Occasionally Firefox is opening Malware laden webpages in the current tab. Happening on both computers. Malware scans find nothing.
This is happening on the 2 computers we use in the house. It happens occasionally but is consistent. Out of nowhere a tab will open a malware loaded webpage. The webpages…
This is happening on the 2 computers we use in the house. It happens occasionally but is consistent. Out of nowhere a tab will open a malware loaded webpage. The webpages do differ but they are always infected pages. The pages that the current tab would be open at before the malware page is loaded are reputable sites so it is not that we are on untrustworthy webpages to begin with.
I have run the following scans yet nothing is found: 1) AVG Free (that is our installed anti-malware program) 2) Anti-Rootkit Utility - TDSSKiller 3) HitmanPro 4) Malwarebytes AdwCleaner 5) Malwarebytes 6) Microsoft Safety Scanner 7) SUPERAntiSpyware Free Edition 8) Zemana AntiMalware
Don't know what I can do to find the source of this problem and fix it.
It takes 2, 3, sometimes 4 times to click in an input text box to type. Restarted to safe mode didn't work. I tried in normal mode with all extensions and add-ons disable…
It takes 2, 3, sometimes 4 times to click in an input text box to type. Restarted to safe mode didn't work. I tried in normal mode with all extensions and add-ons disabled or off. Changed theme to normal. Disabled hardware acceleration. Uninstalled/reinstalled FF. None were successful. It works in Chrome and IE. I look at my keyboard to type cos I'm retarded. So when I click once and the page animates like it wants to select but it doesn't, I usually have typed an invisible paragraph before I realize I have been duped. It is not a huge thing, just annoying.
Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked) When browser is reop…
Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked)
When browser is reopened another error message appears: 2) Close Firefox: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.
This appears even after a long delay before restarting Firefox. I have gone through the suggested list of fixes, with no effect.
Crash reports THIS YEAR, older ones date to Feb 2018 : There has been ZERO contact from Mozilla about these reports. bp-a7bc6424-38eb-4584-989e-7d1f80190324 3/24/2019, 12:48 PM View bp-3d058cea-c9e6-475e-bcf3-181390190324 3/24/2019, 12:34 PM View bp-ea5e178b-b5ac-4dcd-9f54-482180190324 3/24/2019, 12:04 PM View bp-df4ec509-cd35-4781-892a-956260190324 3/24/2019, 11:20 AM View bp-68f73f30-afcc-4a4d-905d-d04ae0190324 3/24/2019, 11:08 AM View bp-f2c2eb46-48c5-4c19-b8e1-c8b290190321 3/20/2019, 9:01 PM View bp-ceeb9796-5c8e-49c2-b3d5-842710190317 3/17/2019, 2:21 PM View bp-0229454e-ff31-4c2e-b8b5-ff61e0190317 3/17/2019, 12:53 PM View bp-3c0749fc-5ae3-4270-8caa-f4cc50190316 3/16/2019, 1:27 PM View bp-e6bae4ff-162f-43b4-8c95-add040190316 3/16/2019, 1:15 PM View bp-1af67eef-dd20-41c2-a9ab-20dc30190316 3/16/2019, 10:37 AM View bp-cac7dcac-6905-4047-8168-903df0190316 3/16/2019, 10:21 AM View bp-7ef55f1a-c112-4274-bd5c-e583b0190315 3/14/2019, 9:32 PM View bp-b001c84b-0af8-40b7-9f03-aef040190314 3/14/2019, 6:19 PM View bp-f4ff9526-b972-42a0-8ed5-056780190314 3/14/2019, 7:36 AM View bp-d4ba761f-2b95-4d4e-8d34-ff6fb0190312 3/12/2019, 6:24 AM View bp-e49763df-0553-4add-8663-d6fcd0190311 3/11/2019, 5:20 PM View bp-9fd42285-e5b7-4e4d-840b-527350190311 3/11/2019, 4:56 PM View bp-8573242f-583e-44a9-be8d-abfa90190303 3/2/2019, 7:06 PM View bp-21beab5b-544f-4dea-842f-f26260190301 2/28/2019, 10:38 PM View bp-182b3e0c-04d4-40f5-94ca-1f5a90190301 2/28/2019, 10:08 PM View bp-72db14ff-0ff5-48b8-bb01-e803e0190227 2/26/2019, 7:58 PM View bp-5d905533-7f25-4041-bb20-3602a0190225 2/25/2019, 8:11 AM View bp-b2a6161b-df17-4c92-bd8a-1df390190225 2/25/2019, 8:10 AM View bp-0ac7a875-0eae-4cad-9705-951390190224 2/24/2019, 11:21 AM View bp-ee153af5-da1c-4685-93c4-ab2fa0190223 2/23/2019, 5:55 PM View bp-bd6abde9-a9dd-4364-853c-293390190223 2/23/2019, 5:47 PM View bp-50b03a98-f076-4658-9b56-9326d0190223 2/23/2019, 2:09 PM View bp-b6de254f-259a-4e0e-a64a-24f400190221 2/20/2019, 9:52 PM View bp-1bc0c1a9-4925-4fdf-82e1-2c8fa0190219 2/18/2019, 7:13 PM View bp-6289dca9-bde1-455f-96e9-c84270190217 2/17/2019, 5:29 PM View bp-d3654e50-580b-4455-8faa-9426f0190217 2/17/2019, 4:00 PM View bp-13fa38b6-5ea2-46d5-bd6d-99a880190217 2/17/2019, 3:42 PM View bp-7e975766-9366-43b4-88f0-755ea0190217 2/17/2019, 3:32 PM View bp-10366729-cfa4-4d68-8217-5474f0190217 2/17/2019, 3:27 PM View bp-a44507a2-db63-4571-9800-897c00190217 2/17/2019, 3:23 PM View bp-8e0d3faa-aae2-432b-aca6-afb8b0190217 2/16/2019, 8:31 PM View bp-5605cad2-4bf3-4a75-87fb-fe99f0190216 2/16/2019, 10:48 AM View bp-93d9cb58-669d-4a98-b9f1-ffec50190216 2/15/2019, 10:26 PM View bp-9f763578-dad2-4440-9fc5-2cc3c0190216 2/15/2019, 10:15 PM View bp-ede2137c-6802-416b-9d73-aa5530190216 2/15/2019, 10:15 PM View bp-f0a095e6-4f1c-455d-a15d-31e480190216 2/15/2019, 10:15 PM View bp-9c772a93-0e7c-4e2e-b4f7-e18d30190216 2/15/2019, 10:15 PM View bp-612f308e-4b69-4d4f-b898-d402a0190216 2/15/2019, 10:15 PM View bp-953e7d65-7058-4146-9914-d2ea10190216 2/15/2019, 10:15 PM View bp-fce3816d-8c0d-4f95-81d1-e1b790190216 2/15/2019, 10:15 PM View bp-65ca84ba-c216-4826-a59d-a1dcc0190216 2/15/2019, 10:15 PM View bp-cab01958-987e-4c50-9734-bd2fe0190216 2/15/2019, 10:15 PM View bp-19cbf0f3-37f4-4010-9e4d-c65490190216 2/15/2019, 10:13 PM View bp-b34453c8-f9fa-4616-ae6f-228be0190209 2/9/2019, 3:45 PM View bp-4f30ece9-de33-4de2-8117-cc7be0190207 2/7/2019, 12:28 AM
No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immedia…
No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immediately on browser start.
I want to be able to browse sites without entering a password, and I also want to continue using a master password but only for sites which require a log-in.
I deleted my Firefox account in the hopes that would fix the problem, but the pop-ups keep coming.
I tried unchecking "ask to save logins and passwords for websites" in preferences but that didn't work.
I have not deleted my saved log-ins and tried a new/clean browser because I spent a long time getting all my add-ons and log-ins set up and I don't want to have to reinstall everything, and I am concerned that if I save my profile that it will just re-install the problem.
As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minim…
As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minimize, maximize, and close buttons but the window contents are blank and the load icon appears. I can minimize and maximize the window but I cannot end the program. If I use CTRL-ALT-DEL, I can see that firefox.exe is running but I cannot end the task by selecting End Process. If I try to start another instance of Firefox, I get a warning box saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."
Nothing I try will end the process.
I uninstalled and re-installed Firefox but the problem persists. I tried doing a fresh install with all previous add-ons and whatnot ignored but it still won't run. I've tried running it with the anti-virus disabled as well as with Windows in Safe Mode but it won't work.
On my lap top yesterday and my desktop, Firefox has logged my off and blocked me to my New York Times subscription. Different machines, different locations, different br…
On my lap top yesterday and my desktop, Firefox has logged my off and blocked me to my New York Times subscription. Different machines, different locations, different broadband providers. Whatever I do Firefox prevents a login. I have no problems with either Edge or Chrome, but Firefox has long been my preferred browser. Now my preferred browser is preventing me from accessing a favored website. I contacted the NYT and they suggested it was Firefox problem. Help. Thank you
Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firef…
Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.
certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.
Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all …
Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?
I made a fresh install of Firefox 68.0.2 on my ASUS K55VD Notebook, but it crashes without error messages even in safe mode from the first run. I have an identical machin…
I made a fresh install of Firefox 68.0.2 on my ASUS K55VD Notebook, but it crashes without error messages even in safe mode from the first run. I have an identical machine with identical version of Win 10 in which the same version of Firefox runs perfectly. I cannot figure what is the difference between the two notebooks. Graphic cards and driver versions are also the same, as far as I can check. Here follows content of the "report.wer" file I found in "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_bb3e6960f0b5268223c1435cf363fbc6e3728b_f5caf6bd_7b14895d-b5c5-4b7b-b130-2893955908a4", which is the only readable crash report I could find in my hard drive containing the string "firefox".
Hope someone can help me...
Version=1 EventType=APPCRASH EventTime=132105211174298191 ReportType=2 Consent=1 UploadTime=132105211175427474 ReportStatus=268435456 ReportIdentifier=7b14895d-b5c5-4b7b-b130-2893955908a4 IntegratorReportIdentifier=38c11983-5afa-4550-ba0d-99a6ac9d4ac1 Wow64Host=34404 NsAppName=firefox.exe OriginalFilename=firefox.exe AppSessionGuid=000002d0-0001-0007-2a88-ce58fd54d501 TargetAppId=W:0006f7a39a0a2601f42e890082ff2ee89f7700000000!0000457e7ef5e92ec16de9ee1303b2894e11758b1c2e!firefox.exe TargetAppVer=2019//08//13:16:31:09!9be5d!firefox.exe BootId=4294967295 ServiceSplit=3110587600 TargetAsId=351 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=16d5dd4ed97bd99b041b6241ec6c7b35 Response.BucketTable=4 Response.LegacyBucketId=1448859740408675125 Response.type=4 Sig.Name=Nome applicazione Sig.Value=firefox.exe Sig.Name=Versione applicazione Sig.Value=22.214.171.12464 Sig.Name=Timestamp applicazione Sig.Value=5d52e5cd Sig.Name=Nome modulo con errori Sig.Value=StackHash_5d84 Sig.Name=Versione modulo con errori Sig.Value=0.0.0.0 Sig.Name=Timestamp modulo con errori Sig.Value=00000000 Sig.Name=Codice eccezione Sig.Value=c0000005 Sig.Name=Offset eccezione Sig.Value=PCH_C1_FROM_unknown+0x0000000000000000 DynamicSig.Name=Versione SO DynamicSig.Value=10.0.183126.96.36.199.768.101 DynamicSig.Name=ID impostazioni locali DynamicSig.Value=1040 DynamicSig.Name=Informazioni aggiuntive 1 DynamicSig.Value=5d84 DynamicSig.Name=Ulteriori informazioni 2 DynamicSig.Value=5d8450413f8189b6074fa7e60cb0de8a DynamicSig.Name=Ulteriori informazioni 3 DynamicSig.Value=6db1 DynamicSig.Name=Ulteriori informazioni 4 DynamicSig.Value=6db1f0219d24a6d5c4cb93f198273caa UI=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule=C:\WINDOWS\System32\msvcrt.dll LoadedModule=C:\WINDOWS\System32\sechost.dll LoadedModule=C:\WINDOWS\System32\RPCRT4.dll LoadedModule=C:\WINDOWS\System32\ucrtbase.dll LoadedModule=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule=C:\WINDOWS\SYSTEM32\MSVCP140.dll LoadedModule=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll LoadedModule=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule=C:\WINDOWS\System32\user32.dll LoadedModule=C:\WINDOWS\System32\win32u.dll LoadedModule=C:\WINDOWS\System32\GDI32.dll LoadedModule=C:\WINDOWS\System32\gdi32full.dll LoadedModule=C:\WINDOWS\System32\msvcp_win.dll LoadedModule=C:\WINDOWS\System32\IMM32.DLL LoadedModule=C:\Windows\system32\guard64.dll LoadedModule=C:\WINDOWS\SYSTEM32\fltlib.dll State.Key=Transport.DoneStage1 State.Value=1 OsInfo.Key=vermaj OsInfo.Value=10 OsInfo.Key=vermin OsInfo.Value=0 OsInfo.Key=verbld OsInfo.Value=18362 OsInfo.Key=ubr OsInfo.Value=295 OsInfo.Key=versp OsInfo.Value=0 OsInfo.Key=arch OsInfo.Value=9 OsInfo.Key=lcid OsInfo.Value=1040 OsInfo.Key=geoid OsInfo.Value=118 OsInfo.Key=sku OsInfo.Value=101 OsInfo.Key=domain OsInfo.Value=0 OsInfo.Key=prodsuite OsInfo.Value=768 OsInfo.Key=ntprodtype OsInfo.Value=1 OsInfo.Key=platid OsInfo.Value=10 OsInfo.Key=sr OsInfo.Value=0 OsInfo.Key=tmsi OsInfo.Value=4181 OsInfo.Key=osinsty OsInfo.Value=3 OsInfo.Key=iever OsInfo.Value=11.295.18362.0-11.0.140 OsInfo.Key=portos OsInfo.Value=0 OsInfo.Key=ram OsInfo.Value=3981 OsInfo.Key=svolsz OsInfo.Value=140 OsInfo.Key=wimbt OsInfo.Value=0 OsInfo.Key=blddt OsInfo.Value=190318 OsInfo.Key=bldtm OsInfo.Value=1202 OsInfo.Key=bldbrch OsInfo.Value=19h1_release OsInfo.Key=bldchk OsInfo.Value=0 OsInfo.Key=wpvermaj OsInfo.Value=0 OsInfo.Key=wpvermin OsInfo.Value=0 OsInfo.Key=wpbuildmaj OsInfo.Value=0 OsInfo.Key=wpbuildmin OsInfo.Value=0 OsInfo.Key=osver OsInfo.Value=10.0.18362.295.amd64fre.19h1_release.190318-1202 OsInfo.Key=buildflightid OsInfo.Value=54F644E9-73BD-4700-B3AF-3620273620BA.1 OsInfo.Key=edition OsInfo.Value=Core OsInfo.Key=ring OsInfo.Value=Retail OsInfo.Key=expid OsInfo.Value=RS:3EC5 OsInfo.Key=containerid OsInfo.Key=containertype OsInfo.Key=edu OsInfo.Value=0 FriendlyEventName=Ha smesso di funzionare ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=719B750FCF8487AA509DEE895374D6D9 MetadataHash=-1516165977
Hola que tal, hace 2 meses me mude de chrome a firefox en mis 3 computadoras, linux, mac, (windows 10) y iphone X En windows 10 1903 es donde apenas e instalado firefox,…
Hola que tal, hace 2 meses me mude de chrome a firefox en mis 3 computadoras, linux, mac, (windows 10) y iphone X
En windows 10 1903 es donde apenas e instalado firefox, pero me esta dando problemas. cada ves que entro a una pagina segura a iniciar sesion me aparece el siguiente error de pestaña.
( Uy. Tu pestaña ha fallado. ¡Podemos ayudarte!
Selecciona Restaurar esta pestaña para recargar la página. )
En about:crashes no me aparece ningún error.
Al reiniciar en modo seguro funciona muy bien, nada de errores. al volver a modo normal desactivo las 4 extensiones que uso, y desactivo acelarcion por hardware pero el problema siempre sigue.
Ayuda por favor, no quiero empezar a mudarme de nuevo Gracias!!
I don’t know exactly when this problem started, but for some unknown reasons I can’t download files through Firefox from my Synology NAS File Station, when I try to downl…
I don’t know exactly when this problem started, but for some unknown reasons I can’t download files through Firefox from my Synology NAS File Station, when I try to download a folder I get an error “ could not be saved, because the source file could not be read” . This happens when I try to download more than 1 file, if try to download only 1 file, no problem, it works like it should, when i try to download a folder containing more files I get the previous mentioned error, now, why do I post this problem here and not a Synology forum, because unfortunately on any other browser this works like it should, no mater how many files I try to download, and second, I like to much this browser to give up on it and i’m Almost sure this issue can be solved, so... if any one has any idea
Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get si…
Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get signed back into... it's really frustrating to have to sign on to tons of things to have it back to the way I want it set and never closing it or restarting it shouldn't be the only way to avoid this... PLEASE HELP! TYTYTYTY
We use Firefox fairly extensively in our VDI environment and has become our organization's standard web browser. In a non-persistent VDI environment, on occasion we have …
We use Firefox fairly extensively in our VDI environment and has become our organization's standard web browser. In a non-persistent VDI environment, on occasion we have users that experience the dreaded "Couldn't load XPCOM" popup error message. In my research this usually is attributed to a faulty/corrupt update. We are a VMware View shop using instant clones with what's called a "Writable Volume" which is, in essence, a file system filter that allows certain user data to be written to persistent storage and the rest is written to the non-persistent VM. Upon logout the persistent disk is detached and the non-persistent VM is removed/rebuilt.
We are using the ESR branch of Firefox with policies configured to disable automatic updating, so I'm not sure where Firefox is breaking. Is there anything I can do to assist? On top of this, it's more difficult to reproduce since I'm unable to causing it to error out myself.
어도브 플레시 플레이어 자체는 크롬과 충돌이 일어나지 않지만 파이어폭스 에서는 플레시 플레이어가 설치가 안되고 자바는 사용할수 없음 으로 나타납니다. (드물게 특정 사이트에서는 오류가 뿜어져 나오고요) 프로그램 추가 제거 창에서 제거시 파이어폭스 충돌이라고 나오고 파폭으로 다시 받아서 설치해도 동일한 현…
어도브 플레시 플레이어 자체는 크롬과 충돌이 일어나지 않지만 파이어폭스 에서는 플레시 플레이어가 설치가 안되고 자바는 사용할수 없음 으로 나타납니다. (드물게 특정 사이트에서는 오류가 뿜어져 나오고요)
프로그램 추가 제거 창에서 제거시 파이어폭스 충돌이라고 나오고 파폭으로 다시 받아서 설치해도 동일한 현상이 계속 됩니다.
크롬 + 코모도 + 파이어폭스 셋다 포기할수 없어서 그냥 쓰고 있습니다만... 알려 드릴 필요가 있을것 같아서 질문글 올렸습니다.
When I updated to Firefox 25.0.1 all my add-ons were gone so I downloaded some of them again. My problem is with Flashgot when I downloaded it I can add the Flashgot (th…
When I updated to Firefox 25.0.1 all my add-ons were gone so I downloaded some of them again. My problem is with Flashgot when I downloaded it I can add the Flashgot (thunderbolt) sign to the toolbar, but the Flashgot media icon (which looks like a cinema reel) is not visible.
So basically when I try to add add-ons I right click on the Firefox toolbar which gives me the option to "remove or add items" by dragging them. So I dragged Flashgot media (called FG Media) (which is not visible in the menu by the way) and predictably was not visible on the Firefox add-ons toolbar
Anyone know what's up?
When I run Firefox it just churns away and expires. Sometimes, if I just leave it, after ten/twenty minutes it will run v, v slowly. I have uninstalled and installed Fi…
When I run Firefox it just churns away and expires. Sometimes, if I just leave it, after ten/twenty minutes it will run v, v slowly. I have uninstalled and installed Firefox. I have the most recent version of Avira  and have removed Firefox and added to permitted applications, still no joy. Am writing this from another Browser. Also if I close Firefox and then try to restart I keep getting the Firefox is running... Getting seriously annoying now. I can only assume that Firefox is not quite up-to-date with Avira's version yet. The other browser runs without problem.
Any attempt to get to gmail (from google search click on gmail, gmail or gmail.com in url, etc.) results in Unable to Connect -- Firefox can't establish a connection to t…
Any attempt to get to gmail (from google search click on gmail, gmail or gmail.com in url, etc.) results in Unable to Connect -- Firefox can't establish a connection to the server at mail.google.com. This happens only in Firefox running on Server 2008.
I have been googling problem and have cleared cookies, and re-installed. Still have this problem.
I can get into gmail from IE no problem and from Firefox that is running on XP. It is just my machines that are running on Server 2008. This problem just appeared around November 21st.
Thanks for any help!
I received an email from AppleID@customers.appstore.36.ca asking me to update my account info. As my cc expiry date had just changed so I thought oh damn I forgot. I pu…
I received an email from AppleID@customers.appstore.36.ca asking me to update my account info. As my cc expiry date had just changed so I thought oh damn I forgot. I put in my updated info, then when I hit submit, at least I think that was what was on the bottom, don't honestly remember, any way a screen for "Reported Web Forgery" popped up. I got out of there I did not go any farther but did my information go anywhere? Looking closer at the email, there it DHgate.com web address at the bottom. Please put my mind at ease! Thank you. I just need to know if my info went any where.
I ws typing a complaint on the better buiseness bureau a box appeared I thought I clicked outside of box every thing disappeared
It got reduced then dissappeared then it said time expired! I am not a fast typist what do I do? how do I get it back?