Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (tuilleadh eolais)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

Asked by jim.clow 2 mhí ó shin

Last reply by jim.clow 2 mhí ó shin

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Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (tuilleadh eolais)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 2 mhí ó shin

Answered by cor-el 2 mhí ó shin

  • Cartlannaithe

A Web Page Is Slowing Down Your Browser

I keep getting this Yellow Message - A Web Page Is Slowing Down Your Browser. I was getting it with Windows 7. I only had 6GB RAM, so thought it was because I kept runn… (tuilleadh eolais)

I keep getting this Yellow Message - A Web Page Is Slowing Down Your Browser. I was getting it with Windows 7. I only had 6GB RAM, so thought it was because I kept running out of RAM. Got a new computer, HP Z230 Tower Desktop PC - Intel Xeon E3-1225 v3 3.20GHz, 32GB DDR3, 480GB SSD, with Windows 10 Prom, and I'm still getting that message. I did all the suggestions on this website to no avail: https://blogs.systweak.com/a-web-page-is-slowing-down-your-browser/ Any suggestions for stopping this?

Asked by danedon 11 mí ó shin

Last reply by danedon 10 mí ó shin

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Prevent Updating Again And Again And Again......

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this i… (tuilleadh eolais)

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

Asked by Les 10 mí ó shin

Last reply by Les 10 mí ó shin

  • Cartlannaithe

History of synced devices

Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firef… (tuilleadh eolais)

Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firefox with theirs without me knowing it or being aware that happening. In this specific case I know it happened 100% and I just need somehow to prove it ... Thank you!

Asked by Anne_Polster 9 mí ó shin

Last reply by Anne_Polster 8 mí ó shin

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firefox keep crashing while signed in to the "firefox account"

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specification… (tuilleadh eolais)

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specifications:

  • Windows 10 Pro
  • version: 1909
  • OS Build: 18363.1440

browser: Firefox version 87.0 (64-bit)

I tried this options but didn't help me and crash didn't stop:

  1. open it in safe mode.
  2. refresh browser option.
  3. disable and delete all extentions.
  4. delete cookies and web data button.

. there is some information that i noticed. I unistall and install again and until I didn't sign in to my "firefox account" on the top right corner of the browser, it didn't crashed. but still I want my account, passwords, bookmarks, ect... i sign in and crash started. i goes to appdata and delete firefox folder, start the browser again, my sign in to firefox account disappeared and the browser stopped from crashing. also the crash happened immediately after hitting sync now and happened a few seconds after going to firefox account settings. and it's happening after around a minute when i do absolutely nothing after opening the browser or go to website such as youtube. please help me. even though using another browser is crash-free but i wish to stay using firefox (with my firefox account)

Asked by mohammad ghaznavi 8 mí ó shin

Answered by mohammad ghaznavi 7 mí ó shin

Secure connection failed and Firefox did not connect

Can anyone from firefox send me the instructions to get rid of this message. Secure connection failed and Firefox did not connect Please avoid sending links with tons of … (tuilleadh eolais)

Can anyone from firefox send me the instructions to get rid of this message. Secure connection failed and Firefox did not connect

Please avoid sending links with tons of info to read because I don't have time to follow.

Many thanks Jorge

Asked by jagliano 5 mhí ó shin

Last reply by maisie27 5 mhí ó shin

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Upon startup Firefox crashes Windows 10 yielding BSOD

Upon the subject action, Windows 10 takes a system/memory dump, sends it to Microsoft, and automatically restarts. Firefox appears to be initializing for about 3 seconds… (tuilleadh eolais)

Upon the subject action, Windows 10 takes a system/memory dump, sends it to Microsoft, and automatically restarts. Firefox appears to be initializing for about 3 seconds (after clicking its shortcut) and then the crash occurs. The display of the initial Firefox landing page is not obtained.

The blue screen of death (BSOD) has this message: KMODE EXCEPTION NOT HANDLED

Also, the networking software (NETGEAR) is rendered inoperable and must be re-installed upon Windows restart. Otherwise, my system is stable. Maintenance is regularly applied as it becomes available.

Device Specifications: - Device name: LENOVO-71C72702 - Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz 3.00 GHz - Installed RAM: 4.00 GB (3.25 GB usable) - Device ID: D607D8C6-79B8-48DA-BE03-F72C10EF4442 - Product ID: 00330-80000-00000-AA092 - System type: 32-bit operating system, x64-based processor - Pen and touch: No pen or touch input is available for this display

Windows Specifications: -Edition: Windows 10 Pro - Version: 20H2 - Installed on: ‎6/‎9/‎2020 - OS build: 19042.1081 - Experience: Windows Feature Experience Pack 120.2212.3530.0

Firefox was a delight to use. But now not so much, as it's unavailable as described above.

If anyone has a fix, or a suggestion for obtaining one, it would be gratefully appreciated. Thanks!

Asked by Stripeman 5 mhí ó shin

Answered by Stripeman 4 mhí ó shin

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  • Cartlannaithe

Firefox has stopped working message immediately after trying to launch

This has just started. I'm not aware that I've changed anything on the PC (Windows 8). The message appears a couple of times on each startup attempt. I've uninstalled and… (tuilleadh eolais)

This has just started. I'm not aware that I've changed anything on the PC (Windows 8). The message appears a couple of times on each startup attempt. I've uninstalled and reinstalled. I tried the refresh and Shift click to get into safe mode. There has been no change to the error. I can access other websites and Microsoft Edge is working OK.

Asked by kathpbrown 11 mí ó shin

Answered by cor-el 8 mí ó shin

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Showing only a's or e's on websites

Recently a problem appeared in certain websites (Wikipedia for example) since I updated Firefox. It would only show me a's or e's. See attached image. I have already trie… (tuilleadh eolais)

Recently a problem appeared in certain websites (Wikipedia for example) since I updated Firefox. It would only show me a's or e's. See attached image. I have already tried to refresh Firefox, turning off extensions and themes, but to no avail. There is no such problem with Google Chrome. I have shared configuration info. Thank you for the help!

Asked by viko.dichev 5 mhí ó shin

Answered by cor-el 5 mhí ó shin

  • Cartlannaithe

Cannot sign in to my PayPal account (SSL_ERROR_ACCESS_DENIED_ALERT)

Hi All, From December 24th I have been unable to sign in to PayPal from Firefox. The error message (see the attached screen shot) is apparently something about exchanging… (tuilleadh eolais)

Hi All,

From December 24th I have been unable to sign in to PayPal from Firefox. The error message (see the attached screen shot) is apparently something about exchanging certificates with Google, and includes the error code

SSL_ERROR_ACCESS_DENIED_ALERT

At first I suspected that my security SW (F-Secure SAFE) played a role, but that is not the case for I can sign in to PayPal from Edge. Anyway, my searching with that buzzword suggests that the problem is related to Firefox.

I absolutely don't want to switch to another browser, but I also need PayPal at various sites I frequent.

Searching pointed me to this query but renaming the file SiteSecurityServiceState.txt did not help. Nor did the other suggestion of making FF "forget" PayPal (or Google) from within the History.

Asked by Jyrki 11 mí ó shin

Last reply by knowledge is like power 11 mí ó shin

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jsonlz4 file did not import bookmarks when I chose the restore/choose file option

I needed to have Windows 10 wiped and reinstalled from my laptop, and the guy who did it cloned my files to save everything. I saw instructions on another post on how to … (tuilleadh eolais)

I needed to have Windows 10 wiped and reinstalled from my laptop, and the guy who did it cloned my files to save everything. I saw instructions on another post on how to find the bookmarks file under Profile, but it didn't do anything after confirming that it would wipe out all current bookmarks. What am I doing wrong?

Asked by jayhutchison 3 mhí ó shin

Answered by jayhutchison 3 mhí ó shin

  • Cartlannaithe

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

I've unfortunately encountered this error over the course of two days randomly. The website will work for an hour, and then I'll get this error, so on and so forth. Micro… (tuilleadh eolais)

I've unfortunately encountered this error over the course of two days randomly. The website will work for an hour, and then I'll get this error, so on and so forth. Microsoft Edge has the same issue, my phone's browsers have the same issue (DuckDuckGo, Chrome), but from all of my research, the website is fine. My roommate's phone connects to the site just fine.

I've read a lot of conflicting information on what to do about this error, and clearly waiting it out doesn't seem right since it appears to be entirely on my end. Restarting doesn't help, reinstalling Mozilla doesn't help, I'm out of ideas.

The website is responds to pings and appears to be online on other devices (just not my own), other websites work fine, so I'm completely lost.

Any information on what to do next, let me know.

Asked by stevenkingh 11 mí ó shin

Last reply by FredMcD 11 mí ó shin

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  • Cartlannaithe

Firefox crashing when opening most Russian websites!

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear histo… (tuilleadh eolais)

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

Asked by Danas 8 mí ó shin

Answered by cor-el 7 mí ó shin

  • Cartlannaithe

Bookmark Toolbar is missing automatically every day !!

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the… (tuilleadh eolais)

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the xulstore.json folder and the entire extensions folder to the profile folder, it doesn't work. Every time I quit Firefox and open it again, I lost all the customization of the toolbar ... I've seen all the posts on support, and nothing solves me ... What can I do? One of the reasons for not abandoning Firefox is its ability to customize with extensions, etc. But everything is lost .... every day !! w10 x 64, Home

Asked by Emmanuel 11 mí ó shin

Last reply by FredMcD 11 mí ó shin

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Secure bank site log-in fais

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online ban… (tuilleadh eolais)

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online banking or our mobile banking app to continue. This started on April 1, 2021 Running Firefox v87.0 (64) on Win 10. All apps are current. Tried resetting Firefox, and clearing cache which didn't work. I can sign-in using Edge. Thanks

Asked by rshessel 8 mí ó shin

Answered by rshessel 7 mí ó shin

Deleted certificate comes back undeleted

Version: 91.0.1 Settings--> Privacy and Security -->View Certificates-->Your certificates--> pick target cert to delete-->click ok on confirmation window -… (tuilleadh eolais)

Version: 91.0.1 Settings--> Privacy and Security -->View Certificates-->Your certificates--> pick target cert to delete-->click ok on confirmation window --> click ok on Certificate manager window.

Restart FF, Settings--> Privacy and Security -->View Certificates-->Your certificates, the deleted cert is on the list again.

The same happens on that under Authorities.

Asked by wfchoi_us 3 mhí ó shin

Last reply by egbertst1 1 seachtain ó shin

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why does firefox slow down my local network?

Hello, I have a PC with Windows Seven, and a local network 1Gb/s (wired, no Wifi) with a NAS. When Firefox is open, the speed of my local network slow down. It takes abo… (tuilleadh eolais)

Hello,

I have a PC with Windows Seven, and a local network 1Gb/s (wired, no Wifi) with a NAS. When Firefox is open, the speed of my local network slow down. It takes about 30 seconds to open a big picture on the NAS when Firefox is open, and 0.5 s when Firefox is closed. Same thing for video. I can't read a video when Firefox is open. With Chrome or other browser all is ok... Firefox version is 91.0.2 64 bits, but same issue with previous version.

I have made a new profile, a new install of Firefox, shut down my firewall and Antivirus, Opening Firefox in safe mode, repair Firefox, but no effect...

Any help will be extremely appreciated!

Thanks!

Asked by jeunegeo 3 mhí ó shin

Answered by jeunegeo 3 mhí ó shin

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deleted all my tabs and bookmarks

This new 'update' has just caused me to lose all my tabs and bookmarks. The new version is c**p and it is awful. I went to the page to install the previous version I like… (tuilleadh eolais)

This new 'update' has just caused me to lose all my tabs and bookmarks. The new version is c**p and it is awful. I went to the page to install the previous version I liked and worked perfectly and when I installed I now have none of my tabs and bookmarks. My pc is nearly unusable and I am now out of business until I can get them back if I can. It will be months to try to get back to where I was and will never get all of what I had. Is there any way to fix this? I need help immediately.

Asked by helpful55 6 mhí ó shin

Answered by gsfc12 6 mhí ó shin

Intermittent Fault - Google sites won't load

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue b… (tuilleadh eolais)

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue begins none of the elements work. This issue is frustratingly intermittent. It will be fine for a few min and then break for a few min. I'd attach screenshots but there is no error - simply does nothing. I have done a bunch of troubleshooting and testing to get to the root of the issue.

  • Reload page
  • Restart Firefox
  • Cleared cache
  • Disabled Privacy/Security settings
  • Disabled Plugins
  • Updated Firefox
  • New Private Window
  • Tested another browser - Other browsers load google sites
  • Tested non google websites – Other websites are loading
  • Tested another network

I’ve noted that google.co.za seems to have a separate intermittency from google.com. However, I have tested and found both can be ‘broken’ at the same time. It also happens with Youtube.com. I am quite happy to continue troubleshooting, I just need some direction.

Asked by triton.rudman 3 mhí ó shin

Last reply by FredMcD 2 mhí ó shin