Firefox Community Forum

Hi, I have a disaster situation. I backed up my profile and then I wiped my computer running Ubuntu 20.04. I replaced it with Ubuntu 24.04. Now my profile seems to not be compatible with the Firefox installation on Ubuntu 24.04.

I followed this official instructions: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

I put my old profile in the ~/snap/firefox/common/.mozilla/firefox/ folder and I set the correct values in profiles.ini. But sadly when I start Firefox all my passwords, extensions and history are not there. I lost everything.

I'm super desperate. Please tell me I can fix this somehow. Why is the official documentation lying?

I disabled graphics acceleration and I have the same problem. I tried several distros, it's the same thing each time, Firefox crashes and it's impossible to surf. could someone help me? I'm on opensuse thunbelweed

Signature core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index More Reports Search UUID 319ba611-fc97-439f-9456-a9e8d0240613 Date Processed 2024-06-13 05:28:23 UTC Uptime 78 seconds (1 minute and 18 seconds) Install Age 47,424 seconds since version was first installed (13 hours, 10 minutes and 24 seconds) Install Time 2024-06-12 16:15:12 Product Firefox Release Channel release Version 126.0 Build ID 20240509170740 (2024-05-09) Buildhub data OS openSUSE Tumbleweed OS Version 6.9.1-1-default #1 SMP PREEMPT_DYNAMIC Fri May 17 11:59:46 UTC 2024 (0c0b0b5) Build Architecture amd64 CPU Info family 23 model 24 stepping 1 CPU Count 8 Adapter Vendor ID

Advanced Micro Devices, Inc. [AMD/ATI] (0x1002)

Adapter Device ID

Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] (0x15d8)

Startup Crash

False

Process Type parent MOZ_CRASH Reason (Sanitized)

no entry found for key

Crash Reason SIGSEGV / SEGV_MAPERR Crash Address 0x0000000000000000 Available Virtual Memory 4,520,636,416 bytes (4.52 GB) Available Page File 59,609,088 bytes (59.61 MB) Available Physical Memory 2,234,359,808 bytes (2.23 GB) EMCheckCompatibility

True

App Notes

openSUSE TumbleweedFP(D00-L1000-W0000000-T010) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+

Crashing Thread (75), Name: WRScene~ilder#1 Frame Module Signature Source Trust 0 libxul.so RustMozCrash context 1 libxul.so mozglue_static::panic_hook /usr/src/debug/firefox-126.0/mozglue/static/rust/lib.rs:98 inlined 1 libxul.so core::ops::function::Fn::call /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:79 cfi 2 libxul.so std::panicking::rust_panic_with_hook cfi 3 libxul.so std::panicking::begin_panic_handler::{{closure}} cfi 4 libxul.so std::sys_common::backtrace::__rust_end_short_backtrace cfi 5 libxul.so rust_begin_unwind cfi 6 libxul.so core::panicking::panic_fmt cfi 7 libxul.so core::option::expect_failed cfi 8 libxul.so core::option::Option<T>::expect /usr/src/debug/rustc-1.76.0-src/library/core/src/option.rs:894 inlined 8 libxul.so <std::collections::hash::map::HashMap<K, V, S> as core::ops::index::Index<&Q>>::index /usr/src/debug/rustc-1.76.0-src/library/std/src/collections/hash/map.rs:1338 inlined 8 libxul.so webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:141 inlined 8 libxul.so webrender::scene_building::SceneBuilder::get_space /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1258 cfi 9 libxul.so webrender::scene_building::SceneBuilder::process_common_properties /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1275 cfi 10 libxul.so webrender::scene_building::SceneBuilder::process_common_properties_with_bounds /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1320 inlined 10 libxul.so webrender::scene_building::SceneBuilder::build_item /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1435 cfi 11 libxul.so webrender::scene_building::SceneBuilder::build_all /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:977 inlined 11 libxul.so webrender::scene_building::SceneBuilder::build /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:588 cfi 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::process_transaction /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:593 inlined 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::run::{{closure}} /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:314 inlined 12 libxul.so core::iter::adapters::map::map_try_fold::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:92 inlined 12 libxul.so core::iter::traits::iterator::Iterator::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/traits/iterator.rs:2462 inlined 12 libxul.so <core::iter::adapters::map::Map<i> as core::iter::traits::iterator::Iterator>::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:118 inlined 12 libxul.so >::call_once /usr/src/debug/rustc-1.76.0-src/library/core/src/panic/unwind_safe.rs:272 inlined 14 libxul.so std::panicking::try::do_call /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:552 inlined 14 libxul.so std::panicking::try /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:516 inlined 14 libxul.so std::panic::catch_unwind /usr/src/debug/rustc-1.76.0-src/library/std/src/panic.rs:142 inlined 14 libxul.so std::thread::Builder::spawn_unchecked_::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/std/src/thread/mod.rs:528 inlined 14 libxul.so core::ops::function::FnOnce::call_once{{vtable.shim}} /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:250 cfi 15 libxul.so std::sys::unix::thread::Thread::new::thread_start cfi 16 firefox set_alt_signal_stack_and_start(PthreadCreateParams*) cfi 17 libc.so.6 start_thread /usr/src/debug/glibc-2.39/nptl/pthread_create.c:447 cfi 18 libc.so.6 __clone3

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue]

CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same laptop. I do NOT use any hard disk inside that laptop, just the Live DVD spinned by a DVD player. Only the RAM stores data => fresh new distro for every session - years ago, I created a Firefox account, and the Sync worked perfectly, and allowed me to back up my Bookmarks AND my Opened Tabs (they are stored in Mozzila's cloud, and after each sign in and a sync, they reappear in the left panel). Regarding the Synced Tabs, the left panel used to store all the previous Live DVD sessions (generally with the device's name: peppermint's Linux... (IIRC). - i do NOT use several devices, and do NOT wish to sync date acreoss them. I use Sync to get my Bookmarks and Opened Tabs synced across successive Firefox sessions, day after day. I worked perfectly well.

PROBLEM Since a few weeks, I noted that despite login and sync, on the left panel - Synced Tabs are now empty: no tabs synced at all => so I cannot seamlessly find back my opened tabs from one session to another (if I switch off my laptop, then later restart a new Live DVD session) - see screenshot = https://imgur.com/LO6jWLYl.png - Bookmarks are nevertheless still perfectly synced (see screenshot = https://i.imgur.com/Td0nbY2.png)

Many thanks for you help. Kind regards from Europe.

The credit card save/auto-fill option seems to have disappeared from the settings on Firefox. I previously had it set to 'off', but when there was an issue recently I found the option was gone - although the about:config was still showing credit card options. Has this option been removed from Firefox now?

I installed Firefox-ESR on my Raspberry PI and noticed that I cannot play Udemy videos. After some research I found that the Widevine plugin is missing and the OpenH264 Video Codec is also not installed. Following the instructions from similar issues didn't solve the problem. I ticked off and on the "Play DRM-controlled content" button but this only brings the widevine plugin for a moment and after that it disappears. In the network tab I see no activity when click on this button, i.e. Firefox does not send requests.

Additionally the OpenH264 Video Codec is not installed and never installs.

Any ideas how to solve this?

Hello. I recently moved from windows to Linux Mint, and noticed the behavior of the Picture in Picture window is different when resizing. On windows, the aspect ratio is kept. while on Linux, it is free form, making these black bars around the video, so I have to resize it very carefully to not show any black bars.

How can I make the PiP on Linux behave like on Windows? That means resizing keeping the aspect ratio.

Attached are the comparisons between Windows and Linux Mint.

Thank you very much!

I cannot use firefox. About the third or fourth tab or window I open hangs up, and then all of firefox hangs up. The triggering load can be from bookmarks or a new site. Have rebooted, re-opened: same problem. Have updated everything (including snap), same problem. Uninstalled and re-installed Firefox, same problem. Troubleshooting crashes and will not re-start

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

Having this issue with Youtube since a few days ago, on version 115.0.2 and 115.0.3, and only for videos encoded in AVC/H264. VP9 and AV1 encoded videos have no trouble buffering, only H264 is affected. Happens with or without adblocker, and on different OS. Cookies cleared, no dice.

Video would load the first 20-40 seconds, then does not buffer at all subsequently once it reaches the end of that portion. I have to skip a few seconds forward for it to load the next 20-40 secs, then it would get stuck again.

I can get around this issue by either lowering resolution to 480p (which looks terribly unwatchable), or turn VP9 streams back on (which does not work correctly on my setup, there's a driver bug that hasn't been fixed).

The sure way, and strange thing, is that AVC/H264 videos load and buffer with absolutely no issue when I'm logged out of my account. Also, works with no issue in Chromium, even while logged in.

Anyone facing this or similar issue recently too? Is it still ongoing for you?

I have a 'site' that is just files on my hard drive.

I need to click an anchor link such as: <a href="file:///dir1/dir2/dir3/dir4">Store Your Files Here</a> and have Firefox open the folder dir4 with the systems file manager. ( In my case the file manager is Nautilus ) ( Ubuntu 20.04 )

I have seen this: http://kb.mozillazine.org/Links_to_local_pages_do_not_work but it does not describe a scenario that uses the file:/// interface.

It also does not provide any information about how the files will be handled.

I can get the folder link to work currently , but it appears with the: 'Index of file///...' in a browser tab.

Obviously you can not use that for anything useful.

The main goal is to open the folder and be able to use the system file manager to include more content for the site without having to navigate to the folder manually. The folders I want to display are buried many levels down without the possibility of having descriptive names. I have ~121 pages/folders in this arrangement , and each one has content for each page. I would like to add a button on each of the 121 pages that will open each of the pages content folder.

Dear Technical Support,

I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor.

I'm having issues with the text and graphics of web pages, that are often mismatched or misaligned, with text being too large compared to graphical elements. See the enclosed pictures for an example; as you can see, this happens also on your website. Also, I've noted that pages (and plugins) appear to be "shrinked" as opposed to when viewed on Chrome, where they are shown to their true size.

Setting ui.textScaleFactor=100 and tweaking with layout.css.devPixelsPerPx did not change much. I must admit that I find this behavior quite strange, since HiDPI monitors have been around for more than a decade, and especially considering that this did not impact my experience with Firefox on Windows, using the same monitor and machine.

I hope to find an effective solution to this problem and look forward to your reply. Please let me know if I can be of any help in this matter.

Best regards, Federico

I noticed this morning that the radar site of theweathernetwork.com has stopped working on Firefox. I am running the latest Firefox from OpenSuse Tumbleweed. The strange thing is Vivaldi also has the same problem so I suspected it's not a Firefox problem. So I logged into Firefox on my two other Linux distros, Debian and Fedora and Firefox has the same problem on them!!. Strange that Vivaldi suffers the same problem, the radar site never loads in Firefox, and in Vivaldi it sort of loads but runs VERY slowly. I tried restarting Firefox in troubleshoot mode and it got as far as a page saying some browsers don't support the site and suggested I update my browser. It appears the radar site has made some sort of change which two browsers under Linux cannot cope with. Unfortunately the radar site of theweathernetwork.com is the best of all the sites available.

Hi all, I use to update Firefox with my Linux distribution package: I build the new package then upgrade it on the system. Anytime at the first launch of the new Firefox just installed version, it opens a new blank profile instead of my usual profile. I can set my usual profile as default by launch Firefox Profile Manager. So after update I launch from command line terminal or through launcher bar:

firefox -p

And It starts up profile manager, then I choose my usual profile and check it as default one. After that, when I open Firefox again, it uses my usual profile as expected.

Now the question: - is there a way to automate this procedure so I have not to repeat it anytime after I update the browser?

PS. I noticed my "profiles.ini" file is populated with a lot of profiles sections, likely maybe anytime I update, a new one is added in here. I don't know if it is a regular behavior or not.

I'm trying to migrate to the newest version of Firefox on an old installation of Fedora. I've downloaded and unpacked the installation files but can't identify the installer. All I probably need is the name, as I know how to make it executable and run it once I know what file it is.

When you use Google's Translator, this application automatically adds a link to Firefox's history each time you modify even a tiny bit of what you are translating.

This means that sometimes, you can add 1,000 links within a day when you incrementally translate a piece of text, what is the default way to do.

Today, two minutes of that work generated 40 links!

Example of a typical link:

https://translate.google.com/?hl=de&sl=de&tl=en&text=Manchmal%20ist%20es%20wichtiger%2C%20etwas%20zu%20schenken%2C%20als%20wie%20es%20beim%20Adressaten%20ankommt&op=translate

And that was only a small piece of text!

In my history, there are in between 50,000 of these, despite regularly deleting many of them.

Even on a relatively fast notebook, deleting 1,000 links in the history takes minutes.

I posted the problem to Google Translate as a feedback many times, but they never answered.

Is there a possibility within Firefox to selectively get rid of this permanent garbage?

That would be wonderful.

I try to set up Firefox Sync on Firefox on a VM on Fedora. I enter my e-mail and password. Then I get the message (after retrying): "Email resent. Add accounts@firefox.com to your contacts to ensure a smooth delivery." However, I do not get the email with the confirmation code.

My email address has this format j@xxxxx.org

My web site My web site allows user to login with .ejs Sign-up/Sign-in pages then delivers a React page. This works in Chrome and Safari. Https/SSL are provided by my host A2Hosting.

Firefox warns "Cookie “connect.sid” does not have a proper “SameSite” attribute value" when the cookie is set and then blocks the react page after login. If I enter the route that leads to the react page directly I can login and don't get the warning. In both cases the Storage tab in Dev tools shows the same settings for the cookie.

I made sure to remove any cookies for my site before testing the second scenario. I have tested this on Windows, Linux and Android versions of Firefox with the same results.

Here is my Express-Session instantiation ``` app.use(expressSession({

 store: new pgSession({
   pool: pool,
   tableName: 'session'
   // Insert connect-pg-simple options here
 }),
 secret: process.env.SECRET,
 resave: false,
 saveUninitialized: false,

cookie: {

   httpOnly: true,
   Secure: true,
   SameSite: "None",
   path: ['/'],
   maxAge: 60 * 60 * 1000 * 5
 }
 // Insert connect-pg-simple options here

})) ``` I've tried changing the path to include the react app route, I've added it to Cors white list and I converted it to open with an .ejs file instead of .html with no results.

Thanks for your support and for a great browser

Twice in the past 2-3 weeks I have had to restart the computer, Linux Mint 21.2 Firefox 124(when updated in the past couple of days), due to the mouse freezing up and not being able to move the mouse on the screen. That's not the current problem, but it might help direct things to the final solution.

After the most recent reboot last night now I'm having a rather problem. The up/down arrow keys are no longer scroll me up and down a webpage like they always have in the past. Instead of doing smooth scrolling like they always use to, now they are scrolling me up and down the links on a web page. For example, if I were to be on youtube it would first want to scroll me down the left side links before taking me through each and every video link, when the page goes to load in more videos than it wants to go back and scroll me down the left side links again. It acts like it is taking me through the html code, line by line, instead of scrolling me smoothly down the webpage. The only way I can scroll smoothly down the webpage is to use the mouse on the scrollbar on the right side. It does this both in normal mode and in Troubleshooting Mode.

I have checked and beret scrolling is false as well as beret_shortcut. Use autoscrolling, use smooth scrolling, show scrollbars and always underline links are all clicked on. Always use the cursor keys to navigate within pages is unclicked. I have tried different changes between clicking on and unclicking those options with no change being noticed.

How can I get this back to the way it used to run?

I have just encountered another of Mozilla's unwanted, unneeded changes.The three simple little characters that almost all programs show in the upper right hand corner on the screen. These are long standing and well understood icons that were easy to use to manage your windows. Need to switch between program windows? Press the - key. Need to enlarge the screen to its fullest, press the open box, finished working with this program/screen, just click the x-box. Pressing the "open box" would adjust the screen so you could use the cursor to make the screen the siz you needed.

It's not just that these features work and are understood, Mozilla makes changes with no explanation, no other options for doing the same thing (exception: I can close the window with File> Exit (or Close)

I just spent a week getting Thunderbird115+ to "work" and now I have to figure out how to recreate what I've lost on Firefox? Like other people seeking support have said, I want the Firefox I know back.