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Youtube streaming video freezes, but audio still going ok

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple min… (tuilleadh eolais)

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple minutes, while audio track is still playing in the background. Based on the comments from the stream chat, other people have this issue too. Why? How to fix it? It is annoying. Internet connection is ok. Other browsers no issue. OS Linux Mint 20 Ulyana 64-bit Kernel Linux 5.4.0-172-generic x86_64 MATE 1.24.0 Mozilla Firefox 123.0 (64-bit)

Asked by ondrej123 3 seachtaine ó shin

Last reply by zeroknight 1 seachtain ó shin

Access Denied

When I try to login to the Tesco website I get this message: Access Denied You don't have permission to access "http://www.tesco.com/account/login/en-GB?" on this server.… (tuilleadh eolais)

When I try to login to the Tesco website I get this message: Access Denied You don't have permission to access "http://www.tesco.com/account/login/en-GB?" on this server.

Reference #18.26cc19b8.1700669440.3c27026b

I have cleared History plus cookiies and site data and cached web content

But I'm still unable yo login to this site.

Asked by robert.cowtan 4 mhí ó shin

Last reply by cor-el 4 mhí ó shin

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (tuilleadh eolais)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 1 mhí ó shin

Last reply by cor-el 2 sheachtain ó shin

Why can't Firefox copy text anymore?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using ver… (tuilleadh eolais)

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

Asked by FirefoxUser73 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

firefox font displayed poorly on some webpages that use Roboto font. I don't have that font installed.

Some websites display poorly on Firefox 119.0 on my Dell computer running Windows 11. Some of the letters of the fonts are too thin and hard to read. They display correct… (tuilleadh eolais)

Some websites display poorly on Firefox 119.0 on my Dell computer running Windows 11. Some of the letters of the fonts are too thin and hard to read. They display correctly in Edge.

I have used Inspect Element to see that the font is: font-family: Roboto, Helvetica, Arial, sans-serif;

The problem goes away if I change this to: font-family: Helvetica, Arial, sans-serif;

I do not have the Roboto or Helvetica fonts installed on my computer.

The problem fixes itself if I turn off the setting for "Allow pages to choose their own fonts, instead of your selection above." However, this is not a good solution, because it introduces other issues.

Any help or suggestions would be greatly appreciated.

I have researched this for several hours and tried many of the suggestions online.

1) I have disabled all extensions. 2) I don't have any Themes installed in Firefox. 3) I have tried "Smooth edges of images and text" turned on and off. 4) The problem still occurs when running Firefox in Safe Mode. 5) I don't have a "High Contrast theme" enabled in the OS settings. 6) I am not running uBlock Origin. 7) I have played with Clear Type but the problem was occurring before that. I have tried modifying Firefox's gfx.font_rendering.cleartype_params.gamma to the value of GammaLevel from Windows's registry Computer\HKEY_CURRENT_USER\Software\Microsoft\Avalon.Graphics\DISPLAY1. 8) I haven't installed any fonts on my computer. 9) I tried setting security.sandbox.content.level = 1.

Asked by daniel301 4 mhí ó shin

Last reply by cor-el 4 mhí ó shin

Firefox won't play videos

Whenever I try to play videos on Firefox, the elements don't load right and no video will begin. On Youtube, this is usually either a blank page with no video element, o… (tuilleadh eolais)

Whenever I try to play videos on Firefox, the elements don't load right and no video will begin. On Youtube, this is usually either a blank page with no video element, or I get an error stating that the video can't be played. On Twitch, I get the streamer's default 'not streaming' message, even if they are live, and VODs don't work. I have several extensions to protect privacy and block ads, but even if they are all turned off I still have this problem. I've also tried turning my VPN off and on, and setting it to various different locations. Nothing works. I can watch videos on another browser without issue. My extensions: Facebook Container Privacy Badger Flash Block Plus SponsorBlock Bypass Paywalls Outline AdNauseum

Asked by cassidy.radtke 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

Browser not opening full screen

Hello, when I open the Firefox browser from my taskbar it does not open as a full browser page as Image 3. I have to click on the full-screen icon twice to get it open i… (tuilleadh eolais)

Hello, when I open the Firefox browser from my taskbar it does not open as a full browser page as Image 3.

I have to click on the full-screen icon twice to get it open in full screen as in Image 4.

Please can you help?

Asked by mark208 3 mhí ó shin

Last reply by cor-el 3 mhí ó shin

html5 video full screen mode exits randomly: multiple browser windows, multiple monitors.

I often like to have 2 browser windows open with multiple tabs going on each window. Recently, however I noticed that whenever I watch a video in full screen mode on one … (tuilleadh eolais)

I often like to have 2 browser windows open with multiple tabs going on each window. Recently, however I noticed that whenever I watch a video in full screen mode on one monitor then I switch focus to the second browser window to do other various activities, the video playing on the other monitor will sometimes exit out of full screen mode and continue playing in the original embedded small screen size. So far I've tried disabling all but the most essential extensions, put the theme back to the default mode, made sure my graphics card is fully updated, and even attempted a few setting changes people have recommended for fixing similar issues, but nothing seems to work.

As of right now, the only workaround would be to use the picture in a picture mode and put that to full screen, but that isn't ideal as picture in picture mode is set to be "always on top". I could also use a different browser, like Chome on my second monitor which doesn't seem to cause the video to exit full screen mode, but again, I typically prefer to use firefox for most things online.

Anyway, I'm now out of ideas on what to try to get firefox to behave in the way I want it to.

Asked by saholiday 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

spotify not playing on firefox for mac

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify. Every time I try to play a… (tuilleadh eolais)

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify.

Every time I try to play a song on the browser version of Spotify, it cycles through several quickly without playing anything and eventually displays an error message that says: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've seen others with similar issues (https://support.mozilla.org/en-US/questions/1431659) but the suggested fixes aren't working for me. My Firefox is up-to-date, I have DRM controlled content enabled, as well as the Widevine Content Decryption Module.

Looking for any suggestions!

Asked by ma285598119 1 lá ó shin

Last reply by zeroknight 23 uair ó shin

web site comments

There are sites, including yahoo that all my comments are coming back as "comment failed to publish" or other sites where comment section just not there. Seemed like this… (tuilleadh eolais)

There are sites, including yahoo that all my comments are coming back as "comment failed to publish" or other sites where comment section just not there. Seemed like this started happening after a recent Firefox update. I have contacted web sites, my protection service and they have, after research come back with problem is Firefox. If there' something I've done or not done to have this happen, let me know. It DOES NOT happen when I use, as example Edge or anyone else. Thanks......Mike

Asked by mike X 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

Firefox 120.0.1 Memory Leaks, Windows 11 & 10, not a new issue

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had … (tuilleadh eolais)

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had about 30 tabs open.

Today I tried Firefox about:memory "Minimize Memory Usage" several times, and it was largely ineffective.

I did a "create memory dump file" of one 5+GB bloated thread using task manager, but can't find a way to upload the compressed archive with this report for analysis. Finding a way to report this issue was quite a challenge. It seems most help avenues are now missing/moved, and other reports of this type of issue are "Archived".

I tried killing the 2 bloated Firefox threads and checked for tabs which might be missing or malfunctioning. Everything continued to run normally while more than 10GB of memory was returned to system use. Leaving these bloated threads overnight doesn't improve anything, in fact I can often get up and find my machine is completely out of memory because Firefox consumed it all. My smallest machines have 16GB RAM.

These memory issues aren't new. I've been reporting them off and on for more than a decade. They get better for a few months after reporting, then they get bad again in a few more months. The battle to get memory leaks fixed is continuous while Firefox springs more leaks.

I'd like to give you the memory image I generated so you'll at least have some real data to look at and analyze for this report.

The attached task manager snapshot image is a very minor example of this issue. The numbers keep increasing like there are one or more large memory leaks.

Asked by Craiga 3 mhí ó shin

Last reply by cor-el 3 mhí ó shin

Streaming keeps freezing, buffering for ever

So my firefox recently started freezing while watching live streams on both youtube and kick. It'll freeze and buffer forever until I either refresh (kick) or hit the gre… (tuilleadh eolais)

So my firefox recently started freezing while watching live streams on both youtube and kick. It'll freeze and buffer forever until I either refresh (kick) or hit the grey "live" button on youtube and the whole freezing thing repeats again after 2 minutes. Add-ons and internet speeds attached

Asked by hyosinercc 4 mhí ó shin

Last reply by zeroknight 4 mhí ó shin

This network is blocked due to unaddressed abuse complaints about malicious behavior.

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page This network is blocked due to unaddressed abus… (tuilleadh eolais)

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

Asked by thdegroote18 4 mhí ó shin

Last reply by jscher2000 - Support Volunteer 3 seachtaine ó shin

Error while Online-Streaming

Hello there, while trying to stream a Live-Stream i unfortunately get the following error, while the stream is loading: "Playback cannot continue. No available working … (tuilleadh eolais)

Hello there,

while trying to stream a Live-Stream i unfortunately get the following error, while the stream is loading: "Playback cannot continue. No available working or supported playlists."

Is anybody else encountering this issue?

Thanks in advance.

Sincerely

Asked by PommesRW 4 mhí ó shin

Last reply by zeroknight 4 mhí ó shin

youtube.com

When you click on the player in YouTube, it lights up, how to turn off the backlight. If I click on the play button, the button is highlighted and I can’t press the space… (tuilleadh eolais)

When you click on the player in YouTube, it lights up, how to turn off the backlight. If I click on the play button, the button is highlighted and I can’t press the spacebar to press stop or play

Asked by welsevul1996 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Firefox shows garbled text since 121.0

Ever since the last update the browser's font has been garbled (tabs, address bar, settings page, etc). Some websites show this problem too. I tried downgrading back to… (tuilleadh eolais)

Ever since the last update the browser's font has been garbled (tabs, address bar, settings page, etc). Some websites show this problem too.

I tried downgrading back to 119 and it displays fine. I was force updated back to 121 and it's broken again.

Asked by dale 2 mhí ó shin

Last reply by cor-el 2 mhí ó shin

Firefox no longer opens previous session

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer per… (tuilleadh eolais)

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer performs a such. Was never an issue until a few days ago.

Asked by bheffe 4 mhí ó shin

Last reply by cor-el 4 mhí ó shin

Tab Crashing When Loading YouTube - Mac Desktop (Using Firefox 121.0)

Hello! Like many before me, the tabs crash every time I got to YouTube. The only message I get is "Gah. Your tab just crashed. We can help! Choose Restore This Tab to … (tuilleadh eolais)

Hello! Like many before me, the tabs crash every time I got to YouTube. The only message I get is

"Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." This option does NOTHING to solve the issue.

Not sure why, but I've never had this issue before until about a week ago. I don't want to use another browser. I prefer Firefox.

I am currently using Firefox 121.0.

Any information/assistance would be greatly appreciated.

Thank you!

Asked by sondrasaintlewis 2 mhí ó shin

Last reply by cor-el 2 mhí ó shin

Error message: "No video with supported format and MIME type found" with mp3 files

I'm getting the error message "No video with supported format and MIME type found" with mp3 files at https://www.gatherthepeople.org/test/styled-7/page-3/ when using Fire… (tuilleadh eolais)

I'm getting the error message "No video with supported format and MIME type found" with mp3 files at https://www.gatherthepeople.org/test/styled-7/page-3/ when using Firefox 123.0 on my M1 (ARM) iMac running OS 14.3.1; when using Firefox 123.0 on my M1 (ARM) MacBook Air running OS 14.3.1; when using Firefox 123.0 on Win 11;and when using Firefox 115.8 on my Intel MacBook Pro running OS 10.14.6.

The same mp3 files (https://www.gatherthepeople.org/test/styled-7/page-3) play without any problem with Chrome and Safari on the Mac and with Edge on Win 11 .

Thanks

Asked by Moshe ben Asher 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Font rendering issues with hardware acceleration enabled

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while… (tuilleadh eolais)

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while of browsing on all websites, regardless of font family. See the attached screenshots.

Windows 11 Pro (upgraded from 10 where the problem also occured), GeForce GTX 1070Ti, 2x 4k monitor.

I reinstalled nVidia drivers from scratch, cleared the Firefox data, even experimented a bit with Direct2D settings in about:config; disabling the extensions (ABP, Simple Tab Groups) does not help either. The problem disappears completely when the hardware acceleration is off, but obviously I would like to have it on (for Google Maps, Twitch, hi-res videos, etc.)

I've always loved Firefox and still do. How do I make it love me back? ((-;

Asked by mail1896 5 mhí ó shin

Last reply by zeroknight 5 mhí ó shin