Firefox Community Forum

Hi,

When I seek in videos, for example on youtube, it almost always hangs the entire machine. The same issue happens randomly as videos run, eg after about 5-7 minutes.

I'm struggling to get more information on what is happening (eg logs) because the whole system hangs.

Here are some things I have discovered:

1. I can reproduce in a fresh profile 2. I can reproduce with the flatpak version 3. I can't reproduce in the Brave browser 4. I can't reproduce the problem on Windows, only on this Linux machine

I'm running on Linux (debian bookworm). I'm using wayland. I have an intel i915 GPU (Alder Lake).

The problem started recently (last few days), but I'm not able to nail down exactly what changed.

What I really want is any way to get more information about what is happening - logs or debug output or whatever. Then I can work out if the bug is in Firefox, or something else on my system (eg intel graphics drivers)

Thanks, Cal

What is this??? Information Your browser is being managed by your organization. about:policies#documentation

Documentation Policy Name 3rdparty Set policies that WebExtensions can access via chrome.storage.managed. AllowedDomainsForApps Define domains allowed to access Google Workspace. AllowFileSelectionDialogs Allow file selection dialogs. AppAutoUpdate Enable or disable automatic application update. AppUpdatePin Prevent Firefox from being updated beyond the specified version. AppUpdateURL Set custom app update URL. Authentication Configure integrated authentication for websites that support it. AutofillAddressEnabled Enable autofill for addresses. AutofillCreditCardEnabled Enable autofill for payment methods. AutoLaunchProtocolsFromOrigins Define a list of external protocols that can be used from listed origins without prompting the user. BackgroundAppUpdate Enable or disable the background updater. BlockAboutAddons Block access to the Add-ons Manager (about:addons). type: boolean BlockAboutConfig Block access to the about:config page. BlockAboutProfiles Block access to the about:profiles page. BlockAboutSupport Block access to the about:support page. Bookmarks Create bookmarks in the Bookmarks toolbar, Bookmarks menu, or a specified folder inside them. CaptivePortal Enable or disable captive portal support. Certificates Add certificates or use built-in certificates. Containers Set policies related to containers. ContentAnalysis Enable or disable connection to data-loss-prevention agent. Cookies Allow or deny websites to set cookies. DefaultDownloadDirectory Set the default download directory. DisableAccounts Disable account-based services, including sync. DisableAppUpdate Prevent the browser from updating. DisableBuiltinPDFViewer Disable PDF.js, the built-in PDF viewer in Firefox. DisabledCiphers Disable ciphers. DisableDefaultBrowserAgent Prevent the default browser agent from taking any actions. Only applicable to Windows; other platforms don’t have the agent. DisableDeveloperTools Block access to the developer tools. DisableEncryptedClientHello Disable use of the TLS feature Encrypted Client Hello (ECH). DisableFeedbackCommands Disable commands to send feedback from the Help menu (Submit Feedback and Report Deceptive Site). DisableFirefoxAccounts Disable account-based services, including sync. DisableFirefoxScreenshots Disable the Firefox Screenshots feature. DisableFirefoxStudies Prevent Firefox from running studies. DisableForgetButton Prevent access to the Forget button. DisableFormHistory Don’t remember search and form history. DisableMasterPasswordCreation If true, a Primary Password can’t be created. DisablePasswordReveal Do not allow passwords to be revealed in saved logins. DisablePocket Disable the feature to save webpages to Pocket. DisablePrivateBrowsing Disable Private Browsing. DisableProfileImport Disable the menu command to Import data from another browser. DisableProfileRefresh Disable the Refresh Firefox button in the about:support page. DisableSafeMode Disable the feature to restart in Safe Mode. Note: the Shift key to enter Safe Mode can only be disabled on Windows using Group Policy. DisableSecurityBypass Prevent the user from bypassing certain security warnings. DisableSetDesktopBackground Disable the menu command Set as Desktop Background for images. DisableSystemAddonUpdate Prevent the browser from installing and updating system add-ons. DisableTelemetry Turn off Telemetry. DisableThirdPartyModuleBlocking Prevent the user from blocking third-party modules that get injected into the Firefox process. DisplayBookmarksToolbar Display the Bookmarks Toolbar by default. DisplayMenuBar Display the Menu Bar by default. DNSOverHTTPS Configure DNS over HTTPS. DontCheckDefaultBrowser Disable check for default browser on startup. DownloadDirectory Set and lock the download directory. EnableTrackingProtection Enable or disable Content Blocking and optionally lock it. EncryptedMediaExtensions Enable or disable Encrypted Media Extensions and optionally lock it. ExemptDomainFileTypePairsFromFileTypeDownloadWarnings Disable warnings based on file extension for specific file types on domains. Extensions Install, uninstall or lock extensions. The Install option takes URLs or paths as parameters. The Uninstall and Locked options take extension IDs. ExtensionSettings Manage all aspects of extension installation. ExtensionUpdate Enable or disable automatic extension updates. FirefoxHome Configure Firefox Home. FirefoxSuggest Configure Firefox Suggest. GoToIntranetSiteForSingleWordEntryInAddressBar Force direct intranet site navigation instead of searching when typing single word entries in the address bar. Handlers Configure default application handlers. HardwareAcceleration If false, turn off hardware acceleration. Homepage Set and optionally lock the homepage. HttpAllowlist Origins that will not be upgraded to HTTPS. HttpsOnlyMode Allow HTTPS-Only Mode to be enabled. InstallAddonsPermission Allow certain websites to install add-ons. LegacyProfiles Disable the feature enforcing a separate profile for each installation. LegacySameSiteCookieBehaviorEnabled Enable default legacy SameSite cookie behavior setting. LegacySameSiteCookieBehaviorEnabledForDomainList Revert to legacy SameSite behavior for cookies on specified sites. LocalFileLinks Allow specific websites to link to local files. ManagedBookmarks Configures a list of bookmarks managed by an administrator that cannot be changed by the user. ManualAppUpdateOnly Allow manual updates only and do not notify the user about updates. NetworkPrediction Enable or disable network prediction (DNS prefetching). NewTabPage Enable or disable the New Tab page. NoDefaultBookmarks Disable creation of the default bookmarks bundled with Firefox, and the Smart Bookmarks (Most Visited, Recent Tags). Note: this policy is only effective if used before the first run of the profile. OfferToSaveLogins Enforce the setting to allow Firefox to offer to remember saved logins and passwords. Both true and false values are accepted. OfferToSaveLoginsDefault Set the default value for allowing Firefox to offer to remember saved logins and passwords. Both true and false values are accepted. OverrideFirstRunPage Override the first run page. Set this policy to blank if you want to disable the first run page. OverridePostUpdatePage Override the post-update “What’s New” page. Set this policy to blank if you want to disable the post-update page. PasswordManagerEnabled Enable saving passwords to the password manager. PasswordManagerExceptions Prevent Firefox from saving passwords for specific sites. PDFjs Disable or configure PDF.js, the built-in PDF viewer in Firefox. Permissions Configure permissions for camera, microphone, location, notifications, and autoplay. PictureInPicture Enable or disable Picture-in-Picture. PopupBlocking Allow certain websites to display popups by default. PostQuantumKeyAgreementEnabled Enable post-quantum key agreement for TLS. Preferences Set and lock the value for a subset of preferences. PrimaryPassword Require or prevent using a Primary Password. PrintingEnabled Enable or disable printing. PromptForDownloadLocation Ask where to save files when downloading. Proxy Configure proxy settings. RequestedLocales Set the list of requested locales for the application in order of preference. SanitizeOnShutdown Clear navigation data on shutdown. SearchBar Set the default location of the search bar. The user is still allowed to customize it. SearchEngines Configure search engine settings. This policy is only available on the Extended Support Release (ESR) version. SearchSuggestEnabled Enable or disable search suggestions. SecurityDevices Add or delete PKCS #11 modules. ShowHomeButton Show the home button on the toolbar. SSLVersionMax Set the maximum SSL version. SSLVersionMin Set the minimum SSL version. StartDownloadsInTempDirectory Force downloads to start off in a local, temporary location rather than the default download directory. SupportMenu Add a custom support menu item to the help menu. TranslateEnabled Enable or disable webpage translation. UserMessaging Don’t show certain messages to the user. UseSystemPrintDialog Print using the system print dialog. WebsiteFilter Block websites from being visited. See documentation for more details on the format. WindowsSSO Allow Windows single sign-on for Microsoft, work, and school accounts.

I have noticed in the help section that all sync data is removed if password is reset. I have just lost all my passwords, bookmarks, settings, everything, because I had to format my computer and didn't memorize my firefox password.

Is there any chance at all to have my data restored regardless? I understand I am at fault, but this outreach is my last hope, I guess.

Firefox keeps going off for from 5 seconds to about 20 seconds. It happens several times a minute. The screen goes blank and I can’t click on anything. Really aggravating. I would appreciate any help. Thanks

One of the typical configuration in linux is to turn off the user namespaces and/or network namespaces. This is because most of the exploits in linux have been related to namespaces vulnerabilities.

If there is a Firefox ver 127.0.2, running on Linux in which the user namespace is turned off then the following is observed in the Troubleshooting information, i.e. about:support Seccomp-BPF (System Call Filtering) true Seccomp Thread Synchronisation true User Namespaces for privileged processes true User Namespaces false Content Process Sandboxing true Media Plugin Sandboxing true

So how come with the username turned off, the content process and media plugin is still sandboxed? Also is having user namespace turned off, as given above, a security risk?

However if the network namespace is turned off, i.e. max_net_namespaces is set to zero, then it renders the browser unusable. Nothing works. Why is that?

Is there some documentation somewhere where these namespaces and their impact is explained in detail?

On Opera and Chrome, I am logged in as a google user. I make a diary available from a web page which is limited as to how the viewer sees it. If I (or another authorised user) is viewing it then they see all the detail. If anyone else sees it then they only see 'busy' against all the bookings. This has worked fine for years.

On changing to Firefox, though, when the web diary is accessed - even though I am logged in properly - it only shows the 'busy' view. It seems as if it's not maintaining my google login, hence showing the 'incorrect' view.

Is there anything that I can change to make this work properly?

TIA

I keep getting the error in the image and can't use my tabs at all . The search loads for 10-15 seconds and then I get the error. I have tried troubleshoot mode too !

Dear Team Kindly help me for retrieve my details bookmarks and passwords very important to me.

i am reinstall my laptop and again install Firefox then login sync but no not sync old details retrieve please help us to me.

Login ID - [email address]

Hi, i have formatted my macbook pro, before i have made a back up with timemachine. I'd like to restore my bookmarks but i can't find it on the back up. I have tried to find on Library>Application support but in this folder there is not the Firefox folder in wich i expected to find the Profile folder.

Hi,

Something funny started happening, but only recently. I cannot reach the Super Micro website, or any of it's sub-pages (https://www.supermicro.com) in normal mode. Though when using private mode, I can. I've already cleared cache and cookies, removed add-ons and add blockers and tinkered with the settings.

Hoping you can help me because I need this website multiple times a day for my job and I don't fancy using 2 browsers, Firefox being my favourite one.

Looking forward to receiving help.

Regards

I have been dealing with problems with Firefox and YouTube for a long time. Every time I open a YouTube video in a new tab it would always give me this grey screen that goes away after a long time waiting.

I have tried:

• Refreshing Firefox
• Reinstalling Firefox
• Troubleshoot Mode, which the problem persist in troubleshoot mode so its not an addon
• Tried creating a new profile
• User-Agent Switcher which doesn't work all the time.

I want to avoid going chromium-based browsers but this is making me consider.

Unable to export Firefox bookmarks. When I go to 'Manage Bk Mks' it states 'no items' (See attached Print Screen) yet all my bookmarks show in the left hand pane.

This isn't strictly related to Hulu but using it as an example: Hulu has some bug right now where it will occasionally suddenly use a lot of CPU power and completely lock up Firefox, and to some degree my whole system. If I manage to "close" the tab, it *appears* to close, but it's very clear that whatever Hulu is doing is still going on in the background. This time I was at least able to open the task manager and kill Firefox – which immediately alleviated the problem, and upon reopening Firefox, the Hulu tab was still there (indicating it never closed).

I don't know if this is possible, especially given I don't know what's causing the bug with Hulu, but it would be nice if Firefox was better able to handle a tab getting out of control like that.

When trying to login to my AT&T account from fire fox the page continually refreshes and will not load. Microsoft edge will login fine. Anyone know the solution?

The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address.

Im getting this message on my newspaper site. It will not let me open the whole page just one article at a time but only after clicking above message

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online:

• Updating Firefox
• Updating my computer
• Running in Incognito
• Running in troubleshooting mode
• Allowing autoplay
• Disabling hardware acceleration
• Disabling addons
• Clearing cache and data
• Enabling/disabling DRM content
• Installing Windows Media Pack

I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.

Firefox was crashing regularly in my PC desktop. I have updated from win 10 to11 recently then only i am seeing firefox browser crashes daily. I am using browser version 127.0.2 (64-bit). Below is dump file.

My PC specs: 13900k RTX 4090 Gskill 32gb 7200mhz Windows 11

IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 00001af03747b2f3, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80366b09eb0, address which referenced memory

Debugging Details:

• • • WARNING: Check Image - Checksum mismatch - Dump: 0x210d9b, File: 0x210ec3 - C:\ProgramData\Dbg\sym\BTHport.sys\FE108757203000\BTHport.sys

KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 1000

   Key  : Analysis.Elapsed.mSec
   Value: 2732

   Key  : Analysis.IO.Other.Mb
   Value: 0

   Key  : Analysis.IO.Read.Mb
   Value: 0

   Key  : Analysis.IO.Write.Mb
   Value: 0

   Key  : Analysis.Init.CPU.mSec
   Value: 78

   Key  : Analysis.Init.Elapsed.mSec
   Value: 2596

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 150

   Key  : Bugcheck.Code.LegacyAPI
   Value: 0xa

   Key  : Bugcheck.Code.TargetModel
   Value: 0xa

   Key  : Failure.Bucket
   Value: AV_nt!MiGetPageProtection

   Key  : Failure.Hash
   Value: {41372a35-237d-1281-82f6-8f5f9bf6044a}

   Key  : WER.OS.Branch
   Value: ni_release

   Key  : WER.OS.Version
   Value: 10.0.22621.1

BUGCHECK_CODE: a

BUGCHECK_P1: 1af03747b2f3

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80366b09eb0

FILE_IN_CAB: 070224-10625-01.dmp

READ_ADDRESS: fffff8036751c4a8: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

00001af03747b2f3 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

TRAP_FRAME: ffffd0889d0df2f0 -- (.trap 0xffffd0889d0df2f0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffff93c9e4f277f8 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80366b09eb0 rsp=ffffd0889d0df480 rbp=ffffd0889d0df518

r8=ffff93c9e4f27000  r9=0000000000000020 r10=ffff93c9e4f27000

r11=ffff93c9e4f277f8 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc nt!MiGetPageProtection+0x140: fffff803`66b09eb0 478b44fc10 mov r8d,dword ptr [r12+r15*8+10h] ds:00000000`00000010=???????? Resetting default scope

STACK_TEXT: ffffd088`9d0df1a8 fffff803`66c2e269  : 00000000`0000000a 00001af0`3747b2f3 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffd088`9d0df1b0 fffff803`66c29705  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffd088`9d0df2f0 fffff803`66b09eb0  : 00000000`00000000 ffff93c9`e4efff48 ffff93c9`dffe9e58 ffff838d`59321140 : nt!KiPageFault+0x485 ffffd088`9d0df480 fffff803`66b0923d  : 00000000`00000000 00000000`00100800 ffff93bf`fd3cb538 ffffd088`9d0df5e0 : nt!MiGetPageProtection+0x140 ffffd088`9d0df4e0 fffff803`66b0b2fb  : ffff838d`7b6c5740 ffffd088`9d0df778 00000000`00000007 00000087`54647c50 : nt!MiQueryAddressState+0x2ed ffffd088`9d0df700 fffff803`66f86aaf  : ffffd088`00000000 00007ffa`7936c000 00000007`ffa70000 ffff838d`77e2d500 : nt!MiQueryAddressSpan+0x24b ffffd088`9d0df7c0 fffff803`66f86355  : ffff93c9`dffe9e48 ffff93c9`e4efff48 ffff93c9`e4f277f8 ffff838d`7b6c5740 : nt!MmQueryVirtualMemory+0x73f ffffd088`9d0df960 fffff803`66c2d935  : 00000000`00000000 00000000`00000000 00000000`00000000 000001e8`d96b1000 : nt!NtQueryVirtualMemory+0x25 ffffd088`9d0df9b0 00007ffb`1886f7c4  : 00007ffb`161c2730 0000fdde`97f8b1fb 000001e8`dfa400f0 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000087`54646bc8 00007ffb`161c2730  : 0000fdde`97f8b1fb 000001e8`dfa400f0 00000000`00000000 00000000`20000001 : 0x00007ffb`1886f7c4 00000087`54646bd0 0000fdde`97f8b1fb  : 000001e8`dfa400f0 00000000`00000000 00000000`20000001 00000000`00000030 : 0x00007ffb`161c2730 00000087`54646bd8 000001e8`dfa400f0  : 00000000`00000000 00000000`20000001 00000000`00000030 00000087`54646c00 : 0x0000fdde`97f8b1fb 00000087`54646be0 00000000`00000000  : 00000000`20000001 00000000`00000030 00000087`54646c00 00000087`54648258 : 0x000001e8`dfa400f0

SYMBOL_NAME: nt!MiGetPageProtection+140

MODULE_NAME: nt

IMAGE_VERSION: 10.0.22621.3447

STACK_COMMAND: .cxr; .ecxr ; kb

IMAGE_NAME: ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET: 140

FAILURE_BUCKET_ID: AV_nt!MiGetPageProtection

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {41372a35-237d-1281-82f6-8f5f9bf6044a}

Followup: MachineOwner

Below error was copied from eventviewer:

Faulting application name: firefox.exe, version: 127.0.2.8941, time stamp: 0x6679d728 Faulting module name: ntdll.dll, version: 10.0.22621.3374, time stamp: 0xeae8eecc Exception code: 0xc0000005 Fault offset: 0x0000000000021120 Faulting process id: 0x0x3EF4 Faulting application start time: 0x0x1DACAAC47A50F62 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a0cb4aaf-1995-45b2-9fb4-51b0a84fba90 Faulting package full name: Faulting package-relative application ID

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP

Thank you

You haven't installed the plugin or it is not the latest version.

Please click download to download the latest plugin.

Please close browser before plugin installation.