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  • Cartlannaithe

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (tuilleadh eolais)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 10 mí ó shin

Last reply by FredMcD 10 mí ó shin

  • Cartlannaithe

Firefox suddenly keeps on crashing on all websites

suddenly all websites instantly crash on the latest version of firefox, including the addons.mozilla.org website crash id report: https://crash-stats.mozilla.com/report/i… (tuilleadh eolais)

suddenly all websites instantly crash on the latest version of firefox, including the addons.mozilla.org website

crash id report: https://crash-stats.mozilla.com/report/index/5de05ab1-8001-4ddb-9a5e-001eb0190312

Asked by davisr64yt 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Firefox turns off my GPU when hardware acceleration is on AND it broke my High Sierra install!

Hi, I was helping out a client and found a weird issue. 2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra. This Mac passes all Apple Hardware Tests, the S… (tuilleadh eolais)

Hi,

I was helping out a client and found a weird issue.

2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra.

This Mac passes all Apple Hardware Tests, the SSD is new, the RAM is good, the GPU is fine as well.

I can run Chrome or Safari with a dozen or more tabs open running video and it's fine. I have 6 Adobe CS apps open and testing, it's fine.

As soon as I run Firefox and have more than 3 tabs going. the screen goes black or I get the scrambled pink and green video artifacts that point at a failing GPU.

Stranger still... with zero other apps installed or system add-ons running, the third time I was able to replicate the behavior, I restarted... and the High Sierra install was broken and I had to reinstall clean from scratch. (A huge waste of my time by the way).

I did find the black screen issue in your forums:

https://support.mozilla.org/en-US/questions/1219380#answer-1116117

I turned off hardware acceleration, I am running the current video drivers for this Radeon card.

I burned an entire day of my life troubleshooting this issue. Because it presented itself as a GPU issue and these 2010 iMacs eventually cook their GPUs, I started there... because I'm not a daily Firefox user, it never occurred to me that your software was at fault.

Because I don't want to test your myriad solutions to get back to zero, my recommendation to my client is to not use your product in it's current incarnation on older hardware. As I stated before, Chrome and Safari current versions cause zero problems and frankly, that's a quicker fix.

Asked by bobdow 1 bhliain ó shin

Last reply by WestEnd 1 bhliain ó shin

  • Cartlannaithe

Pink dots and lines after update to 64.0

Hi! After update to ver.64.0 I have problem with pink(or purple) dots and lines in images. I got it only in ver 64.0 for Mac OS, in previous versions everything good. I d… (tuilleadh eolais)

Hi! After update to ver.64.0 I have problem with pink(or purple) dots and lines in images. I got it only in ver 64.0 for Mac OS, in previous versions everything good. I deleted my profile, restarted the browser without add-ons, but it did't help.

Asked by krealz 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin