Firefox Community Forum

Hi Team, Hope you are doing well. I am not able to install firefox on my win 11 laptop Because of the error shown below. I tried to delete all temp files, I also, restarted my laptop several times and I did the scan to check corrupted files too. Please advice on the further steps.

Thank you.

It appears my Firefox system is operating under Windows 10, which creates an issue with my email because, currently I'm running the Windows 11 operating system!!!?

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Device: Windows 10 - Firefox

When: Jan 21, 2025 at 03:49 PM ET.)

  Is there a solution to this Problem?

Thanks, Ollie Moore

i have payed ma donation for Firexfox and reached to upload a Window 10 version but was unable to install it because it was a 64 bit and my pc is 32 bit.

May i be refund or can you send me the 32 bit version ?

Cordially.

Jean-Paul Rosselli [edited email from public support forum]

Win11 Pro 23H2 up-to-date, just d'ld "Firefox Installer.exe" and tried to run. Box pops up: "Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows IO or newer. Please click the 0K button for additional information." Exactly what does the Firefox installer query to determine the OS version?

my firefox keeps getting completely deleted from my system after repeatedly reinstalling and having it get delited from my windows 11 system i installed with administrator permission and the installation lasted for two days now this morning after working for about an hour it crashed twice on the third attempt to open it i found that it had been deleted what do reckon i do

They come in as Unconfirmed ######.crdownload I've tried the link on the Mozilla site and the link in the Microsoft store. I'm using Chrome as a browser & want to change.

I’ve had the Firefox app on my iPhone 15 and have used it many times as the search engine. I noticed now when I try to use it as a search engine it seems to be hijacked by DuckDuckGo as that is the search engine. Past searches would give me a Shortcuts to where I wanted to go but now all that’s gone. Trying to download it again it will not download

Hi,

Since the latest update, I have not been able to open firefox on a second profile I have on my Mac (I normally have 'work' and 'personal', both admins but the 'work' is the main one. It's the 'personal' firefox that is not opening.

It tryies to install the helper (a new thing), prompts me for the password, then doesn't do anything. The firefox icon bounces like it's doing something, but then doesn't. On my main profile, everything is normal and fine. I also think the 'helper' is already installed from the main profile, so it shouldn't need to do it.

Running a MacBook Pro, latest OS.

Help community!

This was a WIN 10 but has been professionally upgraded to 11 two times with last just a week ago. I have run Firefox as chose browser for years. Now they keep bumping me off & back on Google. Have tried to ID Firefox as chosen but they don't seem to hear. Even with Firefox symbol on my screen, now I click on it and Google comes up.

 Have tried downloading again without success.  Ff will not show up in a Program search.

What to do?????

Hi, I tried several times to install Firefox on a new PC. first time Firefox installed correctly, but as I wanted to have my profile copied, there were error message.

Scince then, each time I have deinstalled and reinstall Firefox it does not work correctly: During installation it still tell me that I do have older Firefox version and the installer will update this. After this it keeps telling me this:

Profil nicht vorhanden ( Profile not found) Ihr Profil "Firefox" kann nicht geladen werden. Es ist möglicherweise nicht vorhanden oder ein Zugriff ist nicht möglich. (Your “Firefox” profile cannot be loaded. It may not exist, or access is not possible.)

I would love to use Firefox, but at the moment I feel helpless.

Best regards, Sandra

I deleted the Google search app, and attempted to acquire Firefox, but I get a message that something happened and the download was incomplete. I have tried reloading the app and keep getting the same message.