Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

ive just lost all my tabs and settings repeatedly

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from histo… (tuilleadh eolais)

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from history as every time i open firefox, a second window opens and then keep cycling thru all the pasty websites i have visited and i cant stop it

Asked by Kevin Borg 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Possible IPC memory leak - how to pinpoint the culprit?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up… (tuilleadh eolais)

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Asked by Sewana 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Having trouble with Firefox being slow when first starting

Ever since version 88 or 89 Firefox has started being slow to load. I have tried everything. Uninstalled it, reinstalled it. Started it in safe mode. Started it without t… (tuilleadh eolais)

Ever since version 88 or 89 Firefox has started being slow to load. I have tried everything. Uninstalled it, reinstalled it. Started it in safe mode. Started it without the 4 addons I use. Refreshed it. Started it as a new installation with nothing on it without signing in. People have tried to direct me to troubleshooting and basically threw up their hands and chalked it up to user error. All why Chrome and Brave with all the same settings and addons open immediately and run smoothly with no issues. So I know it’s not user error. There have been a few updates for Firefox but none of them fixed anything. No one has been able to help me fix the issue. I don’t know what it is and have never had this issue before with any browser. It’s slow loading the first time I open it and then works fine afterwards, albeit more slowly than Chrome or Brave. Also, Firefox is installed on my SSD drive in my gaming laptop running more than enough memory and with a Nvidia 1060 with updated drivers.

Asked by Dyrelogan 2 bhliain ó shin

Last reply by Tombarkas 1 bhliain ó shin

  • Cartlannaithe

Unable to access many sites, which I could previously

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to … (tuilleadh eolais)

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

Asked by arf112 1 bhliain ó shin

Last reply by jscher2000 - Support Volunteer 7 mí ó shin

  • Cartlannaithe

Widevine plugin will not install, toggling DRM and other troubleshooting steps not working

Ok, so I installed Firefox today, and tried to watch Discovery+, it kept saying it was installing components to play the audio and video and never seemed to actually inst… (tuilleadh eolais)

Ok, so I installed Firefox today, and tried to watch Discovery+, it kept saying it was installing components to play the audio and video and never seemed to actually install them. I finally figured out it's the widevine plugin sitting there with a yellow bar saying it's going to install soon but never does.

I went through nearly an hour of troubleshooting, and nothing has worked. I tried toggling the DRM option on and off, restarting the browser and PC, reinstalling Firefox, restarting my modem, disabling and enabling the plugin itself, going to all the streaming sites I use, attempting to manually install the plugin, etc.

As far as I know, I'm not using an antivirus, I don't have my VPN on, any other extensions or plugins, pihole, or anything else I saw in other support queries. I'm just going crazy trying to fix this since it seems nothing works.

Asked by gnosisu 8 mí ó shin

Last reply by cor-el 8 mí ó shin

  • Cartlannaithe

graphics displayed over text

On some websites (e.g. the Guardian newspaper) Firefox displays graphics overlaying the text, making the page unreadable. Same page works fine in Chrome. Thoughts? … (tuilleadh eolais)

On some websites (e.g. the Guardian newspaper) Firefox displays graphics overlaying the text, making the page unreadable. Same page works fine in Chrome. Thoughts?

Asked by f.cowell 2 bhliain ó shin

Last reply by joe2con 1 bhliain ó shin

  • Cartlannaithe

Firefox Requiring Refresh

Firefox now requires a refresh to use every time it's opened. If I don't it keeps displaying that every page I attempt to go to has an expired https. It requests that I c… (tuilleadh eolais)

Firefox now requires a refresh to use every time it's opened. If I don't it keeps displaying that every page I attempt to go to has an expired https. It requests that I contact the owner to notify them of the problem and to try again. It does not connect to any webpage without a refresh. I've attempted troubleshooting mode and without a refresh, it still does not work. The refresh only lasts for about 10-15 minutes before another is required. All extensions are removed and even just attempting to go to google.com results in the same problem.

Asked by LupisLupine 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

Firefox Browser 102.0(64bit)

When I login to URL https://www.ohiogasprices.com/index.aspx?mss=286965 with Firefox there is a long delay (~5min.). This happens with multiple machines and locati… (tuilleadh eolais)

When I login to URL

 https://www.ohiogasprices.com/index.aspx?mss=286965  

with Firefox there is a long delay (~5min.). This happens with multiple machines and locations (w/ Windows 10p and Windows 11p). This started a few weeks ago, I'm wondering if an update is to blame.

It all works fine with Microsoft Edge.

Asked by FWO-BOH 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Shopify page doesn't load anymore

Hi I have a Shopify account and since the Firefox 99 update my Shopify shop page doesn't load any more, showing an error message. I have had to download Chrome in order t… (tuilleadh eolais)

Hi I have a Shopify account and since the Firefox 99 update my Shopify shop page doesn't load any more, showing an error message. I have had to download Chrome in order to access my shop - really annoying. Have anyone been able to troubleshoot the problem? I find it really affects my ability to do business and I am feeling let down by Firefox. I am adding a screenshot of the error message. I can access my shop without any trouble on Edge or Opera browsers. Firefox is the only one having issue...

Asked by Cat 1 bhliain ó shin

Last reply by jscher2000 - Support Volunteer 1 bhliain ó shin

  • Cartlannaithe

Website malfunction

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying … (tuilleadh eolais)

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Asked by davidNwillems 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

EMAIL IS BROKEN

WHEN LOGGED IN TO MY EMAIL THROUGH FIREFOX, THE EMAIL WEB SITE CHANGES TO CTV AFTER ABOUT 15 MINUTES. I REINSTALLED FIREFOX AND IT WORKED OK FOR ABOUT 2 DAYS, NOW IT IS … (tuilleadh eolais)

WHEN LOGGED IN TO MY EMAIL THROUGH FIREFOX, THE EMAIL WEB SITE CHANGES TO CTV AFTER ABOUT 15 MINUTES. I REINSTALLED FIREFOX AND IT WORKED OK FOR ABOUT 2 DAYS, NOW IT IS DOING IT AGAIN. WHENIT IS ACTING LIKE THIS I CAN NOT SEND AN ATTACHMENT ETHER. NOT SURE ABOUT THE PLUG INS. THANKS

Asked by JOHNANDDOREEN 1 bhliain ó shin

Last reply by jonzn4SUSE 1 bhliain ó shin

  • Cartlannaithe

Just got a new MacBook Pro and cannot copy images in Firefox

Ever since I got my new machine, running Monterey 12.0.1 Firefox will not copy images to the clipboard. Doesn't matter whether I use the trackpad, the menu, what webite … (tuilleadh eolais)

Ever since I got my new machine, running Monterey 12.0.1 Firefox will not copy images to the clipboard. Doesn't matter whether I use the trackpad, the menu, what webite etc, it simply will not copy an image. Copying images still works in Chrome, Safari, and all my other software. It's only Firefox (running version 95.0.2 (64-bit)).

Asked by rdhancock 1 bhliain ó shin

Last reply by Chris Ilias 1 bhliain ó shin

  • Cartlannaithe

secure.ipower.com. PR_CONNECT_RESET_ERROR

I get this error secure.ipower.com. PR_CONNECT_RESET_ERROR when I try to get in contact with www.ipower.com my Internet website service. Any ideas I have tried to access … (tuilleadh eolais)

I get this error secure.ipower.com. PR_CONNECT_RESET_ERROR when I try to get in contact with www.ipower.com my Internet website service. Any ideas I have tried to access functions in Firefox & Google get the same message. Does anyone know if this company is down, out of business or ???

Kindest Regards David Tozer

Asked by DinkyClub.net 1 bhliain ó shin

Last reply by David Tozer 1 bhliain ó shin

  • Cartlannaithe

Firefox taking a really long time loading after startup

I am using Windows 10 on an Aspire E17. After startup over the last month or more, I have found that Firefox is taking an exxxxxtremely long time to load - something appr… (tuilleadh eolais)

I am using Windows 10 on an Aspire E17. After startup over the last month or more, I have found that Firefox is taking an exxxxxtremely long time to load - something approaching 10 minutes at time. I have the opening page set as Google and that seems to be the one that loads the longest, others pages less so. Some of this is also due to Windows' MsMpEng.exe, which is of the habit of hogging around 100% of memory resources according to task manager.

Any suggestions?

Asked by Lover_of_Goats 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

"start with previous tabs" is no longer possible

Hello, I'm teaching German as a foreign language - both f2f and online via Zoom. Up until recently I could call up the websites I would need for the online training, turn… (tuilleadh eolais)

Hello, I'm teaching German as a foreign language - both f2f and online via Zoom. Up until recently I could call up the websites I would need for the online training, turn off the computer to save power and when I started it again the next day, all the tabs from the previous session would automatically reappear when I started Firefox. But now I cannot click the option "Open previous windows and tabs". I really don't want to completely delete this program and start from scrap because I'm scared I might lose all the bookmarks I collected for my job over the years. So could you please help me fix this problem without having to resort to drastic measures? Thank you so very much, kind regards, Silke Eckelmann

Asked by eckelmanns 9 mí ó shin

Last reply by cor-el 9 mí ó shin

Help with Firefox crashing on a mac

Every time I try to login to a different page my firefox crashes. bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f82502305… (tuilleadh eolais)

Every time I try to login to a different page my firefox crashes.

bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f8250230530 5/30/23, 9:46 AM View bp-011a67c7-c9f4-402e-9be8-7710d0230530 5/30/23, 9:46 AM View bp-d034b95f-b15a-49d8-ace5-1b0b50230530 5/30/23, 9:46 AM View bp-6e1730c2-125b-4323-98ff-9b97c0230530 5/30/23, 9:46 AM View


I also did get the attached message, wasn't forsure if this was apart of the issue?

I have tried to dump the preferences, clear cache, restart, clear history.

Asked by debraputnam23 3 mhí ó shin

Last reply by TyDraniu 3 mhí ó shin

  • Cartlannaithe

Password

Witam mam problem z przeglądarką, a mianowicie od ok. miesiąca znikają mi hasła oraz loginy do strony https://portal.librus.pl/rodzina, czy to wina przeglądarki? Jeśli ni… (tuilleadh eolais)

Witam mam problem z przeglądarką, a mianowicie od ok. miesiąca znikają mi hasła oraz loginy do strony https://portal.librus.pl/rodzina, czy to wina przeglądarki? Jeśli nie to jak można to naprawić lub cokolwiek zrobić. Z góry dziękuję za pomoc.

Asked by Bobi Digitall 1 bhliain ó shin

Last reply by TyDraniu 1 bhliain ó shin