadh eolais)

Hello, I'd like to know how to change the DOM storage location to a USB flash drive so that I can have all my history and cookies and offline data stored on that flash drive. That way, I will always insert the USB drive prior to launching Mozilla firefox. Having to verify 2FA all the time is annoying as I always clear my history. I don't like leaving them on my PC anyway. I use a Macbook. Thanks.

Asked by dayodayowaynow7888 1 bhliain ó shin

Last reply by dayodayowaynow7888 1 bhliain ó shin

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eBay, Aliexpress don't load parts of the page (broken profile?)

Hi there, Firefox is my daily browser and a few websites are causing recurrent issues. Aliexpress randomly switches language and currency, but the most annoying problem… (tuilleadh eolais)

Hi there,

Firefox is my daily browser and a few websites are causing recurrent issues. Aliexpress randomly switches language and currency, but the most annoying problem is that it doesn't let me change it (clicking on it doesn't give the menu it's supposed to give), and searching any item in the search bar just gives the "spinning star symbol", and nothing else.

Similar issue in eBay: some menus just don't open, including submenus in the "Contact seller" form, which cripples the whole experience.

As a comparison: all these websites work fine in a slightly outdated Safari 14.1.2. and the most recent Vivaldi.

Now, I saw the issue being mentioned here 4 years ago.

What I tried:

  1. cookie /cache cleaning, which I did to no avail.
  2. Safe mode: no change
  3. Switched back privacy settings to "Standard": no change.
  4. Manually copied files from one profile folder to another: as could be expected, no change.
  5. I even tried a full refresh, but with extensive customization already performed over the years and most of it either in about:config or extensions, I couldn't spend the time re-setting everything back to normal.

FWIW a list of all files and folders shown in my profile folder. I specifically excluded the "known good" files (see step 4). Interestingly, FF also generated an "Invalidprefs.js" file.

Asked by cubytus 1 bhliain ó shin

Last reply by cubytus 1 bhliain ó shin

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Redirects

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University we… (tuilleadh eolais)

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University website (https://pass.stanford.edu/signin.html). It is not a specific website redirecting me, but rather some algorithm is detecting a google link and sending me to Stanford University instead . For instance, if I paste in a link to a particular location in Google Maps, I will end up at Stanford instead. I have no idea how to fix this, but it makes me avoid Firefox and use Chrome because Chrome does not redirect. I would rather use Firefox.

Asked by bruce98 1 bhliain ó shin

Answered by bruce98 1 bhliain ó shin

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Unwelcome pop-up on download

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of t… (tuilleadh eolais)

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of the icons I use for downloading images which is frustrating. If I right click on any of the downloads one of the options is to Clear Preview Panel, so I assumed it was called Preview Panel, but help does not know about that and I can't find how to stop it coming up (it used not to until I did something, I don't know what) It's driving me crazy.

Asked by Bazza43 1 bhliain ó shin

Answered by Dropa 1 bhliain ó shin

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Unable to login into Credit Union

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication… (tuilleadh eolais)

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication when entered, just sends me back to login again. A very repetative process whereby the 2 step authentication is not being recognized, thus back to login over and over again!

The process works correctly using Safari

MacOS 10.14.6, FF 99.0.1

Thanks

Asked by cldennis2014 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

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Bing!!!

When I use Firefox on my Mac, no matter what I have tried it keeps defaulting to the dreaded Bing Search Engine. I understand it has to do with Microsoft, but I don't use… (tuilleadh eolais)

When I use Firefox on my Mac, no matter what I have tried it keeps defaulting to the dreaded Bing Search Engine. I understand it has to do with Microsoft, but I don't use any of their products because I don't like them. In settings/search I can restore the default search engines & delete Bing, but it always reverts back to insisting on using Bing again. I have followed several threads about this issue without permanent resolution. Help??

Asked by kathycasey 1 bhliain ó shin

Last reply by margy809c 1 bhliain ó shin

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Spell check only works half the time.

Something changed a couple months ago where Firefox's spell check began only catching about half of my typos. Over the last 15 years I have become used to my browser prov… (tuilleadh eolais)

Something changed a couple months ago where Firefox's spell check began only catching about half of my typos. Over the last 15 years I have become used to my browser providing spell checking services, looking for the little red lines to point out my mistakes, so now that this feature has stopped working reliably I am constantly submitting items with embarrassing typos, having to go back and edit almost every single post I make after the fact. Is there any way to get this working properly again? Thanks.

Asked by VincentBrick 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

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How to increase the font size in the right click context menu? (2)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png) I found a similar 2018 query here at: https://supp… (tuilleadh eolais)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png)

I found a similar 2018 query here at: https://support.mozilla.org/en-US/questions/1241117#answer-1174375

and based on that exchange I added the following to userChrome.css file

/* FONT SIZE IN RIGHT CLICK MENU BOXES 5/1/22 */

  1. mainPopupSet menuitem,
  2. mainPopupSet menu { font-size: 16pt !important; }

/* */

I closed and reopened FF. This change has no effect on the menu font no matter what font-size value I enter. Have I done something wrong?

Asked by rarebooks 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

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Cold sweat: recovery codes didn't work!

Hi there, I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for… (tuilleadh eolais)

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

Asked by cubytus 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

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Automatic log outs.

Once every few days (and now every day) the browser logs out of me from every site/forum where I was logged in and this starts to be really annoying, what can I do? … (tuilleadh eolais)

Once every few days (and now every day) the browser logs out of me from every site/forum where I was logged in and this starts to be really annoying, what can I do?

Asked by nickrelated 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

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Download pane appears in upper right quadrant.

I always use the current Firefox on two Macintosh browsers running OS 10.14.6. Recently (in only one of the computers), if I download a file, a pane containing recent do… (tuilleadh eolais)

I always use the current Firefox on two Macintosh browsers running OS 10.14.6.

Recently (in only one of the computers), if I download a file, a pane containing recent downloads opens in the upper left-hand quadrant. This is distinct from the downloads portion of the "Library" area, and gets in the way of my ability to use Firefox efficiently.

I can't seem to find a way to keep this pane from repeatedly opening up as I download things. Can anyone help?

Asked by Etnier 1 bhliain ó shin

Answered by YongHan 1 bhliain ó shin

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PLEASE HELP ASAP - CANNOT CONNECT TO GOOGLE OR GMAIL!!!

What is going on? After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within f… (tuilleadh eolais)

What is going on?

After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to your Chrome.

Very unhappy with this

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

Asked by nz.jason.duncan 1 bhliain ó shin

Answered by nz.jason.duncan 1 bhliain ó shin